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“Water in the tub? Really???”

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Holiday Inn Doncaster A1(M), Jct. 36
Ranked #10 of 19 Hotels in Doncaster
Chicago, IL
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Water in the tub? Really???”
Reviewed November 24, 2013

We were only there for one night. Check in was fast, simple and without any problems. However, I did ask which door I should park by and was told that the side door was broken and we could not enter through this door so we had to use the main door.

When we went to shower, we noticed that the water was not going down the drain and there was standing water in the tub while we showered. I just can't help to think that the tub was not cleaned when the room was cleaned otherwise the housekeeping staff would have noticed it.

Also, it was hard to control the temperature. I called down to see if the sliding glass door could open and was told it could not. If there was a fire in the room, there was no way out.

Staff was polite and helpful when we were looking for somewhere to eat.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoonUnitFromChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Doncaster, Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, November 25, 2013
Dear MoonUnitfromChicago
Thank you for taking the time to post your feedback following your recent stay at the Holiday Inn, Doncaster. I was very pleased to read that you enjoyed your stay and felt the staff you encoutered were helpful and efficient.
If I can address some of the constructive feedback you have offered, all of which is much appreciated. The side door is a fire exit and can not be entered from the outside. This is not a maintenance issue. We ocassionally let guests in through this door by prior arrangement as it is easier from the accessible parking bays but other than that, the only official entrance into the hotel is via the main door. We do not have any rooms with sliding glass doors. Some of our rooms in the main building have exceptionally large windows which take up the entire wall but they are just windows but I am wondering if that is what you are referring to.
While I do not know which room you stayed in, I will look into the standing water in the tub and thank you for bringing this matter to my attention.
In closing, I do hope we have the pleasure in welcoming you back to The Holiday Inn, Doncaster in the near future.
Kindest Regards

Julie Scott
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • German first
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  • Any
English first
Cambridge, United Kingdom
1 review
Reviewed November 19, 2013

We spent three nights at this hotel in November.
The check-in staff were very friendly and extremely helpful, the room we had was good,comfortable and very clean.
We ate in the hotel restaurant on the first night and had a bar meal the next night, both of which were excellent. The breakfasts were very good with plenty of choice and the Sunday lunch was also very good with plenty to choose from.
The management should be proud of their staff at this hotel, all of them that we met were very friendly and helpful.
We will certainly be returning to this hotel,

Bazznsue

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel D, General Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, November 20, 2013
Dear BarryS,

Thank you ever so much for taking time to post your feedback onto trip advisor , following your recent stay with us. I was truly delighted to read your kind comments made about your overall guest experience and your five star rating. We pride ourselves at the Holiday Inn Doncaster on deliverying high quality food and service to all of our guests and really appreciate you taking time to let us know.

I will make sure your comments are shared with all of my team at the hotel.

We look forward to welcoming you back to the Hotel in the near future

Kind Regards,

Nigel Dibb
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 18, 2013

Stayed in this hotel for two nights in November for our annual pilgrimage. Check-in was good, the room we had requested was the one we were given, upon opening the door immediately struck by a nice fresh smell. Only downside we could find with the room (very minor) was the sealing and grouting around the bath, a bit worn in places and - lazily - quite brown behind the taps where nobody has bothered to rectify it, shower also was also a bit slow - seemed as if a few of the holes in the nozzle were blocked. We ate in the hotel restaurant on one evening and have to say this was the best meal we have had in this particular hotel, well done to those involved. Service was a bit slow, twenty minutes to take our order, but the quality of the food more than made up for the wait! Breakfasts have not changed in all the years we have been visiting, but absolutely no complaints on what was on offer. The reception staff were very helpful in order taxis for us on a couple of occasions. Already booked for next years visit, there are cheaper hotels in Doncaster but always feel relaxed in the Holiday Inn.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hankertonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Doncaster, Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, November 20, 2013
Dear Hankertonboy

Thank you for taking the time to share your feedback following your recent stay at the Holiday Inn, Doncaster A1(M) J36. It is always a pleasure to read such lovely comments and I am delighted that you continue to choose us for your annual visit to this area.

I would also like to take the time to thank you for the constructive feedback regarding the bathroom. We are currently undergoing a basic refreshment program which includes the grouting and sealing in all the bathrooms so it is hoped that you will find this much improved on your next visit.

We very much look forward to seeing you again next year if not sooner

Kindest Regards


Julie Scott
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 15, 2013

We held our wedding here in October 2013 and what can i say apart from...excellent,excellent,excellent !!! i,as groom stayed at the hotel the night before the wedding along with some family and friends and i have to say nothing was to much trouble.All the staff seemed to know it was my wedding and would ask if the nerves had kicked in yet and all were extremely pleasant and helpful.
Annette,the wedding co-ordinator does a fantastic job n again nothing is to much trouble,obviously things change regarding weddings and she just took everything in her stride,so a huge thank you goes to her,also someone else we simply have to mention is Eddy,Master of Ceremonies....this guy is amazing and is so hard working,hes just so good at his job and so basically on the day of the wedding i and my bride didn't have to do anything-Eddy did EVERYTHING !!! From the moment we met him (about a week before the big day) he made us feel so relaxed n the nerves concerning the wedding just disappeared...cant say Thank You enough Eddy you took the pressure off us so we could just concerntrate on having a fantastic day-which we did !!!
We've received lots of compliments from our guests regarding the staff,the hotel itself the food on the day and night (even the chef came to see us in person on the night to enquire if the food was ok and that everyone had enjoyed it-we all did !!!),so from us and them....Thank You Holiday Inn.
The rooms we had were excellent and very comfortable and the breakfast must be one of the best iv ever had and once again ALL the guests who stayed over mentioned the wonderful breakfast they had.
My final word is if you are looking for a venue for a wedding then Warmsworth Hall and the Holiday Inn are perfect.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn_Doncaster, Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, November 17, 2013
Dear Paul J
Thank you for taking the time to write such a lovely review following your recent wedding here at the hotel. Feedback such as yours is always a pleasure to recieve. Thank you also for the kind comments in relation to Annette and Eddie. Rest assured I will pass your feedback along to them and I'm certain they will be as delighted as I was to read how much you enjoyed your day with us.
In closing, may I take this opportunity to congratulate you both on your wedding and we very much look forward to welcoming you both back to the hotel in the near future.

