Having booked the dinner, wine, bed & breakfast deal we went down to the restaurant at the time stated by reception when we checked in to be told we were 30 minutes too early and our name was not on the list. We then had to go back to our room to get our check-in slip and go back down whilst the restaurant manager checked with reception.
We then tried to claim our bottle of wine to be told our voucher needed a stamp on it so we had to go back up to reception, queue and get it stamped then go back down to the restaurant.
We paid £15 for late check-out to be woken first of all by house-keeping who were not aware we had late check-out then received 2 phone calls from reception who had no log of our £15 payment so it was totally pointless paying for this to relax as we were disturbed 3 times.
A complaint was sent to Britannia on 24th April about all of the above to which we received an acknowledgement stating we would receive a written reply within 28 days...I'm still waiting.
I must say the restaurant manager and staff were very helpful and did seem to care but the front of house staff clearly need more training and improvement.
- Official Description (provided by the hotel):
- In the heart of the bustling Manchester city centre stands the vibrant and elegant Britannia Sachas Hotel; its fabulous city centre location makes it a superb base whether you are on a business trip or just visiting for pleasure whilst exploring Manchester. ... more less
- Reservation Options:
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- Also Known As:
- Britannia Sachas Manchester
- Hotel Britannia Sachas