I booked a double room at this hotel, which was on a bed and breakfast basis, all confirmed, and upon arrival, the receptionist confirmed this also.
On the second morning, we were presented with a bill for £30 for breakfast, and told "you are on a room only booking" when I challenged this, a restaurant manager appeared, and told me I was wrong! A system error had occured!
She then reappeared five minutes later, to confirm that, indeed I was right, and my charge was incorrect. The restaurant was full, and we were made to feel like criminals!
On the final morning of our stay, we received an early morning call at 6am, I was told by reception, that no call had been made to the room at that time.
I complained via e-mail to the company, and I received many responses from the General Manager, who in my opinion, needs many lessons in customer service, no idea how to respond to complaints, except to give me a lot of crap that was irrelivant to my situation. Virtually called a liar about the early morning call, but then said that he had investigated further, and a call to the room had in fact been made.
Normally for poor service, you would expect some form of recompense, not from this hotel!
Sad situation to have to post this report on a four star hotel, and I would never stay there again, almost like negotiating, if you complain!
- Official Description (provided by the hotel):
- The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more less
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- Also Known As:
- The Midland Hotel Manchester
- Midland Hotel Manchester
- Midland Manchester
- Hotel Manchester Midland