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“Modern style and old time elegance”
Review of The Midland

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The Midland
Ranked #14 of 117 Hotels in Manchester
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Modern style and old time elegance”
Reviewed March 12, 2014 via mobile

I took a master suite at this hotel because it had a separate lounge with a dining table and sofa area. I needed a space to conduct several business meeting with delegates at a convention next to the hotel. I needed the room to be ready for use early and to be kept until late check out the following day. Bernadette Cappe the Front of House Manager went far beyond her duty to fix this arrangement for me! She even called me on her own time to confirm arrangements. The hotel suite is stunning. The rooms lounge was a perfect place for high level business meeting. The room service was timely and the food very good. The waiters and waitresses were all very prompt and gracious. In particular I would like to mention Colin Prescott who brought my breakfast. He was not only charming but he gave me a history of the hotel including its famous guests from HRM The Queen. Princess Diana. Pavarotti and Frank Sinatra to name a few. I'm not surprised this is a great hotel for business or pleasure

Stayed March 2014, traveled on business
Helpful?
1 Thank Whitelionlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 13, 2014
Dear Whitelionlady,

Thank you for taking the time to write a review of your stay at The Midland. I'm pleased to read how well one of our Master Suites suited your business needs during your stay.

I will pass your kind compliments onto Colin and Bernadetta and hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (818)
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English first
Salford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2014

Stayed for 3 nights in February, staff are very friendly and genuinely helpful, we had a king deluxe room; which was spotlessly clean, warm and quiet; food was excellent. I would certainly stay here again if in Manchester and recommend the hotel to all.

  • Stayed February 2014, traveled as a couple
    • Service
Helpful?
1 Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 12, 2014
Dear Christine J,

Thank you for taking the time to write a review of your stay at The Midland. I'm pleased to read how friendly you found the hotel team and that your room was spotless.

I will pass your compliments onto the relevant departments and hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 10, 2014

This is a hotel that has been updated, refurbished and retains service of the professional and old fashioned style. We stayed there as a family for 3 nights. The beds were big and comfortable. The rooms were well equipped. Service was excellent.
If you want your family to have rooms close to each other, then request this. We forgot to and were spread around the hotel. However the disabled room that my father-in-law received was outstanding - everything had been thought of. His only problem was working the digital air-con pad.
Parking was not easy if although if you arrived back late at night you could park on the street and feed the meter in the morning.
We would definitely stay here again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank provi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 12, 2014
Dear provi,

Thank you for taking the time to write a review of your stay at The Midland. Your kind comments are much appreciated. It's fantastic to read that you found the service at the hotel excellent and the facilities in your father-in-law's accessible room made his stay much easier.

I hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2014

Arrived 10am for a wine tasting course. Left luggage with a courteous and professional Concierge prior to check-in. The room located on 5th floor was clean and comfortable. The bathroom was clean but had unhealthy black mould around the bath/shower; not something to be expected from a 4 star hotel. We didn't eat in the hotel but had drinks later in the evening. The waiting staff weren't as attentive as they could have been, in view of the fact that at one point the staff out numbered the customers two to one. They looked bored, congregated at the till and chatted loudly missing obvious empty glasses. Overall an average stay at an expensive hotel.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacktenforty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 11, 2014
Dear jacktenforty,

Thank you for your feedback following your recent visit to The Midland. I'm sorry that your experience did not live up to your expectations and ask if you would be able to contact me directly on 0161 932 4127 or at tsmith@qhotels.co.uk to discuss your experience further.

I hope to hear from you soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level Contributor
6 reviews
Reviewed March 9, 2014 via mobile

Stayed at hotel for a conference with work for 2 nights
Fabulous hotel, huge and glamorous
Big comfy beds and very spacious room
Gala dinner on night 2, serving 300 people and service was brill, food delic!
We particularly enjoyed the table service in the bar.

Stayed March 2014, traveled on business
Helpful?
Thank shoesbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 10, 2014
Dear shoesbabe,

Thank you for taking the time to write a review of your stay at The Midland. I'm pleased that you enjoyed your visit to the hotel for a conference.

I will pass your compliments regarding the service at your gala dinner onto our Conference & Banqueting team, as well as your kind comments regarding the food during the event onto our kitchen team.

I hope to welcome you back to the hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswestry, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2014

I arrived early in Manchester (my friend was meeting me later in the day) - I went to the hotel with the expectation of not being able o book in until 3.00. However, Bernadette, on reception was very helpful and allowed me to book in and go up to the room 'to make a cup of tea'. My friend arrived in the afternoon - we had a very nice room that was just what I expected. We went out to see a show which we thoroughly enjoyed. In the morning we were looking forward to breakfast - a real treat when you stay in a hotel - however, we were booked in for a continental breakfast - I had booked the room through Travel Republic and was confident that I had booked a full english. After a bit of argy bargy with the restaurant staff and reception the duty manager allowed us to have a full english without having to pay the extra and explained that it must have been a problem with the booking agent. She was very nice and resolved the problem quickly and efficiently. We went in for our long awaiting breakfast in a lovely restaurant - I went to get cornflakes but there was no sugar - only sugar lumps. By the time the waitress came back (with sweetener - it was all she could find!) the cornflakes were soggy so I had to go for more. During this time my friend was waiting for butter for the toast - she asked on three occasions - it arrived on the third request. This is not the type of service expected from a hotel of this rating. However, the breakfast was very good!

Room Tip: Room 427 looked 'inward' over the roof off the hotel so no view.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmo6949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 10, 2014
Dear cmo6949,

Thank you for taking the time to write a review of your stay at The Midland. It's fantastic to read that we were able to accommodate your early arrival meaning you could get settled into your room quickly.

I'm sorry that you were disappointed with your breakfast experience, I will pass your constructive comments onto our breakfast team so that they can make improvements where possible.

I hope to welcome you back to the again hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 7, 2014

Stayed for 3 nights in February, staff are very friendly and genuinely helpful, we had a king deluxe room; which was spotlessly clean, warm and quiet; food was excellent. I would certainly stay here again if in Manchester and recommend the hotel to all.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DUNFERMLINEVAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Guest Relations Manager at The Midland, responded to this review, March 10, 2014
Dear DUNFERMLINEVAL,

Thank you for taking the time to write a review of your stay at The Midland. Your compliments regarding the service and standards of cleanliness you experienced during your visit are very much appreciated and will be passed onto the rest of the team here.

I hope to welcome you back to the again hotel soon.

Kind regards,

Thomas Smith
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Midland

Property: The Midland
Address: 16 Peter St | Use M2 4NQ for SatNavs, Manchester M60 2DS, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Manchester
#8 Business Hotel in Manchester
#11 Luxury Hotel in Manchester
#12 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland

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