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“Avoid this place at all cost”

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Britannia Country House Hotel & Spa
Ranked #90 of 118 Hotels in Manchester
Leeds
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid this place at all cost”
Reviewed January 6, 2007

All the reviews sum it up, a truly terrible place.

Dated, tatty rooms with no heating and bad lighting.

The car park has virtually no security and must be a magnet for criminals across all Manchester. I saw three cars broken into and this was in November; hardly peak season. The transfer to the airport was only hourly and on the return had the world's rudest coach driver.

It was cheap but don't do it!

  • Liked — Leaving
  • Disliked — Everything
  • Tips/Secrets — Don't go
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ruevictorhugo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2007

I booked a room for us through STA Travel well in advance of our trip, knowing we'd need a clean, nice, comfortable place to unwind before our flight. Our experience was AWFUL. The beds were like prison cots: one could feel every wire underneath. The box springs were tattered. Worst of all the first room reeked of smoke and the toilet seat was sitting in the middle of the room. The second room we got was no better: it reeked of body odor, or some kind of awful "damp" that permeated our clothes and hair, especially after a shower. There was even a large snail crawling around on the toilet paper roll. All electrical appliances were hard-wired: no access to an outlet to charge one's cell phone. The room was small anyway, and there was no ventillation in the shower, forcing the warning in the tub to shower with the door closed lest the fire alarm go off and the building would need to be evacuated! We ate at the Overstuffed Pizza, or some such named restaurant in the hotel. I ordered steak but got no steak knife. I requested salt and got salt packets. To add to all of that, they told us they never got our booking though they had said they did when we called in advance, and to top it all off: our 5 a.m. wake-up call to catch a taxi to the airport was 10 minutes late! I have NO confidence in the Britannia chain after this horrid experience.

  • Liked — Proximity to airport
  • Disliked — Smelly, dirty, unacommodating
  • Tips/Secrets — DO NOT believe what you read about a hotel. Search for every review you can find and believe the worst one.
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cybersue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Manchester hotels

ayrshire
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 14, 2006

Having arrived back in uk from india decided to rest overnight before returning to Glasgow refreshed the next day. Big mistake choosing the Britania Country House. The most delapadated hotel I have ever stayed in, had to have room change 3 times, phones didnt even work to call and book in somewhere (anywhere else) .

  • Liked — location to airport
  • Disliked — bedrooms
  • Tips/Secrets — dont go near it
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lumodog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 11, 2006

Truly awful. I knew I was in trouble when the roadsign said 'hotel and nightclub'. The car park turned out to be overcrowded, dodgy and in parts completely flooded. The room was incredibly out-of-date, but reasonably clean. The biggest problem for me was the noise. I had an important meeting the next day, but couldn't get to sleep until very late because of the traffic manuevring around the car park. There was someone attempting to direct the traffic, but a trained monkey would have done a better job. One of the coach drivers started screaming at him in one particular incident, then nearly crashed his coach into some nearby parked cars in a rage. It would have been funny it hadn't been at 2am.

Breakfast should have been included for the price (£109), but I had to pay about £6 for the privilege of a few sad pieces of tinned fruit and a stale croissant.

Oh and the staff were very rude too, but you've probably already guessed that!

  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank topbanana123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 3, 2006

Hotel terrible. Central heating banging at 2am. Had to change room at 3.30am even though up at 6am. Reception were aware of the problem - said radiators needed bleeding!

On return - courtesy bus did not turn up at 6.20am after we had been travelling and up for 24 hours. Taxi back to collect car (£10). Complained to reception but they just smiled and shrugged. Second time this has happened.

**Stay Away**

  • Liked — Leaving
  • Disliked — Staff
  • Tips/Secrets — Stay away
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Cleanliness
Helpful?
Thank GWRW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Yorkshire
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 19, 2006

We booked a night at this hotel which included 8 days parking and a meal in the restaurant. As we have a baby, we thought this would be a good option as otherwise it would have been a take away in the room. How I wish we had gone for a take away!

To start with the reception couldn't find out booking reference, it took ages to find a car parking space, the tv wasn't working and there was no cot in the room. To be fair, the staff exchanged the broken tv and brought up a cot very quickly. In fact the staff are pleasant - but the hotel is soulless with a terrible restaurant. Even if you stay here for convenience, go elsewhere to eat. It was a 'Carvery buffet' and had the sort of food one would expect from a bad canteen - soggy veg, processed meats, defrosted gateaux...... The actual rooms were ok in terms of comfort. We had a room at the back and looked out onto a brick wall. The bathroom was offputting as not very clean. The fire alarm went off twice in the small hours which totally defeated the purpose of staying in a hotel the night before and getting a decent sleep. I also left behind a pair of pyjamas which the hotel says they did not find. All in all a great disappointment and not a great start to our holiday at all. I would not use again.

  • Liked — Location
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pickymamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea County, United Kingdom
Level 6 Contributor
120 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed November 16, 2006

I so wished we had read the reviews before we travelled!
The Hotel is a disgrace.
The Car Parking is at best Chaotic at worst a thieves den.
On our arrival we saw one car broken into and when we informed the reception staff they had no intererst at all.
The service at reception was slow and unfriendly.
They clearly have no idea of good "Cutomer Service" and with so many complaints being made, would have plenty of opportunity to practice.
The room was dirty, smelly, cramped, with dated decor & the bathroom even worse, grimy, dirty broken tiles, elderly, dated sanitary units with chips out of them, not somewhere you would ever want to wash!
The hallways smelt of cigarette smoke complete with unwashed dinner plates & glasses left right outside the door, which never got cleared away during our stay!
After numerous complaints about our first room, we were moved to another, equally bad one and again moved, eventually getting a twin at the front of the hotel. This was bigger and marginally cleaner but noisy with coaches reversing and banging the doors when removing suticases from the hold, all through the night. The fire alarms go off as a matter of routine and nobody even bothers with any fire drill. (Probably down to the amount of smoke in the hotel!)
We had water pour through the ceiling of our room, into the bathroom and bedroom, down the walls etc - again little interest from the reception staff.
We had SCOLDING hot water come from both Hot & COLD taps, so it was impossible to wash in anyway. In fact even the toilet when flused was hot. When complained we got slighly more interest from the staff, ie "ok we'll let maintence know".
Breakfast was adequate but nothing more.
The leisure facilities were better but you will have to pay to use them. (£2.50 each)
The list of issues could go on and on, but there is no point. I will summarise by saying it makes "Faulty Towers" look like the Ritz and avoid the hotel at all costs.
I wouldn't book a neighbours dog into the place!

  • Liked — Leaving
  • Disliked — Customer service and accommodation
  • Tips/Secrets — Avoid at all costs
  • Stayed November 2006, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Xhe1d1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Britannia Country House Hotel & Spa

Property: Britannia Country House Hotel & Spa
Address: Palatine Road | Didsbury, Manchester M20 2WG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Country House Hotel & Spa 3*
Number of rooms: 255
Official Description (provided by the hotel):
The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more   less 
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Also Known As:
Britannia Country Manchester
Britannia Country Hotel

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