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“Fab room fab location”

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Crowne Plaza Manchester City Centre
Ranked #16 of 118 Hotels in Manchester
Certificate of Excellence
Rugby, United Kingdom
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fab room fab location”
Reviewed December 1, 2013

2 night stay with friends. Fab 2 min walk to arndale...brilliant cafe north next door for breakie lunch booze coffee etc.... Go to spa satori behind hotel for brilliant relaxing facial or massage. Great value. Overall. 100% for our stay Will be back

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback as it helps us to maintain our standards. I am pleased to hear that you enjoyed your stay and enjoy the facilities in and around the hotel. I look forward to welcoming you back to the Crowne Plaza Manchester City Centre in the future.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (444)
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English first
West Midlands, United Kingdom
Level 6 Contributor
241 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed November 30, 2013

I was really, really disappointed with this, my first and last stay at this hotel. I paid £149 for one night, room only - for two guests - via Booking.com. I declined breakfast at nearly £15 per head & internet at £10 per device. Car parking nearby - across a busy road, was nearly £10 for 24 hours. The room was the gloomiest I have ever encountered. A lot of matt black had been used in the decor with a grey and black carpet - which would have been fine if the lighting or natural light was sufficient to cope with this. It wasn't. I had to tip the contents of my handbag out onto the bed twice in order to find something as there was insufficient room light even with every electric light switched on and the bathroom door left open. The bathroom was the biggest disappointment and what made the room, for me, unacceptable at this price. We checked in shortly after 2pm - earliest check in time - and having taken our cases up to the 5th floor, immediately asked if we could change rooms - the receptionist (they vary a lot between unsmiling and no-eye contact, to helpful but not really helping) - said no, there were no other rooms available. I really object to being allocated a disabled room / bathroom - especially as on the Booking.com website you can choose one and presumably if you do not tick this box you would expect, at this price, not to be allocated one). Everything is geared for the disabled which is fantastic if you do fall into this category - and as a senior nurse I am very supportive of every location and venue having good disabled facilities and access - but I am not disabled, so having to lie almost prone on the floor to access the safe, finding the hairdryer cord too short to dry my hair unless I sat down was irritating and the bathroom was just unsafe - with water all over the floor as it is more of a wet room- as soon as the first person has had a shower - so we ended up with all our towels on the floor to walk on. Oh, and not really helpful to supply bath gel instead of shower gel when there is no bath. One request I did make was for a quiet room - but being a disabled room it was right next to the lift shaft, so the drone of lifts going up and down all night as folk made their way back after a good night out was irritating. The pillows were also really uncomfortable. I could go on but risk boring readers. I have not felt so unhappy with a hotel for a long time. TOP TIP try breakfast right next door at Cafe North - good coffee and breakfast menus at a fraction of the price of the Crowne Plaza.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Thank you for your feedback.

I am saddened to read your review and I am very sorry that you did not have a positive visit on this occasion.

We receive a lot of complimentary comments regarding our friendly and helpful team members and I am disappointed to learn that on your visit that you did not experience their service and I sincerely apologise for this.
I am sorry you did not find the room to your liking and I would like to welcome the opportunity to turn this around and discuss your experience in further detail. Please could you kindly contact us at guest.relations@cpmanchester.com.

I can assure you that you have not experienced our ordinarily high standards of service and I do hope that you have a change of heart and that you are able to visit us once again

Kind Regards
Bob Fairweather
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level 6 Contributor
92 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 29, 2013 via mobile

Overall this hotel is nice, however my mum and I are on the seventh floor. Nice view but horrific noise!! I've just been down to ask what is above us in room 727, two double bed room, and it's the Club Lounge... So for the last 3.5 hours we've listened to chairs being dragged across wood flooring and high heels walking across it... If you're on the seventh floor and want an early night (it shuts at 10pm), ask for another floor....

Otherwise it's location is fantastic, food was great and I will stay again! Just not on the seventh floor!!!

Stayed November 2013
Helpful?
Thank louisamaskell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Thank you for all of your very kind comments and constructive feedback which we appreciate. I am sorry you were disturbed by the noise above your bedroom. Any inconvenience is most regrettable. I will ensure our maintenance team is made aware of this and they will look into measures to prevent the noise. I do hope you will revisit us again soon as you mentioned and would like to take this opportunity to give you our guest relations email and they will ensure your next stay is as comfortable as possible.

