We stayed in the Episode hotel as we had to pick our daughter up from university. The morning after our stay, we rang reception to ask what time breakfast finished, and were told 10am.
I arrived downstairs at 09.55 and when staff finally appeared just around 10.00, were rudely refused breakfast and even the time on my phone was questioned.
Even had it been a minute or a few minutes after, which it wasn’t, it would be reasonable to show some flexibility to guests. This is not a military camp, but a hotel where guests should be the priority not the convenience of the kitchen staff. It was clear they had made up their minds to stop serving and were not expecting anyone else to come down. Rudeness of this kind in a hotel is intolerable.
In the many years we have been staying at hotels all around the world, we have never been spoken to in this manner. On checking out, we registered our complaint and at least the breakfast as deducted from the cost, but in any hotel to be treated in the way we were is entirely unacceptable. The Episode pitches itself as a boutique hotel that seems to aspire to high standards, the building is lovely and the hotel has potential. However, the service currently falls woefully short. We were not the only guests unhappy. I observed two people in the evening attempting to get food from the bar menu (advertised as being 11am to 10pm) at 7.30 guests were being refused bar food and being told they could only eat in the restaurant, as they were too busy.
- Official Description (provided by the hotel):
- Drop your luggage and accept the warm welcome at this lovely town house hotel in the heart of Leamington Spa - the healthy mineral waters town on the river Leam that Queen Victoria made 'royal' after a visit in 1838. Impressive on the outside and gorgeous on the inside, this contemporary, chic stopover offers striking modern decor and stunning furnishings within a classic Regency period building. Visit the fabulous restaurant for modern British cooking described as a 'sprinkling of Continental style and technique'. And for those who take pleasure from an appetizer, a quick snack or after-dinner nightcap there's a champagne and cocktail terrace on which to relax and reminisce over the day's activities. This is also an intimate and professional wedding and business meeting venue, which can be exclusively hired... ... more less
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- Also Known As:
- Episode Hotel Leamington Spa