This hotel was booked through a third party...would recommend that anybody reading this DOESNT DO THIS, AS IF ANYTHING GOES WRONG THEY WONT DO ANYTHING ABOUT IT!
We arrivive late, about 10.15pm, we had 2 rooms, one for my mum& dad and then 1 for myself and sisters. When we booked through the third party, it was stated in bold that we wanted rooms close to eachother and that the parents had a double bed.
It turned out they didnt read that and it wasnt their problem that we had rooms at opposite ends from eachother.... no compensation was ever offered during the course of the 5 night stay.
We went up to our room, was fine. Then went to the parents room, they were given 2 SMALL singles beds in a sqeezed room, with a tiny bathroom, tv not working, smoke smell and a roof that was marked by what looked to be a leak...went down once again to get sorted, as thy clearly werent saying in a room like that, keep in mind that this is quite late at night by the this time, at the reception they were very rude and apparently on that night they had no rooms at all spare, so we all had to stay in one room, which we were told 2 nights after (when the manager was there) that it was against regulations...no one even attempted to stop up. That itself says alot.
Because of this incident, everytime we came down to go past reception, we would get looks and stares. It was horrible but the worst thing is that it wasnt even our bad !!!!!!!!!
Oh, if u want to use the gym and pool, there is a charge, not included in the stay, which we werent aware of ! meals can get quite pricey, not much to visit around the hotel unless u want to pay with taxi's. You cant shower or bathe with the door open as it sets off the fire alarm and will case an evacuation, witnessed twice- fire alarm, but no evacuation, everyone seemed to be used to it. Oh, did i mention that the rooms are allowed smoking? so that means the alarm will go off with shower steam, but not cigarette smoke.
Even though the room we stayed in was fine, there was an ugly view of yucky building. Room service was always an effort, leaving soiled sheets and sometimes not making beds properly, finding PJ's under the doners, jus chucked there. There has been reports of theives in the parking area also.
With all the signs up everywhere, they made it pretty evident that if an acciedent was to occur, they have no responsibility. !!!
Reception people always rude, lift never worked (ordering in new doors apparently...wonder how long that has been the case), old decor, not walking distance from much, seems like you are always forking out money, everyday you have to re-swipe you card for your rooms, they didnt make us aware of that, even though we would go up to the rooms after a long day and the ard would not work the have to go back down and get swiped, then walk up 3 flights of stairs again !!!!!! Computers took my ssters money also. Look, in reality i could keep going on......
Overall bad experience, would not go back !!!
- Official Description (provided by the hotel):
- The Britannia Country House Hotel & Spa has a wide range of facilities including two restaurants, free parking for up to 600 spaces, free WI-Fi and also has a gym and spa. All rooms have tea and coffee making facilities, in addition to a TV, telephone, suit press and a hairdryer. All bathrooms include both a shower and bath. It is perfectly located for any visit to Manchester, being within a 10 minute drive of Manchester Airport, as well as only 20 minutes' drive away from Manchester City Centre, Manchester United Football Club and the second largest shopping centre in the UK - the Trafford Centre. Getting to the hotel couldn't be much easier, as it is only a 2 minute drive to the M60 motorway. ... more less
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- Also Known As:
- Britannia Country Manchester
- Britannia Country Hotel