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“Consistently Good”
Review of The Midland

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The Midland
Ranked #14 of 116 Hotels in Manchester
Certificate of Excellence
Loughborough, United Kingdom
Level Contributor
620 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 335 helpful votes
“Consistently Good”
Reviewed April 26, 2011

As a regular traveller on both business and pleasure I would rate this as one of my favourite hotels in the UK. Full of character with rooms of many shapes and sizes and a fabulous history to match (Mr Rolls met Mr Royce here !!). Best of all ythe collages hanging in the corridors that give a social history of the hotel based around old letters found during a refurbishment.

The service has always been excellent from check in to check out, and the overall quality of staff is very pleasing. Large comfortable beds, good clean shower/bathroom, and an excellent reception area with bars/restaurants mean that the hotel has a unique feel and different from the normal chain type hotel. Food is always tasty with a good hearty breakfast to start the day.

Location is very good, just a short walk from the main shopping area, numerous bars/restaurants and Chinatown. At the same time I've always had a very quit nights sleep.

Would definitely recommend !!

  • Stayed April 2011, traveled on business
    • Value
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Helpful?
1 Thank MalcH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 27, 2011
Dear Reviewer,

Thank you for your kind words and comments as to where you rate us as one of the best hotels in the UK. I was glad that you highlighted the efforts of the team and the standard of our food and restaurants especially breakfast as it is one of the key components alongside attentive staff who deliver their part of the customer journey to the highest standard possible that mark The Midland out for consistently positive praise.

We look forward to your return.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (826)
Date | Rating
  • Chinese (Simplified) first
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English first
Glasgow, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 26, 2011

Just got back from a lovely two night stay at the Midland hotel. From check in to check out the service you receive at this hotel is second to none. I would particularly like to thank Fabiola who is a lovely lady and went out of her way to ensure my boyfriend could watch the football on Sunday afternoon – which was a big deal to him!

I would definitely stay again and recommend to friends.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma853536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 26, 2011
Dear Reviewer,

Thanks so much for your kind review it is appreciated especially for highlighting the positive impact Fabiola made to ensure your boyfriend was made to feel welcome by enjoying the football.

We look forward to your return.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
1 review
Reviewed April 26, 2011

My father and I travelled down to Manchester for United's game against Everton. The night before we stayed at The Midland in Peter Street. Staff were very friendly, the hotel was well appointed, central, clean, full of old world character, with modern fully loaded bedrooms that were a little stuffy due to all the windows being nailed shut, there was Air con but it was not very effective. Paid £8.50 for a single G&T in the bar which was a bit of a shock, however, all in all an enjoyable stay in a very comfortable hotel in a great location. ps: great breakfast!

Room Tip: Location:- opposite Manchester Library.
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Grant23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 27, 2011
Dear Reviewer,

Thank you for taking the time to review us and for your kind words. If I can just clarify that the drink that you had was actually a double so could be seen as a bargain as we do believe that we are extremely competitive as against drinks pricing in the City. Our bedroom windows are closed (not nailed I might add as our Maintenance team are more sophisticated than that) as a straightforward safety precaution due to the listed status of the hotel in acknowledgement of the fact that every one of our rooms is fully furnished with air conditioning. We do constantly review our guests comfort and safety and I thank you for allowing me the opportunity to highlight what we do and why. Which is always in the pursuit of guests comfort and wellbeing.

Please let me know when next time you are visiting us as I'd be delighted to take you through our procedures personally.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grangemouth, United Kingdom
1 review
Reviewed April 25, 2011

Fabulous, had such a great 3 night stay at the Midland. This hotel was central, full of character, great service and food, we can be rather fussy however we can't fault any aspect of this hotel whatsover. Definately be back! The only thing to be ware of is that if you come by car you will have to find parking which may be costly if you are there for a few nights.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baressensuals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 26, 2011
Dear Reviewer,

Thank you for taking the time to review us and for your kind comments it is appreciated especially given that you were here for a few days and from what you tell us it seems that the consistency that we drive towards was definately happening.

Let me know next time in advance of your next stay so I can make arrangemeents for you that will I'm sure ensure that we continue to do a great job of hospitality for you in what is as you described a great hotel with great staff.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 25, 2011

The Midland was always my favourite Manchester Hotel to stay at when having a relaxing shopping, Theatre or Leisure break. The rooms are begining to look tired. There was lipstick on the cup in the room. The breakfast which was delivered to our room was not the one we asked for, the food was cold and the orange juice warm.....Breakfast the next day in the dining room wasn't much better. The Reception area did not look as grand, no large floral display as there used to be...big posters advertising some Q HOTEL CLUB...very tacky looking. The only bonus is the Location. It appears to have let it's standards slip dramatically since I was last there 3 years ago. Big dissapointment.....

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1967Rainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 26, 2011
Dear Reviewer,

Thank you for your comments I can assure you that we take them on board. I have to say though that it was a bit of a suprise to read your views as they appear out of kilter with others recieved over the past few years which generally highlight that we continue to improve and impress as our our ongoing ambition is always to deliver the very best we can.

Yes we have probably the best location in Manchester for a City Centre hotel but we want also to exceed the expectations of every guest so your review in amongst some really encouraging ones is a timely reminder that we must match our standard in every area, every day.

Thanks again for taking the time to feedback to us and if ever you're thinking about staying again I'd be delighted to know so that I can personally ensure your complete satisfaction.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salford
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2011

once again i would like to thank the staff at the midland hotel for the great service that we received on our recent visit. We "popped in" for a drink while shopping in Manchester and received a warm welcolm from the mangeress and the staff in the lounge area.

the food & service was excellent

Stayed April 2011, traveled as a couple
Helpful?
Thank toonarmysalford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2011

I am a member of staff within this group of hotels and I look forward to coming here every time. I have now stayed here 3 times and it has never disappointed me. I came here with 7 of my friends to celebrate my birthday and as always it was lovely. Massive room, quick check in/check out and fantastic breakfast. Special mention goes to Debbie Wong who was patient when we all wanted to pay on arrival. All of our rooms were allocated near each other which helped when we getting ready to hit the town!
When we came back in the early hours your security guys made us feel very safe and secure. Cant wait to come back here!

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikki066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, April 19, 2011
Dear Reviewer,

Thanks for your kind words and review particularly for highlighting the staff that really made a difference for you.

Thanks

Paul Bayliss MBE
Resident Manager
The Midland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Midland

Property: The Midland
Address: 16 Peter St | Use M2 4NQ for SatNavs, Manchester M60 2DS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Manchester
#8 Business Hotel in Manchester
#11 Luxury Hotel in Manchester
#12 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland

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