I have stayed at this hotel numerous times and given it favourable reviews before. But it seems to have gone well off the boil.
Now, the guy who checked me in has checked in thousands of people and I recognised him. But even Platinum Status in Priority Club didn't elixcit a "welcome back".
Next he said "we've upgraded you to a Club Room". Now normally that would be great news. But guess what, Priority Club has trained me that upgrades rarely happen (even as a Platinum Member - so forget their loyalty program it doesn't make any difference the vast majority of the time) so.....I had booked a Club Room.
Whoppee. Upgraded to what I had booked.
Now, stick with me. It can go down hill.
So....I get to my room and there is a distinct hum. It isn't the a/c as it isn't on. I turn the TV off. Still an annoying noise. So I call down.
No "I'm really sorry" or anything like that. Just I'll send up someone with a key for another room. Then when he arrives, I get the third degree. Not, I really apologise, appreciate your business, sorry or anything like that. Just "must be the a/c on the roof". So, avoid room 823.
Here I am in an "upgraded" room, a returning guest, a Platinum Member of the recognition program and that is how I am treated. Go figure.
The room is perfectly ago and as I have mentioned previously a comfortable bed. But, don't bother with a Club Room or trying to being an elite member of the Priority Club Program. It doesn't give you any benefits. Better check out Trivago.co.uk and see what the best deal is (it is unlikely to be on the Crowne Plaza website, despite their "best rate guarantee" - see for yourself!!) and then book that.
As a returning guest, a Platinum Member of Priority Club, with a booked Club Room and this is the service I get what will others get?
- Official Description (provided by the hotel):
- The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more less
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- Also Known As:
- Crowne Plaza Manchester
- Manchester Crowne Plaza