It was a bad start......I arrived after a five hour drive to find that one and not two rooms had been booked. That was a mistake and they happen, but staff standing around behind the desk talking to each other about it and ignoring me (disabled, walking stick, three bags) was not a mistake, it was poor customer care. As was the crossing out on the form I had to sign which indicated wrongly that dinner was not available but papers were - the opposite was the case. Papers not being available was deeply disappointing, especially as when I asked where I could buy a paper in the morning before breakfast I was met with ums and ahs and the opinion that it was too far to go especially as there were roadworks. I had noticed them.
But the staff, despite poor customer care training, clearly, were charming and they did their best. The room was comfortable and the shower was the best shower I have seen in this kind of hotel in quite a while, with a built in seat (which I found useful as a mildly disabled customer) and room to move! The dining room isn't a dining room, it is a slightly bigger lobby than usual with tables in it. Not pleasant. The TV was loud and intrusive and the tables are just that inch or two too close to each other. Fortunately I dined and breakfasted at (early) slow times so didn't suffer! The food was food. The coffee was meh (important for me). The beer was good.
In common with a lot of English service industry business it just got by. It provided a comfy bed and some food, and the staff were very nice. It did the job. I would go back for the nice shower room and the pleasant staff, but would not go back for the food and the dining/breakfasting experience, and I would recommend an update in front facing customer care training. And it matters to me to have a paper in the morning!!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Orbitz, TripOnline SA, Cheap Tickets and Cancelon so you can book your Park Inn by Radisson Doncaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Inn By Radisson Doncaster Hotel Doncaster
- Doncaster Park Inn