Kindest Regards


Julie Scott
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redcar, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 4, 2013

stayed one night,

Plus points : very helpful staff as our radiator wasn't working and they came and brought a heater in minutes. Even gave us a mini toothbrush and toothpaste as i forgot ours!, clean room lots of hot water, evening meal very nice and the breakfast was excellent lots of choice.

Down points : wine £5.60 a small glass ! pool and steam room very SMALL but very nice and clean. Overall a very nice comfortable hotel seconds off the main road

Room Tip: if yo like a glass of wine after a meal take your own ! £22 a bottle
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1redlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel D, General Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, November 5, 2013
Dear 1Redlion,

Thank you ever so much for taking time to post your feedback onto trip advisor , followoing your recent stay at the hotel. I was truly delighted to read your kind comments made about the overall guest experience and will make sure your feedback is shared with all of my team at the hotel. I have noted your feedback , regarding the price of wine . We do as a hotel and company regularly review our pricing in line with our competitors.

I look forward to welcoming you back to the Holiday Inn Doncaster in the near future

Kind Regards,

Nigel Dibb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 27, 2013

this hotel is not bad at all but your problem starts at reception as 725 lzabella stated they dont listen dont even make eye contact to be honest a smile wouldnt go a miss , this is the start of your stay business or pleasure , think the hotel needs to sort this .Rooms are nice iv stayed in most but often get upgraded as iam priorty club platinum, the executive rooms are nice , gym fine nothing special but friendly would keep most happy, bar is nice young lads behind the bar friday were friendly , the restaurant is good nice food the young girls are very good few of the older ones could do with a happy pill but in general very good , in all this hotel is above average but could be very good

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank craig p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIDoncaster, Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, October 28, 2013
Dear Craig P
Thank you for taking the time to share your feedback with us regarding your recent stay at the Holiday Inn, Doncaster. Comments such as yours are truly valuable to us as we strive to deliver the best possible service and product to our guests.

While I thank you for the kind comments shared about several members of the team you encountered during your time with us, I was disappointed to read your and other recent reviewers concerns about our reception team. This is something that I am currently addressing as I am sure you can see from past reviews, it is not our normal expectations from our team all of whom have been with us for a long time.

I would like to take this opportunity to thank you once again for your candid feedback and I look forward to welcoming you back to the hotel in the near future.

Kindest Regards

Julie Scott
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wedmore, United Kingdom
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 22, 2013

Stayed here whilst visiting Doncaster on business and I was impressed by the overall standard and by the helpfulness of the staff. Room a little boxy and bar was expensive for the area, but overall this a decent hotel.

Stayed October 2013, traveled on business
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIDoncaster, General Manager at Holiday Inn Doncaster A1(M), Jct. 36, responded to this review, October 24, 2013
Dear Sir,

Thank you ever so much for taking time to post your feedback onto trip advisor , following your recent stay with us. I was delighted to read your kind comments made about the overall guest experience.
I will make sure your feedback is shared with all of my team at the hotel

We look forward to welcoming you back to the hotel in the near future

Kind Regards,

Nigel Dibb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Doncaster A1(M), Jct. 36

Property: Holiday Inn Doncaster A1(M), Jct. 36
Address: High Road | Warmsworth, Doncaster DN4 9LX, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Doncaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Doncaster
#6 Romantic Hotel in Doncaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Doncaster A1(M), Jct. 36 3*
Number of rooms: 102
Official Description (provided by the hotel):
Holiday Inn Hotel Doncaster A1(M) Jct 36 is set in its own picturesque grounds and situated within easy reach of the A1(M) Jct 36, M1, M18 and M62. An ideal base for fun days out, this beautiful hotel is located close to Doncaster racecourse, Brodsworth Hall and the Royal Armouries. Robin Hood Airport, Doncaster railway station, Leeds/Bradford and Sheffield airports are also within close proximity. Otherwise, for the perfect cause for retail therapy, Leeds and Meadowhall Shopping Centre are within a short distance too. Our welcoming Restaurant and Preludes Cafe Bar offers comfort and fine cuisine for the ideal place to dine. For business travellers we provide two conference and banqueting rooms including the modern Manor complex which can accommodate up to 300 delegates and the beautiful Warmsworth Hall, a 300-year-old grade II listed building which has been tastefully restored to a unique conference and banqueting centre. Our four boardrooms offer excellent surroundings and facilities for a comfortable and relaxing working environment. To help you unwind, our onsite leisure club provides first-class facilities including an indoor swimming pool, sauna, whirlpool and gym. Visit Holiday Inn Doncaster A1 (M) Jct 36, the ideal wedding venue and the perfect choice for the business or leisure traveller. In accordance with English law this hotel is now non-smoking throughout. ... more   less 
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Also Known As:
Holiday Inn Doncaster a1(m), Jct. 36 Hotel Doncaster
Doncaster Holiday Inn

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