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“Friendly welcome but nothing special”

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Premier Inn Dudley (Kingswinford) Hotel
Ranked #2 of 7 Hotels in Dudley
Certificate of Excellence
Reviewed April 10, 2013

You are likely to receive a warm and friendly welcome at this adequate hotel.

Rooms are a bit tired but perfectly functional. Sleep quality was good here with little noise heard from other rooms and guests - not something I usually find in other hotels in this chain, particularly the newer ones.

Overall, a reasonable hotel in an area with little choice.

  • Stayed: March 2013, traveled on business
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Thank Ccjrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (397)
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308 - 314 of 397 reviews

Reviewed April 9, 2013

Stayed at The Kingswindford Premier before and were not dissapointed again this time, reception staff are excellent not over friendly but very welcoming, booked in easily as usual. Plenty of carparking. The rooms at the Premier are always excellent, the beds are so comfortable it's a shame to get up in the morning lol. The rooms are immaculate, no worn furniture like other hotels and laid out perfectly, the bathroom was also immaculate with nobody else's hair to contend with. If you need more tea, coffee or sugar it's no problem and they don't make you feel like you shouldn't have more. Would definately stay again.

  • Stayed: April 2013, traveled as a couple
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Thank raybould666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Service slow in restaurant I had to wait 20 minutes for a drink and 40 minutes for some food even though I had booked, and food not of a good quality. When I complained they offered me a free desert. Breakfast service also slow

Room Tip: Avoid restaurant
  • Stayed: February 2013, traveled on business
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Thank Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Dudley (Kingswinford) Hotel, responded to this reviewResponded March 29, 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

Excellent Hotel made very special by the staff. Nothing is too much trouble for any of them. The room was very clean always. The restaurant was very efficiently run with friendly staff and excellent food. Always plenty of choice and always cooked to taste. Well done every one.

  • Stayed: March 2013, traveled on business
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Thank Malcolmw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Stayed at the Dudley Kingswinford on the 10th Feb and they had put goodie bags, crayons and balloons in the family room for the children which was very thoughtful. As usual the hotel was quiet and the service (Chris on reception) excellent, as was the breakfast. As for the Haribo in the goodie bags...well the children were asleep and I was quite peckish and they never even noiced that they had gone the next morning as they played with their crayons...
Stuart S

  • Stayed: February 2013, traveled with family
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Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

On arrival, usual excellent service from reception. Room slightly tatty but still better quality than other hotels I have been in recently.

Restaurant, full with 1 hour wait, told to eat in bar. Service was slow, when wanted additional drink had to get up and go to bar myself, leaving my food on the table and taking all my stuff with me - just in case. Do not expect to do this so on this occasion I feel this tainted the experience, as well as the food not being to a high quality.

Stayed: January 2013, traveled on business
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

We picked this Premier Inn as it was near to an event we were attending but had read some uncomplimentary reviews before booking and so was a little wary. However, the staff could not have been more welcoming. We got a good (usual high standard) room and helpful advice on the best bus route into town, and the evening meal at the attached Beefeater was great. Lisa Croft and her team (especially Hannah) looked after us so well, even though the resturant was very busy. Our every whim and more was catered for.
There was an issue the next morning with breakfast (ovens) but alternatives were provided. We couldn't wait (and it was not a long delay) as we had to be somewhere else, but we had toast, juice and took coffee away, and will be refunded.
The whole experience was a good one with happy, smiling staff. I would have no hesitation in a return visit.

Room Tip: Back of the hotel is quieter than the front.
  • Stayed: January 2013, traveled on business
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Thank DONOTPASSGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Dudley (Kingswinford) Hotel

Address: Dudley Road | Kingswinford, Dudley DY6 8WT, England
Location: United Kingdom > England > West Midlands > Dudley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Dudley
Price Range: $60 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Dudley (Kingswinford) Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Less than 30 minutes' drive from West Midlands Safari Park and Dudley Zoological Gardens ... more   less 
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Also Known As:
Premier Inn Dudley (Kingswinford) Hotel Dudley
Premier Inn Dudley (Kingswinford) Hotel United Kingdom

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