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“The best hotel to stay in if flying from Manchester Airport”
Review of Etrop Grange

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Etrop Grange
Ranked #66 of 117 Hotels in Manchester
Cheltenham, United Kingdom
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The best hotel to stay in if flying from Manchester Airport”
Reviewed September 27, 2013 via mobile

I stayed here for one night when flying out from Manchester early morning. The room, if a little small, was comfortable with a lovely brass bed. The bathroom was ok, if a little tired. The airport parking, at £6 a day with free drop off and collection, is excellent. All in all, the best place to stay when flying from Manchester.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear Keith P

Thank you for your kind words regarding your recent stay here at The Etrop Grange. The team all strive to ensure guests expectations are met – if not exceeded – and I am pleased they have lived up to their high standards again on this occasion.

Executive and Four Poster rooms are available at additional supplements should you wish to upgrade to larger bedrooms.

I hope we can look forward to seeing you again in the future.

Kind regards

Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (208)
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Edinburgh, UK
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 27, 2013

My room was dark and dusty. The bathroom had cracked tiles and damaged taps. The TV was okay, but the bed springs very noisy at the slightest bit of movement. Although there wasn't too much noise from outside of the hotel, the interior walls were very thin, which resulted in a lot of noise from people in adjacent rooms and the corridors. There was also a loud knocking noise in the pipes, presumably when people in other rooms were flushing their toilets. The cupboard appeared dirty, and this was where the tea and coffee making facilities were stored. The carpets were worn. The hotel staff were cheerful enough, but to get value for money here you'd better be paying a rock bottom price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sweetpotato84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear sweetpotato84

Thank you for taking the time to provide feedback regarding your stay here at the Etrop Grange. I am sorry that we have not lived up to your or our own standards on this occasion. Please be assured that Management do review and act on each piece of feedback received, and that with a recent change of ownership for the Hotel, exciting plans are afoot to keep the Etrop Grange at the forefront of Manchester's best accommodations.

Unfortunately, from your screen name, I am unable to investigate which room you occupied during your stay. If you could make contact with me directly, I will be able to focus on the issues you have raised.

Despite your negative experience, should you ever need accommodation in the area again, I hope you will reconsider staying at the Etrop Grange, and give us the second chance to show the high level of service our staff pride themselves of providing to all their guests.

Kind regards

Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Manchester hotels

Hertfordshire
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 27, 2013

I've stayed at this hotel several times over the years, but haven't been for about 2. I was really shocked at the decline of the place. The staff are friendly but don't seem to have any leadership so flounder about, the rooms are very tired (ripped curtains, broken bath etc.) and the public areas also are very worn (threadbare carpets etc.) I also found that the bedroom was dirty, it had dust on most surfaces and the bathroom floor was far from clean. Hope it gets the investment and the management it needs as this was a lovely hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harpenden_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear harpenden_9

Thank you for taking the time to provide feedback regarding your stay here at the Etrop Grange. I am sorry that we have not lived up to your or our own standards on this occasion. Please be assured that Management do review and act on each piece of feedback received, and that with a recent change of ownership for the Hotel, exciting plans are afoot to keep the Etrop Grange at the forefront of Manchester's best accommodations.

Unfortunately, from your screen name, I am unable to investigate which room you occupied during your stay. If you could make contact with me directly, I will be able to focus on the issues you have raised.

Despite your negative experience, should you ever need accommodation in the area again, I hope you will reconsider staying at the Etrop Grange, and give us the second chance to show the high level of service our staff pride themselves of providing to all their guests.

Kind regards

Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ayr
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 26, 2013

Stayed here for business for 1night

Positives

Really friendly staff who were always busy but looked after us well.
Nice conference facilities
Good food

Negatives

Was in room 22 which had an extraction fan blowing very loudly all day and night. This was directly above the kitchen so all the noise accompanying was horrendous.
There were no other rooms available
Fortunately I only stayed 1 night and borrowed ear plugs (which still didn't drown out the noise) however would have had to move hotel if I required a longer stay
Room was clean, small and a bit tired.
No bathroom light, broken flusher on toilet, dirty window( see photos) and no iron in the room. When I requested one, I got only an iron therefore had to iron clothes on a towel on the floor.

I'm not very fussy when in hotels, being a caravanner, I'm used to slumming it but not great if you had to,stay for longer.
This is such a shame a staff couldn't have done enough, and were very friendly.

They shouldn't be letting out these rooms.

Room Tip: DO NOT. take rooms 21,22. As they have the massive kitchen extractor fan outside your window which m...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scoobylooby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear scoobylooby1

Thank you for your kind words regarding your recent stay here at The Etrop Grange. The team all strive to ensure guests expectations are met – if not exceeded – and I am pleased they have lived up to their high standards again on this occasion.

Please be assured that Management do review and act on each piece of feedback received, and that with a recent change of ownership for the Hotel, exciting plans are afoot to keep the Etrop Grange at the forefront of Manchester's best accommodations.

Despite your ambivalent experience, should you ever need accommodation in the area again, I hope you will reconsider staying at the Etrop Grange, and give us the second chance to show the property can match the high level of service our staff pride themselves of providing to all their guests.


I hope we can look forward to seeing you again in the future.

