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“Simple and Nice hotel”

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Crowne Plaza Manchester Airport
Ranked #39 of 116 Hotels in Manchester
Singapore, Singapore
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Simple and Nice hotel”
Reviewed October 16, 2011

Stayed at the crowne plaza when i arrived and again a day before i fly home. When i arrived on a Sunday morning at Manchester ariport Terminal 2, i was all prepared to walk to the hotel after seeing a number of negative reports on the free shuttle transfer.

Anyway, i just gave it a try. Approach the courtesy phone at the Airport after collecting my bags and called the hotel using the Airport courtesy phone. Got thru', was put on hold for 3 minutes as there are lots of call. Speak to the staff, guided me to the pick up point and was in the hotel in 10 minutes. Check in is a breeze.

Enclosed some photo of the room. I am surprise to find Iron / Ironing Board in the room.

I walked to the train station, which is no more then 10 minutes. Walk out of the main entrance, cross the 2 way road, walk around a petrol station and arrive at the train station.

When i return to the hotel on Friday, i was greeted by a friendly staff as he recognises me since i stayed earlier that week. Impressived.

Again i walk to the station and took a train to Manchester Picadilly (off peak same day return £1.80). Short walk to the Hard Rock Cafe for dinner and return to the hotel.

In the morning, it is a bit busy but still managed to use the complimentary shuttle to the airport.

Not expensive, met my needs on both occasion and will stay here again if i am passing thru'

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChooMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Choomicha,
Thank you for taking the time to post your comments onto the Tripadvisor Website following your recent stay at the Crowne Plaza Manchester Airport.
I was delighted to read that you enjoyed your stay and in particular that you found the Shuttle service and check in very easy to use.
Please be assured that all feedback received is reviewed and we appreciate your custom.
I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Newton, Massachusetts
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 15, 2011

Trip Advisor reviewers had rated another airport hotel higher than this one, but since my arrival was scheduled late in the evening, I needed the airport shuttle provided by this hotel. It was a good place for a quiet night's sleep after travel: comfortable bed, good bathroom, breakfast not as expensive as advertised, and I was on my way the next day in good shape.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chopsgma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Chopsgma,
Thank you for taking the time to post your comments onto the Tripadvisor website following your recent stay at the Crowne Plaza Manchester Airport.
I was delighted to read that you had an enjoyable stay, in particular I was pleases to hear you enjoyed the bedroom facilities ans shuttle service.
Please be assured that we review and act upon all feedback we receive and communicate out to the Hotel team.
I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scarborough, yorkshire
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 14, 2011

Stayed at the crowne plaza before flying to Egypt, excellent customer service we where picked up from the train station within minutes of ringing checked in just as quickly. The room was very comfortable pillow spray and all toiletries provided also tea and coffee facilities. The only draw back was the prices they changed in the bar and restaurants almost £23 for a bottle of Pinot and nearly £7 for a vodka & coke!!! Food expensive as well just make sure you eat before you arrive.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsmagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear MrsMagal,
Thank you for taking the time to post your comments onto the Tripadvisor Website following your stay with us at the Crowne Plaza Manchester Airport.
I was delighted to read that you had enjoyed your stay with us and was particularly pleased to read of your positive comments regarding our Sleep Advantage sprays we provide complimentary in the bedrooms and the excellent customer service you experienced.
On your next visit you may find our Meal deal vouchers useful which save you money when staying at the Hotel.
Please be assured that all feedback we receive is reviewed an acted upon to ensure we provide the highest possible service levels to our valued guests.
I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 12, 2011

We picked the Crowne-Plaza Hotel at Manchester due to its close proximity to the airport, so meant a quick drive to the airport the next day to catch our flight. We were flying out at midday to Vegas so decided to use airmiles to get a free over night hotel stay. Check in queues at reception were long and slow, not what you want after a two hour drive. Having stayed at Crowne Plaza hotels before I trusted the rooms would be on par to previous CP hotels. I felt the rooms here were smaller than preious hotels but still clean and comfortable. Room service was pricey, as always, but had brought our own food to eat in the room. Breakfast was included and slightly disappointing as many items from the hot buffet had ran out and others looked quite dry around the edges. Only one member of staff seemed to be replenishing them too. Looking at the room prices at reception, I don't feel it's worth it, but if you can get a free stay thanks to airmiles like us, go for it!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sullyship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Sullyship,
Thank you for taking the time to post your comments onto the Tripadvisor website following your recent stay at the Crowne Plaza Manchester Airport.
I was sorry to hear of the issues you encountered whilst at the Hotel. Please be assured that all feedback is reviewed and acted upon.
Please accept my sincere apologies and I hope this stay will not stop you from staying with us again.
I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 10, 2011

