We shipped our 4 month old puppy, Freeway, to Dubai with Emirates Skycargo ex Manchester Airport and I booked myself onto the same flight. Unfortunately it was subject to a 15 hour overnight delay! Just before Emirates announced that passengers who didn't live close by would be put up in City hotels, they pulled me aside and asked if I would like to leave the dog in Quarantine, where he'd be fed but still stuck in his crate (no thanks!) or if I had a friend who could take him for the night. It was too late to impose on friends and family, almost an hour's drive to the dog friendly City hotel on offer, PLUS I had to collect a mountain of luggage and check it and the dog back in at 7am. So, with google's help, I booked the two of us into the dog-friendly Etrop Grange right by the airport, at my own expense, and went straight there, via Cargo (in tears because the first cab driver refused to take a 4kg dog in a crate). This proved to be A Good Call. From the front desk manager who greeted me, to the 3 people who ran to my aid when they saw all the luggage (no lift), and the breakfast staff the next day, the personnel at Etrop Grange were totally fantastic. They made an enormous fuss of my cute puppy, who by now had been stuck in a crate for 7 hours and travelled all of 3 miles. He was bored stiff and kept me awake all night playing and chewing. So I didn't get much sleep, despite it being a very comfortable and cosy room with soft bedding, plenty of hot water, tea-making paraphernalia, clean towels and all that jazz. Next morning, the hotel's amazing driver Peter helped me to get the luggage down (dog crate included) and took me to Emirates Cargo to check in the puppy at 7am, where I was tipped off that the flight wouldn't really depart until closer to 11am. Peter then drove me to Check In (which took AGES as the buses had tipped all the delayed passengers at the airport at the same time). He picked me up again and took me back to Cargo (in between his next two pick ups/drop offs) so that I could give the dog a proper walk. Then he returned me to the Terminal again. We loved Peter; he is an absolute SAINT! After living in London for 20 years, I suspect we were probably on the receiving end of far greater kindness in Manchester - not only from the Etrop Grange team but also from Emirates and Sky Cargo - than we would have been at Heathrow. Everybody was so considerate, sweet and patient. We are now safely home and living happily ever after. Hurrah!