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Crowne Plaza Manchester City Centre
Ranked #16 of 116 Hotels in Manchester
Certificate of Excellence
London
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Difficult to say.....”
Reviewed June 6, 2014 via mobile

Have stayed in a lot of hotels around the world and here in the UK. The location is good, not far from stations and shops. The food is very good, the hotel very nice, staff exceptional.

At first I thought I'd write a poor review as I didn't think it was one of the nicest CP hotels I've stayed in add I thought it was a CP wannabe with the rooms being small for a CP, however I feel that's just me being very fussy.

Would recommend, very nice hotel! Well run too, well done to the hotel team!

Stayed June 2014, traveled on business
Helpful?
Thank hotelinspector33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 9, 2014
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback as it helps us to maintain our standards. I am pleased to hear that you enjoyed your stay and look forward to welcoming you back to the Crowne Plaza Manchester City Centre in the future.
Kind Regards
Bob Fairweather.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (440)
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Chester
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 5, 2014

Booked for a family weekend with wife and kids. Everything about the standard of accommodation and hospitality was top class. Even daft stuff like "we're having a room picnic - can you help" resulted in us being given everything from ice bucket to crockery. The fit-out is really modern and stylish, without being given the Malmaison "brothel" treatment. Everything feels new and clean. The beds are big and comfortable. Breakfast was phenomenal value, with kids eating free from the buffet, while wide and I enjoyed eggs benedict from the a la carte for about £6 each. The bathroom was pokey for 4, but not a drama. The location was perfect for re-visiting old haunts in the Northern Quarter, Harvey Nich's and the like. And the price was not far north of Travelodge rates. What's not to like?

Room Tip: It costs very little to upgrade to a Club Room at weekends
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 6, 2014
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback as it helps us to maintain our standards. I am pleased to hear that you enjoyed your stay and look forward to welcoming you back to the Crowne Plaza Manchester City Centre in the future.

Kind Regards
Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
1 review
Reviewed June 4, 2014

We have stayed at the Crowne plaza multiple times and have had no problems but our last stay at the beginning of march, we encountered several issues, firstly we requested a cot in our room for our daughter and dispite phoning twice more prior to arrival, there was no cot in the room and it was 9pm before we recieved one and our daughter was only 6 months old. The room smelt of smoke which we have never had before, plus several other minor issues. The next morning we spoke with the manager (an Italian gentleman) who was exceptional. An apology was what we was after and we certainly got that plus he deducted the cost of the club lounge from our stay, which we was more than happy with but credit to the hotel, he asked if we would stay again, which we said we would because everyone is entilied a "blip" so he said he would offer a complimentary upgrade on our next stay. We was given a card to ring and I phoned guest relations today (4th june) and spoke with Katie, who was very helpful and gave me the information I required. The manager had made a noted on our previous booking and i had no issues booking and complimentary upgrade completed.

We visit the Crowne plaza as a family and as a couple and we wouldnt stay anywhere else. The club lounge is a must and fantastic service and attention to customer service in the lounge is lovely. The breakfast is exceptional with certain items made on request to ensure its to your liking. All previous rooms could not be faulted, would definately recommend the twin (2 double beds) for a family stay and room service on our stay in march was brilliant, piping hot and very tasty and a phone call from the kitchen to stay it was on its way was brilliant, so we could wait at the door to ensure our children was not woken.

Hoping our stay on the 16th of june is back to the standard we are used to from the crowne plaza team.

The Barker family

Room Tip: Club rooms and club lounge are fantastic.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 6, 2014
Dear Mrs Barker,

Thank you very much for your review of the hotel. I am sorry to hear that you encountered some problems on your last stay. This is very much regrettable however I am delighted that you have decided to stay at the hotel again where we can demonstrate our usual high standards of service. I am very happy that your encounters with both of our Guest Relations Managers were commendable and I look forward to welcoming you back where a warm welcome will await you.

If you need any further assistance prior to your arrival our Guest Relations Team will be more than happy to help.

Thank you once again for choosing the Crowne Plaza again for your accommodation needs.

