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“Good hotel, with helpful staff” 4 of 5 bubbles
Review of Holiday Inn Lancaster

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Holiday Inn Lancaster
Ranked #5 of 7 Hotels in Lancaster
Manchester, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good hotel, with helpful staff”
4 of 5 bubbles Reviewed February 18, 2014

All staff were extremely friendly and helpful. All requests were dealt with quickly and effectively.Our room was spacious, with a comfortable bed.

The health club was great. The gym was never overcrowded and had plenty of machines. I'd maybe suggest another rowing machine as there was only one which seems to be ok most of the time.

Enjoyed the breakfast buffet, plenty of choice. As a veggie I would have liked to have had seen a few more items available in the cooked breakfast, but plenty of other things so can't complain too much!

A minor negative was that I was hoping to make use of the Spa facilities during my stay but when I rang to make an appointment was informed that the Spa was only open on certain days, this wasn't made clear in the Spa brochure.

Overall, I nice hotel to stay in, the staff made it worth while. Short taxi drive from city centre, costs about £6 depending on traffic.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, February 20, 2014
Dear Emma T

We think about our guests' needs all the time and are constantly reviewing and tweaking our facilities and services to make our guests' time with us even more enjoyable. That's why reviews like yours are so important to us. Thank you for taking the time to post a review following your stay with us.

Sincerely
Nicola Crowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
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English first
North York Moors National Park, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 11, 2014

Great hotel. Clean rooms, friendly staff, restaurant food was great(better than other holiday inns we've stayed in) and the spa was clean and well looked after. The only negative is -please stop small children using the jacuzzi-it's so dangerous. All staff we came across were professional and helpful. Would definitely stay again!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 89MaryL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, February 12, 2014
Dear 89MaryL

I am delighted that you enjoyed your time at the hotel so much that you feel it's worthy of a revisit. I do hope it won't be too long, therefore, before we have a chance to welcome you back. Thank you for your lovely, positive comments - and for sharing these on Trip Advisor.

Sincerely
Nicola Crowley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
125 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

Stayed here recently on business. Really clean rooms, helpful staff and good value. Health facilities were an added bonus. It is also conveniently located to the M6. For the business traveller it would be a hard venue to beat in this locality.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bosco D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, February 12, 2014
Dear Bosco D

What a great review - thank you very much. I am delighted you had a great stay at our hotel and I do hope we shall have an opportunity of welcoming you back again next time you're in the area on business (or leisure, of course!).

Sincerely
Nicola Crowley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent
Level Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed January 25, 2014 via mobile

Having spent £10k on the credit card in one year you get a free night so we used it here whilst visiting the area. On arriving we were pleasantly greeted, room was upgraded. Hotel room was pleasant and quiet. We had a good stay and would definitely come back..

Stayed January 2014
Helpful?
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, January 30, 2014
Dear MarkEllam

Thank you for taking the time to share your positive feedback about our hotel. I am so pleased you enjoyed your stay and I'm delighted we will have an opportunity to welcome you back again.

Sincerely
Nicola Crowley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 24, 2014

We used this hotel when visiting a relative who stays in Morecombe. We had an Exec room, at the front of the hotel, 3rd floor, but didn't notice any noise from busy road outside. We stayed on the Fri & Sat 18th/19th Jan. We had only intended to stay 1 night but thought it rather nice so opted for another. what we hadn't noticed that there was an 18th party on the Sat,and unfortunatly a few of the "guests" thought it would be fun to run along the corridors shouting in the wee small hours!! no consideration for others. Staff were friendly, helpful, polite and cheery. Food was good and a good selection in bar and restaurant, lovely selection at breakfast, option to have a full English or cereals, cold meat/ cheeses. Our main gripe was when having dinner there on the Sat. I had asked for a soda and fresh orange, which turned out to be just orange, asked to have changed, brought it back, it was still just fresh orange, 3rd time lucky? yes, after telling them exactly how to make up a fresh orange and soda!!!???? All in all it was a good stay,and would go back again, hopefully in the warmer weather when we can enjoy some long walks along the beaches of nearby Morecombe.

