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“Customer service heaven” 5 of 5 bubbles
Review of Lancaster House

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Lancaster House
Ranked #1 of 7 Hotels in Lancaster
Certificate of Excellence
GreenLeadersGold level
Manchester
Level Contributor
99 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Customer service heaven”
5 of 5 bubbles Reviewed August 27, 2007

We just spent one night here, but felt that we had had a real holiday. The hotel (apart from the porter, who is super friendly and helpful,) seems to be run entirely by very young people who are amazing. Right from check in, where we had to wait a few minutes for our room to be made ready, the service was attentive and helpful.

Our room was a studio suite and was brilliant value for money. It was clean, comfortable and very well appointed with nice touches such as the toy dog and good toiletries. The leisure facilities are also excellent and the outdoor hot tub was a bonus. Families are not penalised here as children were allowed to use the hot tubs etc. Good news for parents, who often find their own enjoyment restricted when kids are excluded.

We decided to dine in the hotel restaurant, which was newly refurbished and looked smart. The menu choices were restricted, but this was a good thing as it allowed the focus to be on quality. We were impressed by the standard of the food, especially at the reasonable prices. This hotel is a bit out of the way and usually hotels make good use of charging for their captive audiences - not so here. Good value and extremely attentive and friendly service from the young waiters/waitresses. The same dining room was used for breakfast, but the limited space around the hot buffet, coupled with the decision (bad one) to have the waiters/waitresses running around re-filling coffee and hot water, made it a bit of a frantic experience. We really can be trusted to pour our own coffee and a teapot for brewing tea would be lovely - please note. Again however, the young people serving were charming and helpful.

If you are seeking an oasis in which to relax then look no further than this hotel. It is outstanding. Much of this is down to the staff who are fantastic young people. The only downsides really are the unneccesary breakfast fuss with tea and coffee and some of the public areas need a bit more tlc - grubby marks wiping from walls and glass surfaces. Very minor things. We would love to go back soon and would heartily recommend this hotel.

  • Liked — Delightful, helpful staff
  • Stayed August 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank planeteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Lancaster House

Property: Lancaster House
Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Location: United Kingdom > England > Lancashire > Lancaster
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 99
Official Description (provided by the hotel):
From the balconied Reception Lounge, to the open fire you instinctively know that Lancaster House is a place to savour the good things in life, such as excellent cuisine from The Foodworks Restaurant, or a drink in the courtyard of The Sandeman's Bar. This relaxed elegance is also reflected in each of the 99 rooms. ... more   less 
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Also Known As:
Lancaster House Hotel Lancaster
Lancaster Hotel

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