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“Good hotel but ....”

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Hilton Manchester Airport
Ranked #58 of 120 Hotels in Manchester
Reviewed August 10, 2009

We stayed for one night. The rooms were good except our window did not close. We had to wait for 30 mins after calling the reception and finally when they could not fix the window they did not offer to change the room....bad service I would say

  • Stayed: August 2009, traveled as a couple
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Thank deepam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonMA, Manager at Hilton Manchester Airport, responded to this reviewResponded August 24, 2009

Dear Sir/Madam

Thank you for posting a comment on this website. Your feedback is invaluable and will be used. I am sorry there was an issue with your window which has been rectified and that all other aspects of your stay were good.

We all look forward to having you back here as our guest.

Assuring you of my best attention at all times.

Kind regards
Sue Harman
PA to Clive Schreiber
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,926 - 2,932 of 3,158 reviews

Reviewed August 8, 2009

Excellent location for stay and leave car while on holiday. Extremely well run proceedure very easy to use. Fantastic room, good size, everything you need, lovely big bed, I didnt want to leave and go on holiday! Will definitely use this hotel when I fly from Manchester in the future. On return to the airport, very quick pick up and drop off at our vehicle, and incidentally one of the reasonable priced packages.

  • Stayed: July 2009, traveled as a couple
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Thank JenniferGrimsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2009

We stayed at the Hilton at Manchester Airport the night before an early morning flight. Included in our price was the car parking for 11 nights. Excellent value for money. Hotel very clean and comfortable. The reception staff were very good as was the driver of the mini bus taking and collecting us to and from the airport.

Would return to this hotel and would recommned to a friend.

  • Stayed: July 2009, traveled with family
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Thank KarenBateman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2009

Paid for parking and room, it was perfect, the parking was so easy and would recommend it to anyone. Check in was so easy, they remembered we were there prior to flying on our honeymoon,they sent two glasses of champagne to our room, which by the way was amazing in size and contents.All this for £70. Thanks again hilton and thanks to the staff.

  • Stayed: July 2009, traveled as a couple
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Thank sopyhud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

We stayed in a family room with 15 days parking and breakfast. The room was very nice, we have stayed before but it looks like all the rooms have been re-decorated since we last stayed. The only fault we had was that our television was faulty. We rang reception to complain and they quickly sent someone to the room who unfortunately couldn't repair it. He offered for us to change rooms but we had already got ready for bed at this point so we declined. He then asked if there was anything else he could get for us but as we had already eaten and had a couple of bottles of wine in the room we said it was okay. About ten minutes later we got a phone call from the Hotel Manager offering for us to change rooms and if there was anything else they could do. We said we were fine. They then offered to refund us the £40 we had paid for breakfast which I thought was a very nice gesture as we hadn't been ranting and raving over the TV nor had we asked them to do anything.

I would give them 10/10 for customer service.

  • Stayed: July 2009, traveled with family
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1  Thank fieldj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2009

My boyfriend and I stayed at the Hilton the night before flying to Mexico.

The room was clean and basic but included everything we needed for the nights stay. The reception staff were friendly and helpful.

We spent the evening in the bar and got room service for our food which was quick and hot.

I would definatly stay at the Hilton again before travelling. The shuttle bus was quick and very convenient.

  • Stayed: March 2009, traveled as a couple
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Thank shartone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

Travelling upto Manchester to catch an early flight required us to stay over night. The package included a fortnight's parking. The hotel was quite busy but we checked in without problem. We used the resturant and whilst it was a bit pricey the food was freshly cooked and tasty. Checking out in the morning was simple and was leaving the car keys.
On our return we checked in over another overnight stay. Again it was busy but the meal was almost as good again. Breakfast the following morning was a casual affair and again whilst a Full English was expensive it had our fill prior to leaving for the journey back (about 3.5 hours). Perhaps the only blight about the whole thing was the surly attitude of one of the waiters and the chef who looked as if we were asking them to cut their hands off when we made two simple requests.
Check out was easy and the only other minor problem was the state of the car when we picked it up. Looked as if it had been parked for two weeks next to a puddle that had been splashed all over the car. However, the driver did report a minor issue with the oil level in the car so I'll forgive them.
Curtesy bus to the airport and back was also easy and simple.

  • Stayed: July 2009, traveled as a couple
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Thank sueanddaveEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Manchester Airport

Address: Outwood Lane | Manchester Airport, Manchester M90 4WP, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Manchester
#30 Luxury Hotel in Manchester
Price Range: $94 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Manchester Airport 4*
Number of rooms: 226
Official Description (provided by the hotel):
Coveniently situated only 5 minutes from Manchester International Airport terminals and 8 miles (15 minutes by train) to Manchester City Centre, this modern hotel is home to Mason's Restaurant& Bar. ... more   less 
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Also Known As:
Hilton Manchester Airport Hotel Manchester
Airport Hilton Manchester
Manchester Hilton
Hilton Hotel Manchester

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