Please send your details to guest.relations@cpmanchester.com

Thank you once again and I look forward to welcoming you back.
Kind Regards
Bob Fairweather
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
Level 6 Contributor
463 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed November 28, 2013

This is a very good hotel near to one of Manchester's main shopping centres. While the area around is run down and there are too many car parks this hotel is very close and convenient to a shopping centre.
The rooms are spacious clean and airy.
The staff are very good and helpful. I forgot my cufflinks and one of the staff brought a pair of his own in to lend me - service over and above.
The bar and restaurant are good if a little functional. The food is good and good value.
It is good value and if you need to be in this area of Manchester the place to stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobStamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Thank you for sharing your recent experience of the hotel. I am delighted you enjoyed your stay and I am most pleased that our staff went above and beyond and offered to lend their own cufflinks to you. Your kind comments will be shared with the team.

I hope we can welcome you back again very soon.
Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holbeach, England, United Kingdom
Level 5 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 28, 2013 via mobile

Stayed here on various occasions for work and is a professional but friendly place where every need is catered for and the staff are extremely friendly and helpful. The city centre is at your doorstep so easily accessible for someone even like me who can't walk too much. And when I was there near Christmas they sent me a lovely Christmas card!

Stayed December 2012, traveled on business
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Dear Lisa

Thank you very for sharing your comments, I am delighted you have continued to stay with us and hope you continue to do so whether its for work or leisure. Your kind comments have been shared with the team and we hope you can stay this Christmas as well, please can you make contact to guest.relations@cpmanchester.com if you are planning on visiting us again soon.

Thank you once again and Merry Christmas!
Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
158 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 27, 2013

New hotel near the hear of Manchester where I spent one night for business. Hotel is clean, modern/trendy styled but does not give a warm feeling overall. The bedroom has got it, bed is truly good and one of the best I spent a night on this year. The breakfast for this level of hotel was not impressive at all, I had superior first of the day meals in lesser rated properties. Not much of a choice and truly standard. Considering hotel pricing it would deserve a step to impress me. Furthermore, but I am truly anti, I did not like the Starbucks onsite for getting your coffee.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasperHofman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, December 4, 2013
Thank you very much for taking the time to complete your comments on www.tripadvisor.com; it really helps us to maintain our standards and focus on areas that we need to improve. I was saddened to read your comments about the ambiance and I am sorry the breakfast experience did not meet up to your standards. Please rest assure your comments are important to us and I have shared them with the management team to discuss and use to improve the guest experience. Thank you for your kind comments regarding the bedrooms and I am glad you enjoyed the comfort of our beds.

Thank you once again and I do appreciate that you have alternative preferences within the city, however I do hope that we can welcome you back to the hotel when you next visit the city.
Kind Regards,
Bob Fairweather
General Manager – Crowne Plaza Manchester City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 5 Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 26, 2013

Stayed for 1 night to visit Christmas market. Easy to find with a great central location, booking in was so easy and staff so helpfull. Are room on the first floor was spotless,modern and very comfortable. Good size bath separate shower, great toiletries and large fluffy towels. The bed was the best I have ever slept in, full size mirrors, nice tea tray. Comfortable chair and stool a bonus. The dining room bright airy and very clean, attentive friendly staff and a great choice for breakfast. Top quality food and drinks. W e all enjoyed our stay and will be back next year. Well done and a merry Christmas to all at the Crowne Plaza.
John T

Room Tip: Many sites for this hotel found Booking.com at £102 per couple including breakfast a great deal
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOHN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, November 29, 2013
Thank you very much for your lovely review. I am delighted that you enjoyed your experience at the hotel and hope you enjoyed the Xmas markets too. I will ensure your kind comments are shared with the team.
We wish you a very Merry Christmas and Happy New Year too.


We hope to welcome you back soon.
Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester City Centre

Property: Crowne Plaza Manchester City Centre
Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Manchester
#9 Business Hotel in Manchester
#9 Family Hotel in Manchester
#12 Luxury Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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