This is the second time that we have stayed here. The first time was ok, not great but reasonable value for money. The second time was not. Our room was dirty. There was food on the floor, thick dust on the top of the headboard and the bathroom floor was filthy in the corners. My duvet had brown stains on it. I know it is fairly cheap but even so I expected a decent standard of cleanliness. Perhaps we were just unlucky to stay in room 4?! The member of staff who we complained to in the morning said we should have said something that night because they would have moved us to another room because they were virtually empty. So if they are not full it means the cleaners were not over worked and could have cleaned the rooms properly. Given the level of dust it had clearly not been cleaned properly for quite some time. Not recommended at all.
- Official Description (provided by the hotel):
- Located in the centre of Lancaster, Toll House Inn is a popular hotel full of character and charm. We've a relaxed and contemporary atmosphere but have maintained many historic features. Each of our rooms are uniquely shaped and unlike the other. All rooms are equipped with all the small details that make it a home away from home. And in the morning you'll awake to a hearty Lancashire breakfast. Downstairs is our popular bar and restaurant which serves locally sourced dishes alongside a fantastic range of cask ales. ... more less
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- Also Known As:
- Penny Street Bridge Hotel Lancaster