I don't normally write reviews about coffee shops, but I wanted to write one about Cafe Ritazza in the hope that someone from the company will read it, as have tried to contact them but had no response!
I went to the Piccadilly branch and ordered a Bailey's Latte as a treat for my train journey home.
When I arrived at the Cafe Ritazza there was a heated argument going on between one customer and the barrista about a bottle of wine that was listed on the menu but not in stock/
In the end, the customer decided to leave as she couldn't get the drink she wanted.
The female barrista, who was on her own (during Friday evening rush hour!) then started to cry. She didn't serve me straight away (I was next in line) and instead wailed that she 'couldn't cope anymore' and was wiping back tears.
She then asked me for my order and proceeded to slam items down and I actually felt like I was a real inconvenience for even being there.
She did eventually give me my drink, but there was no thankyou when I gave across my note and certainly no smile.
I felt very sorry for the woman, who was clearly tired, stressed, emotional and could've done with an extra pair of hands-I almost offered myself!
The actual drink itself was fine, but wont be going back to Cafe Ritazza as the staff already seem overworked and miserable.
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