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“Fantastic Service”

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Renaissance Manchester City Centre Hotel
Ranked #29 of 116 Hotels in Manchester
Certificate of Excellence
Doha, Qatar
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic Service”
Reviewed June 24, 2014 via mobile

From the girl who greeted us upon arrival, to the friendly Navigator, right through to the charming man who served us in the bar that evening, the service was first class.

We spent a one night city break and are impressed with its location amongst other things. The room was fantastic and clean. Only downside was a lack of leisure facilities but understandable in a city location.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel representative at Renaissance Manchester City Centre Hotel, responded to this review, July 2, 2014
Dear Chris G,

Thank you so much for discovering the Renaissance Manchester City Centre Hotel and for the great comments following your recent stay.

We will share your feedback with the entire team and ensure that we nominate our two colleagues on the Front Desk for a Spirit to Serve award.

We look forward to welcoming you back when you next have an opportunity to visit our great city.

Yours sincerely

The Renaissance Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 23, 2014 via mobile

We have a mice stay in this hotel, the room was nice and big , bathroom has a lot of space and well ventilated. Service was great. Breakfast has a lot to offer. Very nice hotel it's only sad that we need to go out in the hotel and go to the next street to use the spa:gym.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, July 2, 2014
Dear Judy G,

Thank you for discovering the Renaissance Manchester City Centre Hotel and for your great feedback.

We look forward to welcoming you back when you are next in Manchester.

Yours Sincerely

The Renaissance Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2014

We stayed here for my special birthday, my 30th. From reception to HK to the bar staff, everyone made us feel so welcome & are a credit to the hotel. One particular thank you goes to the lady on reception( we didn't get her name but she was on Saturday morning 21st & Sunday morning 22nd with blonde hair). She made us feel so welcome and went out of her way to give above and beyond service, please pass this credit onto her. Your rooms are simply stunning although I'm not so keen on the orange glint going through it, personal choice! Sorry! We honestly did not want to leave but we will be back and visiting again with our little boy as an adventure. Thank you once again xxx

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickyNoo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, July 2, 2014
Dear NickyNoo84,

Thank you so much for choosing the Renaissance Manchester City Centre Hotel for your special birthday celebration.

We are so pleased that you had a great weekend and we look forward to welcoming your little boy on his Manchester adventure.

Yours Sincerely

The Renaissance Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke on Trent
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 22, 2014

The hotel is a great location if you are hitting the shops or paying a visit to the Phones4u Arena. Staff on arrival were welcoming and check in was efficient. Contemporary decor and a large room with a comfortable king size bed. Good hairdryer. Plenty of wardrobe space. The bathroom was tired in comparison...soap dish was worn, stain from a leak on the ceiling tile and a hair (looked like from a beard...in a way hope it was!) was on the vanity unit. Poor housekeeping. This oversight was compounded by on arrival at breakfast another hair was on my napkin! Good choice at breakfast , although slow to replenish stocks and only cheap thin sliced white bread available to toast.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClareStoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, June 23, 2014
Dear ClareStoke,

Thank you for your feedback following our recent stay with us and at the outset please accept our sincere apologies. We have shared your feedback with our Executive Housekeeper and Restaurant Manager.

We are pleased that overall you enjoyed your stay and we do hope that you will consider staying with us when you are next in Manchester.

Kind Regards

The Renaissance Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 22, 2014

The room was hotter than the sun! Air con suffered from asthma, the toilet in the room was temperamental, and the food was below par at best. Two glasses of wine in the bar came £18...really??? £250 for a 2 night b & b is acceptable if ALL of the above issues were NOT issues, but they were! AVOID at all cost!

Room Tip: Stay elsewhere!!
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, June 23, 2014
Dear Lee W,

Thank you for your review following your recent stay. We have sent you a private message and hope to have the opportunity to resolve the challenges you experienced.

Kind Regards

The Renaissance Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 16, 2014

Stayed for 2 nights could not fault the hotel, staff very friendly and helpful. Food very good we had breakfast and evening meal in the hotel, different 3 course menu on both evenings with plenty of choice. The rooms are very big and kept clean, the beds are very comfortable great nights sleep.The hotel is just a walk away from the Arndale shopping centre, with plenty of other shops with in walking distance of the hotel and lots of restaurants near by. If you are travelling by car there is a car park next to the hotel, public transport there are bus stops out side the hotel and Manchester Victoria station a taxi ride away. If you want a hotel in the heart of Manchester I would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNY o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, June 17, 2014
Dear JENNY o,

Thank you so much for choosing the Renaissance Manchester City Centre Hotel for your recent visit to Manchester and for the recommendation.

We are really pleased that you enjoyed your stay and look forward to welcoming you back.

Yours Sincerely

The Renaissance Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wigan
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 15, 2014

If there is a fault with this hotel we couldn't find it. The location, rooms, reception and breakfast were all top class and the friendliness and helpfulness of the staff second to none. Needless to say that if we stay in Manchester again then this would be our first choice hotel.

Room Tip: We were in room 1013 and could not fault it.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nivalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RhiManagement, Hotel Representative at Renaissance Manchester City Centre Hotel, responded to this review, June 17, 2014
Dear nivalb,

Thank you so much for choosing the Renaissance Manchester City Centre Hotel for your recent visit to Manchester.
We are really pleased that you enjoyed your stay and look forward to welcoming you back when you next have a chance to visit our great city.

Yours Sincerely

The Renaissance Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Manchester City Centre Hotel

Property: Renaissance Manchester City Centre Hotel
Address: Blackfriars Street, Manchester M3 2EQ, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Manchester
#19 Luxury Hotel in Manchester
#22 Romantic Hotel in Manchester
#32 Business Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Manchester City Centre Hotel 4*
Number of rooms: 203
Official Description (provided by the hotel):
Located in one of the most exciting cities in the UK, the 4 star Renaissance Manchester City Centre Hotel is at the heart of Manchester's stylish quarter. We're on Deansgate within walking distance of Harvey Nichols, Arndale, Piccadilly and a short walk to Victoria Station. It's the perfect location for weddings, group or private dinners and large conferences. Our hotel offers a magnificent lobby, high speed internet access, modern amenities and signature service. ... more   less 
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Also Known As:
Renaissance Manchester
Manchester Renaissance
Renaissance Hotel Manchester

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