Used this hotel as a place to sleep after a long nighshift.
The hotel is well equipped with a modern feel overlooking the race course so I’m sure would be an excellent base on race day. The staff were pleasant & welcoming HOWEVER my gripe is there is an obvious lack of communication between the hotel & the central reservation dept. - I knew I wouldn’t be arriving til about 06:00 the morning after the 1st night of my booking so I specifically rang the reservations number to ensure I wasn’t put down as a no show & the room cancelled, they even put me on hold while they spoke to the hotel or did they?
On arrival I was informed the room HAD been cancelled as I hadn’t turned up, on mentioning my conversation with reservations, the guy on reception asked if it had been an American I’d spoken to, (it was) then proceeded to say this happens all the time & the central reservation dept regularly don’t pass on information direct to the hotel.
Fortunately there was still a room available, otherwise I would have had to find alternative accommodation at 06:30 in the morning. Advice given was use option “0” on the phone which puts you through to the hotel itself.More
- Free Wifi
- Free parking
- Visit hotel website