Have just arrived home from Manchester and our stay at the Midland.
We arrived at The Midland at 1030pm on Saturday after a gruelling drive from Bristol ,we gave our name at Reception the receptionist checked his list went a little pale and went into the back office . He returned with a lady who introduced herself as Bernadette (we later found out she is the Front of House Manager)she explained that they were overbooked and unable to give a room that night , and she was trying to find us another hotel for for the night . To say we were not happy is an understatement but fourtunately Bernadette was so nice ( I know it's her job to be ) we felt unable to get angry with her . Anyway she took us to the bar organised drinks for us then went off to sort things out. We sat in the Bar grumbling about how this wasn't what we expected from the famous Midland Hotel. ( it's famous if you come from Manchester as I do ) Eventually Bernadette returned to say she'd got us into Jury's Hotel which was,nt the best news but then she gave us the
deal. Taxi to and from Jury's, two days free parking, a room upgrade ,,breakfast, (we had booked Room Only) and a bottle of wine in the room . We accepted although we were not terribly excited about about staying at Jury's , it was actually pretty good ( even with all the muddy kids coming back from Parklife ). After a good nights sleep and breakfast we returned to The Midland the receptionist explained that we could'nt checkin until later in the day ( a negative ) arranged to leave our bags with the Concierge and we went of for the day.
On our return we were greeted by the Head Concierge asking if we were alright,the Receptionist apologised for the night before , and then Bernadette came out and apologised once more . And so up to our Upgraded room WOW ! Amazing two Queen size beds, armchairs settee,lovely Bathroom , filter coffee a selection of teas and the promised bottle of wine on ice, and a very nice handwritten card from Bernadette apologising once more and thanking us for being so understanding. On going down for breakfast we gave the car key to the Concierge and asked for the car to be ready at the rear entrance at 10am not only was the car ready and waiting there was even a cold bottle of water in the cup holder.
So thanks to Bernadette and her team what could have been a Terrible review becomes a Very Good .
- Official Description (provided by the hotel):
- The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more less
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- Also Known As:
- The Midland Hotel Manchester
- Midland Hotel Manchester
- Midland Manchester
- Hotel Manchester Midland