We booked a Hotel stay and park package for our summer holiday this year. Arrival was fine, park the car somewhere & check in. Reception service was average. Room was very clean, tidy & smart, & beds very good. The meal we had in the bar was over priced as expected but nice food & good service.
When you book in you get handed a form to complete and sign and return with your car keys. At this point you find out about the "Parking Terms & Conditions" which are not mentioned at all when booking through a non Crowne Plaza internet site. They basically amount to park your car at your own risk and we wont accept any liability for anything unless we crash it whilst we are moving it.
I should explain that the parking services are sub-contracted to a company called Holiday Car Care by Crowne Plaza even though the Crowne Plaza logo is on the paperwork & it makes no reference to the service being sub-contracted!! It is however made clear at booking that the car may be moved off-site on a 25 mile round trip.
Anyway, on our return to the overcrowded car park (cars parked on the kerb, on the grass etc) I collected the keys, got told where to find it & as you should, check the car for mileage covered & damage. The car had been scraped on the underneath of the front bumper & dented on the side below the passenger door. It was obvious that this was fresh damage as unlike the rest of the car, there was no mud covering the damaged areas. We reported it to the hotel's Duty Manager who confirmed in writing that he witnessed the damage, and he agreed that he would pass our complaint & his observation of it onto Holiday Car Care which he duly did.
Anyway, to cut a long story short, many emails back and forth, me chasing Holiday Car Care & a copy of their own record of damage to the vehicle, (which did not show this damage), later and I was basically told that as I had noticed the damage it must have been there already. I was accused of trying it on with them and as my car was older it must be dented already anyway.
They then stated that there was no way that they would accept any responsibility for anything - go away.
In conclusion, the Hotel is fine for a stay before or after you fly, their on-site carpark leaves a bit to be desired (poor surfaces, very poor lighting), but it's functional, however don't touch the parking service with a barge pole. I have always tried to find services where your vehicle does not leave the site, I was attracted by a competitive price & have defiantly paid for it.
- Official Description (provided by the hotel):
- A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more less
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- Also Known As:
- Crowne Plaza Manchester Airport Hotel Manchester