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“not what you expect from a crowne plaza hotel”

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Crowne Plaza Manchester Airport
Ranked #43 of 118 Hotels in Manchester
Manchester, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“not what you expect from a crowne plaza hotel”
Reviewed February 1, 2013

we stayed the night before our flight in an executive room which included 15 days parking and gave us access to the business lounge.The room was very nice with all the amenities you would expect.My only complaint was the lack of heating, in fact i only realized later in the evening that the oil heaters i saw dotted around the corridors were in fact there for guest to take to there rooms and use as a back up to warm the rooms up.
There is a major flaw when it comes to getting the complimentary transfer from hotel to terminal,
our experience was what i can only say "FREE FOR ALL", this didn`t bother me to much but i did feel sorry for other users who expected much better.Tip for Crowne Plaza, set up a queuing system inside the lobby instead of everyone congregating around the entrance door with guests who want to smoke, gain entry.

Room Tip: if you have an early flight give yourselves 40 mins to get to terminal
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank phill m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
Thank you for sharing your comments. We strive to make sure every guest has a wonderful experience here and greatly appreciate feedback on their experience from valued guests such as yourself.
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3,182 reviews from our community

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  • Sleep Quality
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  • Cleanliness
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English first
Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

We stayed here as we had a very early flight and our rate included car parking for a week for under £100 which was very reasonable. The room was nice and large, clean and perfect for a short stay. However the noise of the air conditioning which you couldn't completely shut off at the in-room control was very loud and kept me awake for a while. The free transfer shuttle to the terminal was very good and frequent and aonly take 2 minutes. The bar was ridiculously expensive but then I suppose you are at the airport so its going to be. We ate at the Asian fusion restaurant in the lobby which was very good and not too expensive for what you got. The hotel picked us up on return from the terminal and the car was ready and waiting at the hotel. The location of our car in their car park hadn't been recorded for some reason but the guy drove me round until we found it rather than just making me search on foot which I thought was good service. Would definitely stay here again when we have an early flight.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
Thank you for your feedback and stay. I am delighted you enjoyed your Park, Stay and Go experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 31, 2013

When flying from Manchester airport, I always use this hotel to sleep overnight and leave my car while away. The hotel is spotless, the beds are very comfortable and rooms very well equipped including tea/coffee making facilities, ironing board, hair dryer and large TV. The bathroom has complimentary soap, shampoo, conditioner and body cream. The hotel is in the airport grounds and they provide a free shuttle service and early morning call. The staff have always been very pleasant and helpful. The only negative point would be that the restaurant and bar are quite expensive.

Room Tip: The hotel is quite large and can have a long walk to your room, so anyone with difficulty walking sh...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuluH1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
First of all, thank you very much for your recent stay. I am so pleased to see you enjoyed your overall experience with us and particularly enjoyed the accommodations.
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Newcastle, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 30, 2013

Used Crowne Plaza for our overnight stop and car parking in January this year and found the experience to be a good one. We were very comfortable in the well appointed room and enjoyed the meal and drinks in the lounge.
There was a nice complimentary minibus with a friendly driver to take us to the airport which was only a few minutes away and pick us up on return.
On return from holiday we found the our car would not start and the staff sat us down with complimentary coffee and a comfortable seat until help arrived.
Would use them again in future.

Room Tip: Ask for a room on the other side of the building to the runway but sound insulation is good so not a...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
Thank you for taking the time to post your comments following your recent stay at the Crowne Plaza Manchester Airport.
I was delighted to read you enjoyed your stay and particularly pleased that you found our team to be friendly and helpful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level 4 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 30, 2013

Excellent hotel,great location,hotel buses run as they are needed for transport to the three terminals.will use this all the time.thank you Hotwire.great value.did not check out what the real one night stay would of cost but real value for money at £60 a night.restaurant was busy and the food looked very tasty,bar dear but it is an airport hotel and these are always dear.

Room Tip: No pool an did not see a spa.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scouser222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
Thank you for choosing to stay at Crowne Plaza Manchester Airport. I am pleased you had such a great stay and hope you will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 5 Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed January 30, 2013

stayed here a week ago, great hotel
they had radiators to spare with all the cold weather was great not to be froze
food was lovely in the rest, not over priced
breakfast was lovely before heading off on our holidays
boyfriend loved the tv with sky sports on it
will come again :)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emmajane6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
I was delighted to read you enjoyed your stay. It is our aim to create Great Hotels Guests Love and I can see from your comments that we achieved this.
I will ensure to share your comments with the rest of the Hotel team and I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
notts
Level 5 Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 28, 2013

We flew into Manchester airport at 01.30 .We should have flown back to East Midlands airport but due to the snow, our flight had been cancelled and we were transferred onto a Manchester flight.We had been waiting at Tenerife airport for 11 hours ,so you will appreciate that we were very weary and in need of sleep.
We decided that the best option was to stay at a hotel at the airport and then hire a car the following day so that we could return to East Midlands airport and collect our car.We trudged through the snow in the freezing cold to the nearest hotel only to be told that they were fully booked.We then went next door to the Crowne Plaza.
At the reception area we were met by Adam who told us that unfortunately the hotel was also fully booked .However,instead of sending us on our way into the bitter cold,he phoned all the hotels in the area to try and get us a room.
This took some considerable time because all the hotels were full.Eventually he found us a room in Wilmslow and then arranged for a taxi to take us there.We were so grateful for his help and kindness .His actions were far above and beyond the call of duty.
Whilst we cannot comment upon the hotel itself you can be assured that if we fly from Manchester airport in the future and need to stay in a hotel, we will certainly have the Crowne Plaza at the very top of our list.

  • Stayed January 2013, traveled as a couple
    • Service
Helpful?
2 Thank anniversarycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, February 4, 2013
Thank you for taking the time to post your comments onto the TripAdvisor website. Unfortunately we were unable to accommodate you as our hotel was fully occupied on this occasion but I am delighted to learn that you received such a high standard of service from Adam who assisted with your reservation elsewhere.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester Airport

Property: Crowne Plaza Manchester Airport
Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#24 Romantic Hotel in Manchester
#25 Luxury Hotel in Manchester
#33 Business Hotel in Manchester
#40 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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