Room Tip: rooms at front are still quiet, even being near road. Hotel is only 3 stories high.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anner282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, January 30, 2014
Dear anner282

Thanks for your review. I am delighted you enjoyed your time at the hotel so much that you intend to stay again. We shall look forward to welcoming you back.

Sincerely
Nicola Crowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bexley, United Kingdom
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

I have stayed on many occasions with my family, taking advantage of various hotel deals.

Has excellent facilities such as restaurant, swimming pool and gym. However at Christmas some facilities are closed like the pool

Very modern even for a hotel which must be over 20 years now.

Ample parking, comfortable rooms. Have stayed in the giant room with an 8 foot bed, 2 sofas. Massive

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review, January 24, 2014
Dear Steven S

I am so happy to hear that you've had another good stay at the hotel. Many thanks for the positive review and I hope it's not too long before we welcome you and your family back to the hotel again.

Sincerely
Nicola Crowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 22, 2014

We recently attended the Christmas Dinner with Santa event on Sunday 8th December 2013 and I must say that we were very disappointed with it and so were the children!

We attended the same event last year so had an idea of what to expect but it was not like this.

For a start, we went looking (we weren't show, we had to go an find it ourselves) for our name on a table to find a table for two (we're a party of 8). When we eventually got sat down we had to be asked for all the kids names and ages again which was given over the phone at the time of booking several weeks before. We asked one of your staff for a highchair before going to get our food thinking it would be at the table when we got back. It wasn't. We waiting approximately 15 minutes for a high chair in total which is unacceptable as we then had to ask other members of staff for this. When we got some food we found the food to be luke warm, the turkey to be very fatty, gravy like water and deserts to be hard as they'd been put out too early. One our party asked a chef if there were any Yorkshire puddings only to get laughed at. I asked for a few more napkins at the start of the meal (knowing what kids are like) and they still hadn't arrived by the end of the meal. One of our party asked for 2 portions of chips an some fish fingers for a younger child and when they finally arrived she only got one portion of chips and no fish fingers!

Then Santa arrived and although this part of the event seemed more organised we found that our kids names were not even on the list after almost 30 minutes of getting 4 kids to wait patiently. When our kids did finally get to go an see Santa the presents were given to one of the adults in our party who then gave them to the kids. Why would Santa give a parent the presents to give the kids? This was the part of the day that was most upsetting for the kids.

They'd waited patiently watching kids get batons, cars and other good looking toys only to find that they had a small tube of sweets that you can get for less than a pound! Only after complaining on the day I was told that the only other thing they had was small chalk boards which it was that or nothing!

So despite the fact there was 8 of us, we had been given a table for two, the food and service was below average, none of the kids names were on the list to see Santa and their presents were given to a grown up not the kids!

The company made a mess of what should have been a magical day for the kids and because of this my 8 year old came home to say that he didn't think Santa was real any more! One of the main reasons for bringing him to an event like this is to prolong the Christmas spirit and help them believe for longer, not to do the complete opposite.

I'm truly saddened and disappointed by this experience, and with 4 young children saddened as well we really couldn't recommend this to anyone we know. For these reasons we will certainly not be going next year or ever again.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nt78seo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCLCR, General Manager at Holiday Inn Lancaster, responded to this review, January 23, 2014
Dear nt78seo

Once again, thank you for sharing with us your feedback on the Sunday lunch with Santa event held the 8th December 2013. We appreciate candid feedback and welcome any opportunity to improve.

When things go wrong we ensure that full investigations take place so that we can act and avoid a re occurrence. On this occasion we found that a telephone conversation took place to try and cancel or book the 2nd date. It was then wrongly assumed by the events team that the booking had been cancelled, when the 2nd date was unavailable. This led to the operations team on the day, not being aware of your reservation details.

It is disappointing to hear that the children in your party were not happy with their sweets. Over 300 guests attended these two popular events and a number of other children also received the same gift with very positive feedback. However, as a result of your comments we will bear this in mind for next year when selecting the free gifts from Santa.

Thank you for taking the time to share your experience.

Best Regards


Nicola Crowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Lancaster

Property: Holiday Inn Lancaster
Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Official Description (provided by the hotel):
The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn

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