Yet again I check out of a hotel and the receptionist does not ask if my stay has been OK. Are receptionists too scared to ask?
This hotel is wonderful value, with great use of space, especially in the restaurant/bar; my room was extremely large, bed was so comfortable and the shower extremely powerful.
But there was no in-room safe and the windows (inner frames) were filthy. I have my doubts about housekeeping having been asked on my first morning if I was checking out; when I replied 'No', the response was ' well you won't want your room cleaned?' My room was cleaned - and to a high standard - apart from the window frames/ledges.
My rating for service reflects on check-out reception and one of the housekeeping team; it most definitely does not reflect on check-in and restaurant staff.
I'm hoping to return in 2014 and with luck management will have sorted out these minor problems.More