I needed to call the reception. I dialed the button "reception" - no one picked the phone up. I dialed the button "guest services" no one picked the phone up. I dialed "0" no one picked up the phone up. I tried all three options repeatedly over a 30 minutes time all with the same result - no one picked the phone up. By now curiosity was killing the cat. I walked down to the reception expecting a long line but low and behold there was one customer checking in and three receptionists.
The free water in the hotel was two bottles of sparkling water. Etiquette is to have one sparkling and one still water.
I have stayed here a few times. Check-in is usually slow. As a "preferred" member, I usually have to ask for the upgrade. It is so much nicer when you don't have too and they give it to you with a smile.
The rooms are of varied quality some are nice and clean whereas some are more run down with stained carpets.
The hotel bar is boring and lacks atmosphere. The restaurant serves average at best food at expensive prices. The breakfast buffet is pretty good but service is lacking. Long wait to get seated and you have almost fallen back a sleep by the time the coffee comes around.
There is a shuttle to the airport that runs on a frequent basis. The drivers are courteous.
I don't think I would be staying here if it wasn't to collect the points.
- Official Description (provided by the hotel):
- Coveniently situated only 5 minutes from Manchester International Airport terminals and 8 miles (15 minutes by train) to Manchester City Centre, this modern hotel is home to Mason's Restaurant& Bar. ... more less
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- Also Known As:
- Hilton Manchester Airport Hotel Manchester
- Airport Hilton Manchester
- Manchester Hilton
- Hilton Hotel Manchester