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“great customer service” 5 of 5 bubbles
Review of Premier Inn Manchester Airport (M56/J6) Runger Lane North

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Premier Inn Manchester Airport (M56/J6) Runger Lane North
Ranked #22 of 115 Hotels in Manchester
Certificate of Excellence
Preston, United Kingdom
2 reviews
“great customer service”
5 of 5 bubbles Reviewed April 28, 2013

we stayed at this hotel prior to departure on holiday. Comfortable bedrooms, very helpful staff and very effective general facilities. Very good value for money from a "budget hotel". My main comment, however, is about customer services. We mistakenly made our booking - online - 3 times and expected not to get any sympathy from customer services. What a surprise to receive a sympathetic response and an immediate, no argument, refund for our extra bookings. Many other companies could learn a lesson from this excellent response and service. We will certainly pass on this to our friends and use premier Inn in future.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, May 6, 2013
I would like to thank you for your feedback and I am delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you again in the future. Kind Regards Anne Marie Heys Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
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English first
West Byfleet, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 25, 2013 via mobile

I've stayed in a few hotels for work and this premier inn seems to be one of the most thought through.

Under the covers it is a budget hotel with a lot of thought put in. The restaurant was quite nice and stocked a menu that would satisfy you for one or two nights but wasn't anything remotely special but also didn't charge you like it was.

The room was clean and reasonably furnished. Again nothing special but exactly what you need with a feel of some luxury.

The wifi is fairly expensive and fairly slow but is available from the room directly which is good.

In the lobby there is a full Costa coffee which is great if you are there on work.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ACrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, May 6, 2013
I must express how much we appreciate you taking the time to give us feedback on your most recent stay. I am pleased to hear you enjoyed your time at our hotel and I will pass onto the team the great feedback you have given us. Kind Regards Anne Marie Heys Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

My husband and I stayed here on 9 April I was flying early morning on 10. The room was warm and the bed extremely comfortable slept like a log. We had a meal in the bar and enjoyed it very much it started off the holiday well

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Puddicat2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, May 6, 2013
Here at the Premier Inn Manchester Airport Runger Lane North we take great pride in ensuring each and every guest has an enjoyable experience. I would like to thank you for taking the time to comment on your stay with us. I will pass on your kind words to the team and look forward to welcoming you again. Kind Regards Anne Marie Heys Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hull
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 23, 2013

stayed here last year was very suprised as we only paid £37 for the night so will use all the time got there at 23.00 bar was closed that was the only grip i had told them in the morning and they refunded me for the room which i didnt expect

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HullKevandjayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, May 6, 2013
I would like to thank you for taking the time to comment on your recent stay. We appreciate all feedback from our guests and I will most certainly pass on your comments to the team. We look forward to seeing you again soon. Kind Regards Anne Marie Heys Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
134 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Have stayed here several times now after trawling round various B&B's and the bigger hotels at the airport prior to or returning from holiday, and this is probably the best available for a resonable price. With a Premier Inn the quality is standard throughout and they do guarantee a good nights sleep. Beds are generally comfy and extra pillows are avilable if needed. Althouth the rooms are well soundproofed noise from other guests can be an issue as can over eager cleaning staff with vacuum early in the morning. Car parking is supposed to be available but sometimes the car park is being used by others and so no spaces - Premier Inn need to keep better control of this.
Food in the restaurant is generally Ok and freshly cooked, eggs can be cooked to order.
Easy to get to from the motorway and from the airport

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Heliobiscus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, May 6, 2013
I must express how much we appreciate you taking the time to give us feedback on your most recent stay. I am pleased to hear you enjoyed your time at our hotel. I will pass onto the team the great feedback you have given us. Kind Regards Anne Marie Heys Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed April 21, 2013

Location: near the airport and its parkings including jet parks 1&2
check in: efficient and fast (although self check in machines don't always recognise your booking)
Rooms: we stayed in premier inn hotels for numerous times, the reason behind that is the good quality beds they have, very comfy, also good size room.An extra peace of mind is the Good night guarantee although didn't need to use it during all our stays with the series before
Breakfast: this time we didn't used this option as our flight was early in the morning but usually it is good value for money
Parking: this is why I scored 4 stars rather than 5, tried to book the room directly rom the hotel, been told that parking cost 5 pounds for a night but If I go to Holiday extras(to book the room and airport parking) no need to pay for the parking at the hotel, when reached there it was different story, it turns out the the price for overnight parking been reduced to 2.5 pounds, I know that it is only 2.5 pounds but I really get annoyed when you have been told something and it turns out to be something else
In general: definitely recommend this hotel, in fact I will book a room for our next holiday soon

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luv to travel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, April 22, 2013
I must express how much we appreciate you taking the time to give us feedback on your most recent stay. I am pleased to hear you enjoyed your time at our hotel and I will pass onto the team the great feedback you have given us. Kind Regards Anne Marie Heys Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

Stayed here for one night prior to flying the following morning. Easy to find, and plenty of parking spaces - £5 to park overnight. Easy check in, very comfortable room, air con, bathroom with shower and bath, very clean, and comfortable bed and pillows. Meal in the restaurant in the evening - plenty of choice/meal deals. Food was nice, although service a little slow and it wasn't that busy. We didn't eat breakfast the following morning. Very pleasant gentleman at check out, who did enquire if we had a lift organised to the airport. All in all, a very comfortable stay, would recommend, and certainly would book again. Tip - search internet for the best price, our rooms were £25 each.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank littlesheDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie H, Manager at Premier Inn Manchester Airport (M56/J6) Runger Lane North, responded to this review, April 22, 2013
I would like to thank you for taking the time to comment on your recent stay. We appreciate all feedback from our guests and I will most certainly pass on your comments to the team. We look forward to seeing you again soon. Kind Regards Anne Marie Heys Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester Airport (M56/J6) Runger Lane North

Property: Premier Inn Manchester Airport (M56/J6) Runger Lane North
Address: Runger Lane | Wilmslow Road, Manchester M90 5DL, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Restaurant Shuttle Bus service
Hotel Style:
#2 Best Value Hotel in Manchester
#13 Family Hotel in Manchester
#18 Romantic Hotel in Manchester
#26 Business Hotel in Manchester
Price Range (Based on Average Rates): $
Number of rooms: 166
Official Description (provided by the hotel):
Get great top-floor views of the runway or head around the corner to the Runway Visitor Park ... more   less 
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Also Known As:
Premier Inn Manchester Airport (Ft) Hotel Manchester

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