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Reviews (3,902)
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Reviewed December 20, 2012

Arrived in the middle of a winter's night but the hotel was warm and reception was well staffed. The room was so quiet we didn't think we were near the airport until the morning when we looked out the window. Met the management team on their Platinum Card evening reception and learnt a lot about the hotel which was all good. The food in the Asian restaurant was superb. And somebody even cleaned the ice off my car windows one morning so whoever they were deserved a big tip!

  • Stayed: December 2012, traveled on business
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Thank Geoffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded January 3, 2013

I was delighted to read you enjoyed your stay. It is our aim to create Great Hotels Guests Love and I can see from your comments that we achieved this.
I will ensure to share your comments with the rest of the Hotel team and I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2012

Put in this hotel by airline following flight cancellation. So 72 unhappy passengers all arriving on same coach and they managed to check everyone in faster than a lot of hotels I've stayed at can do one person! Really excellent welcome with friendly staff and personal greeting for everyone. I was fortunate to be given a priority club room which was very comfortable and spotlessly clean. A late evening buffet meal had been organised for us and this was of a good standard with a choice of meat, fish and veggie options.
Hotel is within easy walking distance of airport terminal but there is a courtesy bus if you require. I've previously stayed at many other airport hotels and would certainly recommend this one.

  • Stayed: November 2012
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Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded December 20, 2012

It is always pleasing to be able to look after guests whose flights have been delayed. I can see that our aim to deliver our usual high standards of service was achieved even with such a high volume of guests arriving at once and I will ensure to share your comments with the team

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Reviewed December 19, 2012

We stayed at this hotel for 2 nights recently. Before a flight and on the way home. I would highly recommend it. The staff were most helpful, polite and friendly. The rooms spotless and the food beautiful. Despite being so close to the airport it was really quiet and you could not hear overhead flights. The shuttle bus was great and there when needed. I will definitely stay there again if going that route.

Stayed: December 2012, traveled with friends
Thank Ber915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded December 20, 2012

Thank you for sharing your feedback from your recent stay with us. We have clearly achieved our aim of delivering 'Great Hotels Guests Love' and trust we will have the opportunity to welcome you back here in the future

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Reviewed December 19, 2012

reception staff not interested in customers. On check in not acknowledged as platinum member only conversation was need to see your credit card. Another customer complaining that the room they were allocated was an absolute disgrace and had not been cleaned and bed linen soiled. Good start
Staff just as efficient at check out and whilst i was being served walked away and answered the phone and never returned after a few minutes so i just left and asked other customers how airport shuttle was booked
Stayed over 100 nights in IHG hotels over the last year and first time leaving negative feedback, this hotel is an embarassment to Crowne Plaza brand

  • Stayed: December 2012, traveled on business
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1  Thank shenleey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded December 20, 2012

It is very disappointing to learn you had such a poor experience. We would like to follow this up with you personally and I have therefore sent you a private message

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Reviewed December 18, 2012

A standard airport hotel. Internet is extra whereas the next door hotel advertise it for free. Shuttle to terminals, Terminal 1is a short walk though requires going across airport road without a zebra crossing.

  • Stayed: November 2012, traveled on business
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Thank Viajero952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded December 20, 2012

Thank you for giving us your comments following your stay. As you rightly state we do provide a courtesy bus to transfer our guests around the airport terminals and there is also the option to walk over as both Terminal 1 and Terminal 3 are very close.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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