We booked an overnight stay, with breakfast included, to celebrate our daughter's 21st birthday. We found the front staff on reception cheerful and helpful: we asked for a room change ( one of the small doubles, with very little natural light ) and they were very pleasant about this and offered us a much nicer room in a similar price range. The porter was very keen to show us the room and asked if we were satisfied with the substitute - which we were. The 2 rooms were spotless, too. However, please note there was a downside - and this constituted the famous re- organised breakfast arrangements. I have stayed in the Midland previously when there was just one room / one price for English/ continental breakfast. It used to be one of the highlights of the stay. No longer, in our opinion. First of all, there was an unhappy mix - up on the tariff. The internet provider had issued us ' breakfast inclusive ' tickets. Other websites either omitted breakfast or classed it as 'continental'. We assumed we were entitled to a full breakfast, but were greeted by an interrogation at the entrance to the restaurant. No we were only entitled to the apartheid of the continental restaurant across the way. It was highly public and embarrassing. We upgraded by paying a bit extra each. The front staff remained calm ( we weren't ) apologetic and helpful and it appeared that this was not the first time clientele and staff had experienced misunderstandings with internet bookings. The meal ? Not a patch on the previous occasion. Very expensive, with a limited menu. The smoked fish was delicious, but one plate had to be returned because the portion was miniscule. The croissants were hard and cold; the continental meat choices were limited to a few slices of indifferent salami and prosciutto; the cheese was in tiny slices and very, very ordinary. To reflect what others have said in recent reviews: disappointing for a top hotel in Manchester. I do hope the management will rethink this guest apartheid and sad change in breakfast quality. There appear to be some issues which need to be sorted out pretty quickly by the management. We will definitely stay again in this elegant, friendly hotel - but will take breakfast in the nearby Starbucks/ Costa cafés next time. If you read recent reviews quite a few people seem to be making complaints about the Midland breakfast ! Four stars because overall it is a very good hotel.
- Official Description (provided by the hotel):
- The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more less
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- Also Known As:
- The Midland Hotel Manchester
- Midland Hotel Manchester
- Midland Manchester
- Hotel Manchester Midland