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“Excellent 4* Hotel”

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Crowne Plaza Manchester City Centre
Ranked #16 of 117 Hotels in Manchester
Certificate of Excellence
UK
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent 4* Hotel”
Reviewed June 24, 2011

Plus - Great location, pristine rooms, efficient and friendly staff, very good (but slightly overpriced) restaurant.

Minus - Nothing really. Its just a good 4* hotel, as it should be.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colszy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback as it helps us to maintain our standards. I am pleased to hear that you enjoyed your stay and look forward to welcoming you back to the Crowne Plaza Manchester City Centre in the future.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (439)
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Liverpool
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 24, 2011

Stayed one night on 23rd June 2011 in a junior suite, room 401. We're a couple in our early 30s.

Check in: I cannot really comment as I waited in the car whilst my boyfriend went in to organise the valet parking (£24 overnight) and he also checked in at the same time. I will say that reception area is small, resembles a more upmarket youth hostel reception... all minimal, not much detail and clean lines.

Room: a junior suite. Like the reception this was also unfussy, minimal and 'cold' feeling but I'm sure that's down to personal preference. Walked in to a lounge area with the most uncomfortable two seated white sofa. Who sits in comfort on a severe hard couch? This was opposite a 28" flat screen television wall mounted. TV stations were freeview. Given that the room was £243 Sky would have been appreciated. There was also a glass table with two white leather chairs. The bedroom had a super kingsize bed which was awkwardly placed in the irregular shaped room. So much so that if you slept on the window side then you had to squeeze between the bed and the floor to ceiling window to get in and out. Heaven help you if you were of more generous proportions.
There was also another wall mounted television opposite the bed, same freeview and dame size. To note there is one remote control between the two TVs.
The bed was comfortable if a little soft for my preference. Wevsat on the bed to watch television as that sofa was awful. The pillows were another matter altogether... lumpy sandbags sum them up.
The most annoying thing was that we could hear next door's water works of their bathroom. Could hear their shower, their loo and their sink. On the noise point, we could also hear the out side traffic noise and the building works from the building site right outside. The building works started at 7am - so much for the sleep in. Once again for the room rate I would gave thought there would be sound proofed windows.

Bathroom: lovely. Separate bath tub to the shower enclosure (this however was tiny). Usual sort of bathroom stuff. Unfortunately there was a blood stain on the cord of the magnifying mirror.

Breakfast: 7am to 10am, greasy and basic. Got to the stand to give our room number in and she said we had already eaten... No we hadn't she was obviously mixed up. This was sorted out quickly. She showed us to our table but didn't explain the set up, was clear that it was a buffet however she didn't tell us we could have eggs cooked to order. The buffet fried eggs sat in half a centimetre of oil so I requested poached eggs. I had to hang around the back of the room waiting for someone to come over to ask me what I wanted, all the time my plated breakfast was going cold. Then the eggs turned up 15 minutes after I ordered them and I'd already finished my breakfast then. I think for the room rate you should also have a server bringing out fresh coffee and tea and not have to carry hot beverages without a tray from the back of the dining room to the seating area. Health and safety anyone?

Check out: quick. No-one asked us how our stat was so we were not able to highlight any issues.

For the room rate we would not return, it wasn't worth it. We paid the same for the Midland Hotel and that was worth it.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nelly1880H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
Thank you very much for taking the time to complete your comments on www.tripadvisor.com; it really helps us to maintain our standards and focus on areas that we need to improve. I very much appreciate your candid feedback.

Nevertheless I was concerned to read your comments with regards a recent stay. Your comments do not indicate the style and high levels of service Crowne Plaza Manchester wishes to prevail. I am most keen to personally discuss your feedback in more detail and would be very grateful if you could contact the hotel directly at your own convenience. I look forward to hearing from you and I hope to have the opportunity to welcome you back again very soon.