my husband and i book this hotel so we can have a nice relaxing night before we fly and we definitely get that!
So easy to find being on the airport complex, always find somewhere to park and we cant wait to hand over the car key knowing that the car is safe til we return and it will be there waiting when we do.
Rooms are really well appointed and comfortable, clean bathroom and the bed is so comfy i don't want to get up in the morning! Tea and Coffee making facilities in room and wide flat-screen TV, our room had this great shutters that completely blocked out all light very good!
We used the Irish Bar on the night which is really relaxed and serves great traditional pub food, the staff in there are very friendly and make you feel really at home.
We have stayed at this hotel 3 times now and although we did not have breakfast this time we have had it in the past and it was really good.
Check out really quick and efficient and mini bus every 15 mins or so to the terminals.
On return a quick call to the hotel on the courtesy phones in arrivals to tell them we had returned and the mini bus was at the designated bus stop before we were! excellent service.

Overall excellent experience and will definitely stay again for a 4th time.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Travel_lovers_UK,
Thank you for taking the time to post your comments onto the Tripadvisor Website following your recent stay at the Crowne Plaza Manchester Airport.
I was delighted to read you are a regular visitor to the Hotel and that you had a wonderful stay once again at the Hotel.
Please be assured that all feedback we receive is welcome and we review each piece of feedback and action where applicable.
I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 9, 2011

It's an airport hotel not 5 star city or beach hotel,the accomadation is fine for a night before you fly or stop over after a long flight.As most airport hotels,the bar and restaurants are over priced for what's on offer,but you are well located fot the airport which why I was staying here.Overall satisfied and would use/recomend this hotel again.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Wullit,
Thank you for taking the time to post your comments onto the Tripadvisor Website following your recent stay at the Crowne Plaza Manchester Airport.
I was delighted to read that overall you had an enjoyable stay at the Hotel and that you would recommend and stay in the Hotel again.
We do have many options when it comes to dining including Sampans Oriental Restaurant, the main Hotel European Restaurant, Lobby Bar, Room service and Callaghans Irish Bar. We often have special offers available to reduce the price and Callaghans bar offers a very reasonably priced menu.
Please be assured that all feedback we receive is reviewed and acted upon. I look forward to welcoming you back to the Crowne Plaza Manchester Airport in the near future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cordoba, Argentina
Level Contributor
199 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 7, 2011

You arrive in Manchester airport, follow the signs to "Hotel Shuttles"...to find: "Crowne Plaza call this number: xxx ", so if you are just arriving, and you don´t have a phone that works in the UK...get a taxi or walk.
Reception: crowded, long waiting time, the guy at the desk didn´t look at me during the whole process, he was only trying to sell me an upgrade for my room at 40 pounds a night.
Got in the room, small, no mini bar, not even a pen and paper.
Went to the city, in my way back decided to upgrade, did it, got in the lounge, asked for a beer: "sorry sir, alcohol is only 06:00 PM to 08:00 PM, but you can buy at the bar".
Pay for wi-fi? ridiculous !! Want to print your gate pass? pay for it !!
More than basic breakfast, in my last morning asked for my table to be cleaned: a wet cloth over the table and the cutlery thrown over it.
Asked for coffe: the answer was "didn´t get?"
Never ever back at this hotel.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rutilante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opsmgr1, Manager at Crowne Plaza Manchester Airport, responded to this review, October 27, 2011
Dear Rutilante,
Thank you for taking the time to post your comments onto the Tripadvisor Website following your recent stay here at the Crowne Plaza Manchester Airport.
I was sorry to hear of the problems you encountered during your stay at the Hotel. I am aware that there were discrepancies in the Airport signage. This was reported to the Airport and is being actioned as a matter of urgency.
Please be assured that all feedback received is reviewed and acted upon to ensure we constantly improve our products and services.
Please accept my sincere apologies for the issues you encountered and I do hope this will not prevent you from returning to the Hotel in the future.
Yours Sincerely
Paul Ellison
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester Airport

Property: Crowne Plaza Manchester Airport
Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#21 Luxury Hotel in Manchester
#24 Romantic Hotel in Manchester
#33 Business Hotel in Manchester
#40 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 299 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with Peter Ashley Car Parks. Hotel Residents are required to pay for parking at the overnight rate of £15 per vehicle. Our Car Park has floodlit signage and Pay and display machines for visitors. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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