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“Comfortable stay again but let down by Airport pickup”

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Clayton Hotel Manchester Airport
Ranked #48 of 117 Hotels in Manchester
sheffield
Level 6 Contributor
258 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
“Comfortable stay again but let down by Airport pickup”
Reviewed December 10, 2010

This is our second stay here and we chose it as last time it was just the ticket pre flight. Once again the check in was efficient and friendly. Problem with TV in room and the hotel changed our room within minutes for the one next door.
We ate in the hotel restaurant and it was okay but nothing fantastic.
Our airport transport out was timely and efficient and got us to the airport in plenty of time. However coming back was a different story, we called the hotel as arranged and was told to wait at the appropriate bus stop. It was the early hours of the morning and very cold after tropical temperatures in Thailand. We waited nearly half an hour then rung again to be told he should have already been there, after another 10 mins he arrived full of apology. When we got to the hotel to pick up car there were loads of people waiting in the doorway for the bus to the airport and they didnt look very pleased.
We wouid stay again as it is reasonable and hotel is very comfortable but next time we wont leave the warmth of the airport for 10 or 15 mins.

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManchesterAlly, General Manager at Clayton Hotel Manchester Airport, responded to this review, March 4, 2011
Thank you for taking the time to post your review on Tripadvisor, I was pleased to see that you would stay with us again however I am sorry that the courtesy service left you waiting for such a long period, your comments have been passed to the Transport Manager for review, as it is through feedback such as this that we can improve the services that we offer and I look forward to welcoming you back in the near future.
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Sheffield
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2010

Stayed in this hotel for one night on more than one occasion prior to flying, car left there for parking. Can not fault the rooms or services provided.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank yorkshiregirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level 5 Contributor
72 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 5, 2010

The hotel is a short walk from the terminals, just follow the road, cross the round about and you'll see it. There is a shuttle service too, but it's not worth waiting for, as the drive takes 2 min. only. Hotel is rather basic, rooms are fine, but staff is not quite as you'd probably expect. I don't recommend the restaurant at all, food quality and service (especially breakfast) isn't very good at all and rather expensive at 9.50 GBP for a small buffet. Better have a coffee etc. at the airport before you fly.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Vielflieger_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManchesterAlly, General Manager at Clayton Hotel Manchester Airport, responded to this review, March 4, 2011
Thank you for taking the time to post your review on Tripadvisor, I was disappointed to read that you felt our Restaurant and specifically our breakfast were not value for money, our Full Irish breakfast with a continental section is served buffet style so you may partake of as much or as little as you like and it is a popular feature of our hotel. Yes I agree we are very close to the Terminals but I would always recommend that our transport is used as the road network can be hazardous to cross at busy times. Again I thank you for your comments as it is through guest feedback that we constantly measure our performance.
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Scotland
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 5, 2010

I've just returned from a short stay and was impressed with the hotel.

Our first impressions were good, with the driver of the shuttle coach turning up almost immediately and then behaving in a very friendly and helpful way. We didn't catch his name - but he has a slight South African accent - but he's a credit to the hotel.

The room was spacious with two double beds and all the bits were there that you'd want.

Service in the bar was efficient and friendly. and reception staff were on the ball.

It is possible for a delay at checkin to happen if two bus loads turn up at the same time but even then there were four reception staff working and the delay wasn't too long.

Bewleys Hotel is always going to be a short stay type place in a less than beautiful environment but is fulfills its purpose well.

  • Stayed December 2010, traveled with family
    • Value
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Helpful?
Thank FaitherFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Level 6 Contributor
213 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed December 5, 2010

Having stayed at many UK airport hotels over the years ranging from definately budget type to the 'top of the range' Bewleys is undoubtably the best.
Reception , house keeping, restaurant and bar staff all provide a superb standard of service. The bedrooms are extremely comfortable and well maintained.
The restaurant is well set out and the menu is well priced with good quality food.
Dietary needs are the best catered for in any Uk hotel that I have found - menu specifies which dishes are gluten free etc
The hotel provides free courtesy transfers to and from the airport and train station.
More often than not when booking at Bewleys you are able to get some special deals - it is better booking direct on their own website to take advantage of the full range of packages available. We were able to book a room only for £59 as this is all we needed on our way out on holiday but coming back we got a brilliant deal for the room, breakfast and dinner for £100 ( 2 people). This deal was not available on the other hotel/room finder websites and saved us at least £30 - £40 .
We just wish Bewleys would open up at Gatwick and Heathrow.

  • Stayed November 2010, traveled with family
    • Value
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Helpful?
Thank intipusscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, UK
Level 6 Contributor
643 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 397 helpful votes
Reviewed December 2, 2010

This an average comfortable airport hotel. It is located near the long stay 1/3 carpark and the shuttle buses work well. It is neither as comforartable nor conveniently located as the Radisson but it is half the price.
I had a meal at the restaurant and this was OK but nothing special - from the time I walked into the restaurant to the time I finished my 2 course meal from the main menu was under 30min.This is OK but at £25 you expect higher quality than rapidity.
Overall this is good value for money and I would gladly stay here again if I have to catch an early morning flight.

  • Stayed November 2010, traveled on business
    • Value
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Helpful?
Thank md1mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManchesterAlly, General Manager at Clayton Hotel Manchester Airport, responded to this review, March 4, 2011
Thankyou for taking the time to post your review on Tripadvisor, feedback is essential in helping us improve the services and standards that we offer, I am delighted to read that after reviewing the other Hotels available you, you would continue to select Bewleys Hotel Manchester Airport for the value and quality of the product that we offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 1, 2010

We have stayed overnight at Bewleys on several occasions both on outward and return journeys and found it a totally stress free experience from collection on arrival at the airport to conveyance to the terminal prior to departure. Irrespective of the unsocial hours the minibus is available.The hotel,3 or 4 minutes from the pick-up points,has a most welcoming and homely atmosphere both at reception and in the spacious bars where good food is available at reasonable prices. The bedrooms are well equipped,spotlessly clean and our experience has been noise -free sleep in comfortable beds.For real value for money this hotel compares very favourably with those we have used throughout the world and we will continue to use it when flying from Manchester. Travellers would benefit from additional Bewleys throughout the U.K.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonandcris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clayton Hotel Manchester Airport

Property: Clayton Hotel Manchester Airport
Address: Outwood Lane | Manchester Airport, Manchester M90 4HL, England (Formerly Bewleys Hotel Manchester Airport)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Manchester
#35 Romantic Hotel in Manchester
#36 Family Hotel in Manchester
#36 Business Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clayton Hotel Manchester Airport 4*
Number of rooms: 365
Official Description (provided by the hotel):
Clayton Hotel Manchester Airport (formerly Bewleys Hotel) is located just minutes from terminals one and three of Manchester Airport. A complimentary shuttle service to both the airport and train stations is also provided for added convenience. Quality and value in warm friendly surroundings is what this stylish hotel is all about. ... more   less 
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Also Known As:
Bewleys Hotel Manchester
Airport Bewleys Hotel Manchester

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