Kind Regards
Bob Fairweather

guest.relations@cpmanchester.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2011

I mentioned to the hotel that it was my husbands 40th birthday and to our surprise when we arrived we had been upgraded to the Presidentail Suite from the Junior Suite I had originally booked. 'Wow' what an amazing room! The only complaint was the price of the Parking in the adjacent Printworks. It was £15.20 for an overnight stay! Not sure if there are any cheaper car parks near by but we will definalty be going back!

Stayed June 2011, traveled as a couple
Helpful?
Thank WirralRachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
Thank you for sharing your very kind feedback and completing this review.

I am thrilled that you and your husband had a great stay with us and that you were able to appreciate the Presidential Suite.

We hope to welcome you back to the hotel soon.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 22, 2011

Booked the Crown Plaza for myself and my boyfriend for 1 night stay on the 19th June when we went to watch The Kings of Leon in Manchester. Being a travel agent I am very picky and read lots of reviews before choosing a hotel and what an excellent choice I made for us. The hotel is perfectly situated in the heart of Manchester within walking distance to the Printworks, Arndale and MEN arena. Although our concert was at the cricket ground the metro station is located 2 minutes walk from the hotel and after a 15minute journey we arrived at the ground so it was really handy.
We were very lucky to get upgraded to a club executive suite on the top floor with fab views of Manchester through large floor to ceiling windows.
The room was of a good size and absolutely spotless! So clean and smart with everything you need from flat screen TV, hairdryer, iron and board, bath, shower, robes and slippers. As for the bed, well, all I can say is that I did not want to get up the next day, so comfortable and snug, I had one of the best nights sleep I have ever had!
All in all, we were more than impressed with the Crown Plaza, the pleasant and welcoming staff and the cleanliness and comfort of our room and I wouldn't even think to choose any other hotel other than this next time we visit Manchester. Just wonderful :-) x

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cazza30_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 21, 2011

Rooms were spacious,nicely decorated, clean, lovely large bathroom. The hotel is walking distance from the station and walking distance to the centre and electric press, well placed, great location. Check in was excellent, friendly helpful staff, quick and efficient . Breakfast was good very busy on the morning due to a concert but the female staff member seating guests was apologetic continually smiling and put everyone at ease, check out also efficient. Staff went the extra mile with service. Our stay was faultless and would fully recommend it. I will stay here again.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank carrot12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our high standards..I am delighted you enjoyed your stay. We look forward to welcoming you back to the Crowne Plaza Manchester City Centre the next time your travel plans permit.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2011

Spent a night there and really enjoyed the room. The beds are really comfortable, if not a little soft: but just right for me.
Love the decor' and it was really quiet.
the view from the room was of a building site, but never noticed this until i had a look out the window.
The staff were very good and thoughtful so i shall be visiting this hotel again.
Thanks to the staff for a really good experience that i intend to revisit.

Room Tip: No tips, i was in the back on the 6th floor thou
See more room tips
  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank daren007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
We very much appreciate you taking the time to complete your comments on www.tripadvisor.com, It helps us enormously to maintain our high standards..I am delighted you enjoyed your stay. We look forward to welcoming you back to the Crowne Plaza Manchester City Centre the next time your travel plans permit.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, New Jersey
Level Contributor
303 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed June 18, 2011

I stayed here one night at the end of a week-long trip through the UK, and there were a lot of pluses and minuses. Plus -- great bed, large bathroom, nice front-desk staff, reasonable price. Minus -- no parking, tough to find, cramped shower stall, the room was not bright enough. However, on the whole it was fine for the one night I was there, and if you like being in the heart of the city, it was fine. I did not have a chance to check out the bar or restaurant so I have no opinion on those, but I can add that if you are a Priority Club member, there was free internet (cabled, not wireless).

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BenVerona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, June 28, 2011
I would like to thank you for choosing to stay with us on this occasion as I do appreciate that you have alternative preference within the city, however I do hope that we can welcome you back to the hotel when you next visit the city.

Kind Regards
Bob Fairweather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester City Centre

Property: Crowne Plaza Manchester City Centre
Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Manchester
#9 Business Hotel in Manchester
#9 Family Hotel in Manchester
#12 Luxury Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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