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Holiday Inn Lancaster
Ranked #4 of 6 Hotels in Lancaster
Reviewed March 21, 2013 via mobile

Stayed at Holiday inn, Lancaster for one night. Rooms good value for money, however bar/restaurant very expensive- £5 for a bacon bap. £9 for a 250ml glass of wine! Very pricy for a budget hotel! If you need a reasonable and cheap bed for a night then go here, but head into the city for tea!

  • Stayed: March 2013
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Thank frankoflouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 22, 2013

Dear frankoflouth

Thank you for your review. We do endeavour to offer value for money with our accommodation, however I am sorry that our food and beverage prices fell below your expectations. On a more positive note, I can see that you have given us the highest score for service - thank you; the team will be delighted with this.

Sincerely,
Angela K

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758 - 764 of 1,087 reviews

Reviewed March 20, 2013

We have stayed here a number of times over the years on our way to / from the Isle of Man ferry at Heysham and have found that the hotel provides a reasonable overnight facility, with the benefit of being very close to the M6 motorway. Last Sunday night was no different from past experiences. Our room was fine and the breakfast buffet provides a nice selection of hot and cold food. The staff are always very pleasant and helpful. However, the hotel's scale of charges for wireless access is extortionate so we did not bother with it. We will stay there again due to the convenient location

Room Tip: Rear of hotel is quieter and overlooks the river
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  • Stayed: March 2013, traveled with family
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 22, 2013

Dear Michael S

Thank you very much for leaving feedback for others and we hope to have an opportunity to serve you again in the future.

Angela K

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Reviewed March 19, 2013

We booked a superior room as we had stayed in this hotel before, when travelling, and the standard rooms are very small. When we checked in we found the toilet did not flush and asked to be changed. The second room was not so good as the first, but the toilet did flush! Bathroom clean with no mold, bed very comfortable (but only a double even in a superior room), however the room was somewhat 'tired' and there were some stains on the easy chair. I asked for a facecloth (noted could be requested on the room shedule) to be told they had been sent away to the laundry on tuesday and had not returned - this was saturday. The breakfast was good and the service also good. This hotel is adequate for an overnight stay if you are travelling but does have the feel of a more budget level hotel or lodge. Pool and gym very good.

Room Tip: Book a superior room and if you want it to be quiet ask for a room overlooking the back of the hotel...
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  • Stayed: March 2013, traveled as a couple
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Thank catherine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 21, 2013

Dear catherine w

Thank you for your review. We apologize for the service you experienced and regret the accommodation fell below your expectations. We take our guests' comments seriously and welcome any opportunity to improve. To this end, we have written to you separately to personally address the issues you raise.

Sincerely,
Angela K

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Reviewed March 18, 2013

Stayed for a couple of nights while we re-visited the area.
The room was clean and spacious. The breakfast buffet was good, the staff constantly replenished the food and took away dirty plates.
Had one meal in the restaurant, good food, although very quiet for a Friday night.

There is a good path behind the hotel, alongside the river into Lancaster, as it was a sunny morning we left the car behind and walked into town. (approx 2 miles)

Would recommend the Blue Moon Restaurent, which is Thai Cuisine. Had a very reasonable business lunch, food was excellent.

Room Tip: The riverside rooms are quieter.
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  • Stayed: March 2013, traveled as a couple
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Thank AnneDavidB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 21, 2013

Dear AnneDavidB

Thank you for posting your review. Lancaster has a lot to offer visitors and Holiday Inn is indeed a great base in which to explore the city and surrounding countryside. I do hope you will visit us again.

Sincerely,
Angela K

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Reviewed March 18, 2013

stayed at holiday inn lancaster on our way back from Wales eas offered a free up grade when booking which was nice,stayed on a DBB package romm on top floor very quiet clean and well kept free news paper delivered to room, meals were well presented hot the breakfast was a bit slow next morning due to not enough staff on duty but otherwise great would stay there again

Room Tip: just off the motorway
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  • Stayed: March 2013, traveled as a couple
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2  Thank daddydeyomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 21, 2013

Dear daddydeyomas

I am pleased that we were able to upgrade your room on arrival - we will always try to give our guests the best rooms available at check-in and of course free upgrades are one of the benefits of our Priority Club Rewards scheme. I do hope you will be back again soon, and thank you for your review.

Sincerely,
Angela K

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Reviewed March 15, 2013

We (My wife, twelve year old daughter and myself) have stayed at this Holiday Inn several times in the last couple of years. Our recent visit was with two of my daughters friends for her birthday. The hotel has an excellent pool, serves decent food (The buffet breakfast choice is very good) and never fails to give us an enjoyable weekend. We have used standard and executive rooms and have had no problems with either. Sarah, on reception, was extremely helpful with our booking and managed to make my daughters weekend. Lancaster is a nice town with reasonable shopping and the sea front at Morecambe is less than ten minutes away by car.

  • Stayed: March 2013, traveled with family
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Thank Fairweather1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 21, 2013

Dear Fairweather1959

We try very hard to make all of our guests' stays with us memorable so it is lovely to hear that we helped to make your daughter's birthday weekend enjoyable. We look forward to welcoming you back to the hotel again. Thank you for taking the time to write your review.

Sincerely,
Angela K

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Reviewed March 13, 2013

Stayed here for a couple of nights while on business. The staff were all very friendly and the rooms very clean and well maintained. The breakfast was a buffet with make your own toast etc. was ok but not as nice as having it made freshly made. Getting a cup of hot chocolate for my french colleague took quite a while.

My only complaint was paying for internet which was very expensive, time limiting and only allowed 2 devices which doesn't bode well for a business meeting or indeed bringing a family. The majority of hotels have unlimited usage for free.

Handy for the motorway if you want a quick get away.

Room Tip: Ask for a room at the rear due to noise from main road.
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  • Stayed: March 2013, traveled on business
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Thank Salmo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK_HILancs, Guest Relations Manager at Holiday Inn Lancaster, responded to this reviewResponded March 15, 2013

Dear Salmo01

We very much appreciate you taking the time to submit your feedback on Trip Advisor. It helps us enormously to maintain our standards and to see how we're doing. We hope to welcome you back to Holiday Inn on the next occasion you visit Lancaster.

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Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster District > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Lancaster
Price Range: $66 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Official Description (provided by the hotel):
The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn

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