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Master double - with integrated wardrobe and private en-suite.
En-suite to master bedroom.
Second bedroom - twin beds.
Master family sized bathroom - with shower over bath.
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Manchester, Greater Manchester, England

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Level 5 Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lovely apartments but very poor communication”
Reviewed April 28, 2017 for a stay in April 2017
person found this review helpful

Had booked 3 apartments in this block from the same agent. We arrived all 15 of us including 6 infants. Previously having booked through TA and Airbnb before the arrangement in the past is that I've phoned the person you have been communicating with by email on arrival. They then either meet you at the address or give you the details of how to gain access to the property over the phone. In this instance there was no communication either by email or by phone, as there was no reply when we phoned. We were stranded! Imagine being stuck in a bustling area of a city with babies who needed feeding with destitute people hovering around you, in 4 vehicles parked in loading only bays!
We eventually managed to get through after a frantic hour or so and was told that a email had been sent the previous day. No such email had been sent. We were asked if we could remember the numbers of the apartments we had rented and luckily I did remember one of the numbers. We were then given a code to the building and one apartment to much relief and eventually received a text with the codes to the other two apartments.
I have no complaints about the apartments themselves; clean, comfortable, nice bedding and towels. I just want to warn others of the problem with access which marred the whole experience.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 12, 2017
Hi there, thank you for your review. Like you said in your review, we operate a self-check in process for our guests which offers so much flexibility as nobody from our end has to be present in order for the apartments to be accessed. A couple of weeks before guests arrive, we put all the information they need to access their apartment in an email. We very rarely receive comments on this process not working well! In fact, most guests comment on how easy it is, and how they appreciated they could check-in at whatever time suited them. We do appreciate that in this instance, the self-check in process did not work well as you did not receive the email we sent out to you. We're very sorry you found your first hour or so of stay a bit chaotic, but like you say this was sorted by texting you your apartment codes as soon as we found out about the issue. We have updated our procedures to make sure this doesn't happen for future guests. Our apartments are a perfect home-from-home in the city as they come complete with everything our guests might need for a few nights away. We'd love to host you again to prove to you how amazing Urbana can make your stay. Kind regards, Team Urbana :-)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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