Food, size of room and facilities good and evening entertainment provided.This was spoilt by the constant talking by both the compère and the artists. The bar where the entertainment took place was very hot as there was no air conditioning and it was not possible to open the fire door for ventilation, because it was chained shut.
Our room was above the reception and on the first night we could not sleep because of the continuous noise from people outside the reception doors, even when the windows were closed to prevent cigarette smoke coming in. The windows had to be opened because there was no air conditioning in the room, consequently the room and curtains always smelled of cigarette smoke. When my friend complained about the noise to reception she was told that no one else had complained, however a fellow traveller had already reported the same thing earlier. Staff had made no attempt to remedy the problem.
Worse was yet to happen, on our last evening one of our party had her handbag stolen from the entertainment bar. The evening reception staff were uncooperative, unhelpful, in fact would not allow her to use a hotel phone to call the police as there was a poor mobile phone signal. The evening reception staff showed no concern for her welfare during this distressing time and gave conflicting information about CCTV coverage.
Outsiders were allowed in to use the residents bar and staff were poorly equipped to deal with trouble as there was no on site security.
My recommendation is that staff need urgent training in all areas of customer care, health and safety and security .
- Official Description (provided by the hotel):
- The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cancelon, TripOnline SA, Travelocity, Orbitz, Hotwire, getaroom.com, HotelQuickly and Evoline ltd so you can book your Britannia Country House Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Britannia Country Manchester
- Britannia Country Hotel