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“Food ok, service poor”
Review of Giraffe - Spinningfields - CLOSED

Giraffe - Spinningfields
Price range: $7 - $24
Cuisines: International
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Description: Freshly cooked food for everyone served to the sound of great music - guaranteed to make you feel good!
Reviewed January 1, 2013 via mobile

We called for late lunch with 3 adults and one child. The manager came over to show us to our table but just mumbled under his breath "any table over there". We gave him the benefit of our doubt that he was having a bad day and we sat down.
A nice young female waitress took our orders and was very pleasant and our food soon arrived( even though my sons hot dog came 5 mins later).
As the place filled up we noticed the only one rushed off her feet was the young waitress as no other staff were present except the manager who just seemed to be putting a few napkins out and mumbling to customers. We finished our meals and decided to have deserts.
However to our disgust we were still sat there 30 minutes later with our dirty meal plates in front of us. We caught the eye of the manager on numerous occasions but it must have been below him to move dirty plates or take desert orders!
In the end I got up and asked for the bill which was pricey for what we had. We left the cash on the table and didn't leave a tip as the service was terrible. As we all left the restaurant the manager was stood by the exit door. As we passed him he never even acknowledged us or said thankyou. Unbelievably rude and bad mannered man.

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Thank Emjenja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (127)
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110 - 114 of 127 reviews

Reviewed December 31, 2012

We visited Giraffe as a family for lunch. The food and drinks were good, tasty and freshly cooked using quality ingredients. Nothing flashy or outstanding just good honest tasty food.

The range of beers on offer (all bottled I think) were good, and well worth trying.

The only slight negative is that it took a few attempts to attract the attention of the waiting staff for food, drinks, menus and deserts; it felt as if they were perhaps a tad understaffed? However the service was friendly and helpful when we attracted their attention.

I felt the restaurant was slightly on the pricey side at £77 for 2 adults and 3 children (1 course for adults, 2 for the children) including drinks. The bill was fairly high as 10% service had been added on (£7); I would have preferred not have service added on automatically to the bill.

I would consider returning but the 10% automatic service charge might put me off.

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Thank TarquiniusUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

We booked a few days in advance for a table of 15. It was our Christmas brunch prior to our Christmas party so we needed to ensure stomachs were substantially lined ready for some serious drinking later. Joao who Im guessing manages the place was extremely helpful. We pre-ordered due to the numbers and although we were eating around 11:45am there was no restriction to either breakfast / brunch or lunch menu, whatever we wanted was no problem for the kitchen. Joao also very kindly sorted us out with some nice side orders FOC. Even though we had booked for 11.30 by the time everyone arrived it was after 12 o'clock when we wanted serving and there was no issue with the service. The restaurant by this time was getting busy and there were only 2 maybe 3 max waiting table / bar including the manager Joao! Food was severed quickly and nice an hot. Food was good and the quality of the bacon was excellent! Eggs again beautiful orange yokes and cooked to perfection, well done the kitchen.
Yes you could say it was only brunch / breakfast but it was a BLOODY GOOD brunch at that!
This is the second year running we've had Christmas brunch here and Im sure it will be third time a charm next year. Im not a massive fan of franchise restaurant chains but Giraffe served us very well indeed. Well done and thankyou :-)

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Thank davidmlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012 via mobile

Went here with a group of friends and had a great time.

The good was good, fast and very friendly service.

No negatives to say, it's just good pub style food at reasonable value

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Thank Barneyrubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

went for lunch with my daughter, I had a steak baguette with chips and my daughter had butternut squash rissotto, I have to say both meals were delicious. We were served quickly by a very friendly young lady and the modern surroundings added to a very pleasant hour. The only downside is the price aliitle pricey for lunch just short of £30 (we also ordered a coke and a coffee) but the food really was lovely so was happy to pay.

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Thank judeeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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