Kind Regards
Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 3, 2014 via mobile

We stayed here for 1 night in May. The only negative points were that we went to check in at 2.45pm and were told that the room wasn't ready yet although the booking said check in was from 2pm. However, they took out bags and stored them safely and when we returned after a bit of shopping we were able to check in. Also, there were young girls camped on the hotel steps waiting to see some boy band who were apparently staying there. Whilst I know this is hard for the hotel to control it was rather off putting having to step over young girls huddled in quilts!!

Other than that our stay was great. Lovely clean room, great view (we had an 8th floor club room) extremely comfy bed and use of the club lounge which offered free soft drinks/tea/coffee all day and canapés and free alcoholic drinks from 6-8pm. This was a great added extra to the room and hotel. We will definitely stay again.

Stayed May 2014, traveled as a couple
Helpful?
Thank Ceriwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 6, 2014
At the Crowne Plaza Manchester, we appreciate all of our guests, especially those that take time out of their busy day to write a review about their stay. Reviews from our guests, be they good or bad, help us gauge what we are doing well and what we need to improve on.

Please accept my apologies for the delay in the room being available on your arrival, however I am pleased our team were able to look after your belongings. I am sorry for any inconvenience caused by the public however I am very happy you enjoyed your experience of the hotel.

I hope we have the opportunity to welcome you back again soon.

Kind Regards
Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 1, 2014 via mobile

Room wasn't ready at 2pm but we were given free drinks and snacks and an upgrade. Bar and reception staff great and attentive. Hotel areas and rooms excellently maintained and hotel very close to city centre. Will stay again!

Stayed May 2014, traveled as a couple
Helpful?
Thank Rusty66Cheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 2, 2014
Thank you for taking the time to share your comments following your stay at the hotel. Please accept my apologies for the delay in the room being available on your arrival. I am pleased however our staff were able to look after you during your wait and the rest of your stay. Your comments are important to us as we use feedback like yours to constantly improve on areas that need attention to.

I am pleased you enjoyed the hotel overall and I hope you choose the Crowne Plaza Manchester once again when your travel plans permit.

Kind Regards
Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 1, 2014 via mobile

Having stayed in Crowne Plaza in various locations in the UK and abroad I was less than enthused by the lack lustre welcome and complete absence of porterage. On arrival there was no one to help with luggage - bearing in mind there is no on site parking it is a challenge to unload and move the car to the ever so ropey NCP nearby. Room was fine, if a little noisy. The executive lounge is a bit of an oasis, lovely waiting staff, even if it could do with a serious make over. Breakfast is of the usual standard, although one can source better within a few hundred yards for 1/3 of the price. The gym is really spartan and frankly not of the standard of our little local hotel at home. As a platinum reward holder we were allowed a late check out which was a bonus. Would stay again, but we reckon the service could be improved.

Stayed June 2014, traveled on business
Helpful?
Thank emannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 2, 2014
Thank you for your comments regarding your recent stay with us. We really appreciate you taking the time to make us aware of your experience.

It is our goal to consistently provide superior service and accommodation and your comments are very important to us. I am saddened that you were not able to experience our ordinarily high levels of service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Crowne Plaza Manchester City Centre for your future travel needs.

Kind Regards,
Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
99 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 1, 2014

This was not a cheap hotel,the room was high standard but very small, parking was at the local NCP carpark with a small discount. Staff were very good, its not one I will use again only because there is better value else where.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seadreamrascal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 2, 2014
Thank you for your review of our hotel. We value all guests’ comments and feedback as they help us to constantly improve our service. I am pleased you had a good stay and were able to experience our high levels of service. I am sorry you feel it was not value for money, we do offer great discounted prices for bookings made in advance.

I do appreciate that you have alternative options when it comes to lodging however I do hope that if your travels ever bring you back to Manchester you would consider staying with us again.

Kind regards,

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester City Centre

Property: Crowne Plaza Manchester City Centre
Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Manchester
#9 Family Hotel in Manchester
#9 Business Hotel in Manchester
#12 Luxury Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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