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“Pleasant surprise”
Review of Toll House Inn

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Toll House Inn
Ranked #3 of 7 Hotels in Lancaster
Certificate of Excellence
Atlanta, Georgia
Level 6 Contributor
332 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Pleasant surprise”
Reviewed October 3, 2012

Not sure what I was expecting when I stayed here but I was Very pleased. The room was clean and a good size as was the bath room. Breakfast was great. The only negative was it took a while to get someone to come to the front desk to check us out. A good value

Room Tip: Ask for one in the back over looking the channel and away from the main road
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANP123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, November 9, 2012
Many thanks for your review and we’re more than glad that you were pleasantly surprised with your visit to Penny Street, it’s always a great compliment.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Level 5 Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 27, 2012

Lancaster does not have a vast choice of hotels and this is our local choice. Stayed here along with our guests on our wedding night and then again for my birthday. The rooms are small it's a listed building. The night porter Peter is a star and has made us very welcome around the fire in the residents lounge. The bar is large sometimes with live bands. The breakfast is fabulous and freshly cooked to order none of that congealed hot plate rubbish. Parking is limited you need to reserve one of the 3 spaces. There is ample parking across the road which is discounted.

Room Tip: You may want a view of the canal.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elbowsoffthetable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, November 9, 2012
It’s nice to hear that someone returns time and again to us mainly because of the service they receive. Thank you for your kind words and we look forward to welcoming you again in the near future.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staffordshire england
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 23, 2012

Penny Stret Bridge offers an excellent all round service in central Lancaster. Nicely refurbished comfortable rooms and very nice bathrooms provide everything for a comfortable stay. Very good bar food and excellent breakfast. Staff are welcoming efficient and friendly and nothing is too much trouble. This hotel has considerable charm and represents very good value for money. What a pity more moderately priced hotels in the UK can't manage the standard of this one!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank betsieboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, September 27, 2012
What more could one add to such a great review. Thank you for taking the time to put your thoughts down in print. We hope to see you again soon.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NW England
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 16, 2012

We stayed here in June for my daughters wedding. We had booked several rooms for various nights and from the minute we arrived the service was excellent. My daughter was given a large, light airy room to enable her to get ready and made-up for her wedding, (Rm 8), and us parents were in room 18 which was at the top and back of hotel looking over the canal area. It was a lovely room, airy and comfortable with a nice clean ensuite. My son was around the corner in Rm 17 and this was a little smaller in the bedroom size but had a small extra room and an ensuite too. Other members of the wedding party had various other rooms and all were very comfortable and clean. All have tea/coffee and biscuits in and toiletries in the bathrooms. The only gripe we had was milk has to be collected from reception in a flask for the rooms and this can be a nuisance if you run out and need more/forget to pick up. The breakfasts are perfect and the choice was plentiful and freshly cooked. The bar is nicely decorated and has a nice relaxed atmosphere. There is also a lovely patio area to eat or drink in,very pleasant in the summer. The whole hotel is very striking inside as it is an old building with an interesting history but is beautifully decorated, clean and the staff are very friendly and helpful. The young night porter in particular!! All in all highly recommended and we will always stay here when we visit Lancaster again.

Room Tip: Rooms at the back are quieter and overlook the canal which is pretty and scenic.
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  • Stayed June 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ibisbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, September 27, 2012
Thank you for your fantastic review. It’s good to know that we can keep everybody happy for such a special occasion.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2012

We stayed at the hotel for two nights in August for our wedding reception. They were incredibly helpful and accommodating to our needs, providing a private dining room and a personalised menu agreed with us in advance. The food and friendly staff had been our main reason for choosing this as our venue, but we were equally delighted with the hotel rooms. The staff were incredibly helpful and could not have done more to make sure we had everything we needed and to help us carry off our celebrations with as little fuss and stress as possible.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorns1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, September 27, 2012
It would seem we could be the perfect place in Lancaster for small, intimate weddings. We’re so glad that you enjoyed your special day with us and hopefully we’ll see you next year for your first anniversary?

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level 6 Contributor
198 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed September 3, 2012

We liked the Hotel, the rooms were comfortable, well furnished light and airy. We only had breakfast because we were eating at pre booked restaurants in the evening. The choice was quite good and the quality good. The dining room is large and pretty well devoid of soft furnishings so tends to be noisy but not at breakfast!
The staff are courteous and helpful and the cost acceptable.
The only negative is that there is NO parking but car parks are available in the vicinity

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, September 27, 2012
Thank you for your recent review. Looking at your profile you seem to be a seasoned traveller so your kind comments are most welcome. Sorry about the car parking but the Council Car Park is only 50 yards away and very reasonable for a city centre. We hope to see you again soon.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
1 review
Reviewed August 28, 2012

This is the 6th time i have been and stayed at the Penny Street Bridge in 6 years.. As per always the service is Excellent. The Rooms are clean and tidy, the bar is Classy and modern and the Staff are always polite and friendly.
I have been recommending the Hotel to friends and family who have also stayed and had a pleasant stay.

Heres on for next year!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duncan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Paul Spencer - Manager at Toll House Inn, responded to this review, September 27, 2012
Thank you. We’re waiting for you to make it seven in seven. Ten years gets you a long service reward. We hope to see you again soon.

Kind regards,
Paul Spencer - Manager and all the team at Penny Street Bridge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Toll House Inn

Property: Toll House Inn
Address: 120 Penny Street, Lancaster LA1 1XT, England (Formerly Penny Street Bridge)
Location: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Toll House Inn 4*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the centre of Lancaster, Toll House Inn is a popular hotel full of character and charm. We've a relaxed and contemporary atmosphere but have maintained many historic features. Each of our rooms are uniquely shaped and unlike the other. All rooms are equipped with all the small details that make it a home away from home. And in the morning you'll awake to a hearty Lancashire breakfast. Downstairs is our popular bar and restaurant which serves locally sourced dishes alongside a fantastic range of cask ales. ... more   less 
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Also Known As:
Penny Street Bridge Hotel Lancaster

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