Kind regards
Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toulouse, France
1 review
Reviewed September 25, 2013

From Rick's mum and Bob. What a day and what a venue! Everything was perfect from when we arrived until the perfect breakfast next day. Everyone was spoiled and made to feel special and the ceremony, the food and the attention to detail was par none!

Special thanks to all the staff who were superbly attentive but not least to the master of ceremonies. Luciano !! Thank you v. much.
angie and bob

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angela w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear angelaw

Thank you for your kind words regarding your recent stay here at The Etrop Grange. The team all strive to ensure guests expectations are met – if not exceeded – and I am pleased they have lived up to their high standards again on this occasion.

I know Luciano will be delighted to see your personal commendation of him. He works so hard to ensure a couple's special day really is that, and that obviously feeds through into his staff and his guests.

I hope we can look forward to seeing you again in the future.

Kind regards

Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

On Friday we held our wedding ceremony and reception at Etrop Grange and had an absolutely perfect day. From the organisation and run-up to the day itself by Helen Aldred, the wedding coordinator, to the service delivered by each and every member of staff (on the bar, front desk etc.), nothing was too much to ask and we were overwhelmed by their exacting standards, attention to detail and eagerness to go the extra mile. A huge asset to their team is Luciano, master of ceremonies and toast master for the day, who ran the proceedings seamlessly - from greeting me on the morning itself with a reassuring pot of tea and showing me round the reception room to ensure all our instructions had been executed to the letter, to the double helping of dessert for the bride and groom - there are too many little touches to recant. The reception room was beautifully decorated, the guest bedrooms and our honeymoon suite were luxurious and spacious, (the additions of rose petals on our bed and bottle of champagne were an extra treat), and John, the Ops Manager, ensured that everyone had the perfect stay. Another comment has to be made about the food, (one of the main reasons we had chosen this venue based on the incredibly positive feedback from friends and family who had dined there in the past and the fact that we're both real foodies), which was fantastic. Whereas most wedding meals are mass-produced, luke-warm affairs with undercooked vegetables and rubbery roasties, every aspect of our wedding breakfast was delicious. Having tailored the menu to our requests, the quality of the ingredients, presentation on the plate, quantities and overall taste of the 5 course meal was exceptional (mirrored through to the evening buffet and full English breakfast the following day). A final mention should go to the value of the wedding package offered by Etrop Grange: our 'big white wedding' of 40/80 guests was one planned on a limited budget and delivered at a cost far below any of the similar surrounding hotels we visited and considered. Naturally we were slightly concerned that certain aspects of the day would reflect this and feel less extravagant to other weddings we attended, but we could not have been more wrong. Our day felt luxurious, lavish, 'expensive' and no-costs-spared; we were made to feel spoiled, pampered and (a rarity in today's society) that our custom was incredibly valued by all at the hotel. It goes without saying that all of this added up to an unparalleled service level, for which we cannot thank them enough. Should you, a friend or family member be considering holding your special day with the team at Etrop Grange, you can book and feel reassured that you too will have the perfect wedding experience.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seepa10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPacker, Front Office Manager at Etrop Grange, responded to this review, October 3, 2013
Dear angelaw

Thank you for your kind words regarding your recent stay here at The Etrop Grange. The team all strive to ensure guests expectations are met – if not exceeded – and I am pleased they have lived up to their high standards again on this occasion.

Both Helen and Luciano will be delighted to see your personal commendation of them. They work tirelessly to ensure a couple's special day really is that, and that obviously feeds through into providing a calm environment on what can be one of the more stressful days together. Although we see this every day, it is always nicer when a guest takes the time to do so.

I hope we can look forward to seeing you again in the future.

Kind regards

Chris Packer
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
Reviewed September 21, 2013

Just returned home having staged our daughters wedding at Etrop Grange Hotel.The service,accommadation,food,organisation in fact the whole experience was fantastic.We would like to give a special mention to Luciano our Master of Ceremonies who we feel went that extra mile to make our daughters day extra special.We would recommend this hotel to anyone planning a wedding as the eye for detail ,service and value for money was excellent.
Mr&Mrs A Patten.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Etrop Grange

Property: Etrop Grange
Address: Etrop Grange Hotel Bailey Lane, Manchester M90 4EG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #66 of 117 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Etrop Grange 3*
Number of rooms: 64
Official Description (provided by the hotel):
Etrop Grange is a gracious Grade II listed Georgian Country House originally built in 1780 by school teacher William Moss and although located just a short distance from Manchester Airport, is anything but an airport hotel.Originally known as Moss House, the hotel was renamed Etrop Grange in 1984 by the owners after a local area called Etrop Green. Etrop Grange first opened for business in November 1985 as a fine dining restaurant on just the lower level and was slowly converted into a hotel over the next 13 years with a £3 million refurbishment. The Etrop Grange still retains it's Georgian charm with its stately facade matched by a luxurious interior of decadent chandeliers, heavy drapes and marble fireplaces.Due to modern intervention the hotel is now ideally located just two minutes from Manchester Airport and the M56, and is one of the few hotels in the area with no overhead aircraft noise making it an ideal hotel for business and leisure alike. Offering complimentary transfers to and from the airport and airport railway station (between 06:00 and 22:00), along with complimentary parking and WiFi for all guests, Etrop Grange is the perfect place to spend a relaxing day or night whatever the occasion. ... more   less 
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Also Known As:
Etrop Grange Manchester
Etrop Grange Hotel Manchester

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