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“Perfectly cosy”
4 of 5 bubbles Review of Episode Hotel

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Episode Hotel
Ranked #8 of 18 Hotels in Leamington Spa
Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfectly cosy”
4 of 5 bubbles Reviewed January 7, 2014 via mobile

Very modern, clean and comfortable. Was a perfect cosy room for us to recuperate in after a heavy New Years! Bed was amazing! Loved the Love Hearts too! The staff in reception, the bar and restaurant are very polite and helpful. The weather was too bad for us to go out to eat so we had food at the hotel restaurant. They had a great offer on and the food was really good! :)

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Missrhi82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, January 13, 2014
Dear Missrhi82,


Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and facilities here at Episode, I will pass your comments on to the team. We look forward to welcoming you again in the future.
Please ring us direct should you wish to visit us again in the future, as we can offer discounted rates for return customers.


Kind regards,

Sandra Sitoianu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

Traveler rating
    171
    216
    129
    87
    77
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Rugby, United Kingdom
1 review
5 of 5 bubbles Reviewed January 3, 2014

What a fantastic evening myself and party of eight had.
Good food,good music.A great venue to see in the new year.
To top it all we all had a good night`s sleep(what was left of it)and
a lovely breakfast that was freshly cooked.
Thanks to all the staff for a wonderful time

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulo5705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, January 7, 2014
Dear Paolo,

Thank you for taking the time to post a review on TripAdvisor! We are glad to hear you enjoyed our hospitality on New Years Eve and look forward to welcoming you for Episode for any other special occasions you may be celebrating!
Thnak you for your kind comments, I have pased them on to the team.


Kind regards,

Sandra Sitoianu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 30, 2013

Really pleased from start to finish. Good location - great room - I was in a room upstairs and it had a 4 post bed and was clean and comfortable. Breakfast was really good and all interactions with staff were helpful and friendly.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jexybeeHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, January 7, 2014
Dear Jexybee,

Thank you for your review, we appreciate your positive comments and have passed on to the team.
We look forward to welcoming you again to Episode in the near future!


Kind regards,

Sandra Sitoianu
General Manager
Episode Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barthomley, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

My sister & I stayed here for 1 night for a girlie weekend. 5 minutes walk from town centre, lovely old building which beautiful original features mixed with modern pieces. Room was ready at mid day so we could chill before we hit the shops. Breakfast was excellent, staff very friendly and efficient. Would highly recommend and return.

NB: Room 8; the bath taps are installed the wrong way round! C is hot and H is cold!!

Room Tip: Room 8. Twin, at the back of the hotel and v quiet
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lavcott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, January 7, 2014
Dear Lavvcott,

Thank you for taking the time to post a review. We appreciate your feedback and have passed it on to the team. Thank you for your note also, we will rectify that straight away.
We look forward to welcoming you to Episode again in the near future!

Kind regards,

Sandra Sitoianu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed December 16, 2013 via mobile

We stayed over night following work Xmas dinner. The venue is great and the staff very helpful. We stayed in room 32 which was opposite the dinning area on the ground floor. I cannot complain about the noise from guest but it was noisy throughout the night due to staff tidying away etc. I would recommend declining rooms 32 or 33 on the ground floor for this reason. When checking out we mentioned our sleepiness night to the desk staff who promptly offered an appropriate discount. So 10/10 for listening and responding to a legitimate complaint.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, January 7, 2014
Dear S R,

Thank you for taking the time to post your Trip Advisor review, we appreciate all feedback, negative or positive. First of all, please accept my apologies for the noise you encountered during your stay and please rest assured it has been dealt with straight away. On a different note, I am glad to hear you were happy with the customer service received on departure and the issue was resolved on the spot.
We hope to be able to welcome you to Episode again, please contact us direct should you wish to book another stay with us and we can arrange for a discounted rate to make up for the inconvenience encountered on your last visit.

Kind regards,

Sandra Sitoianu
General Manager
Episode Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 15, 2013

My friend bought me a Gift Experience and I chose this place as the reviews on the Gift Experience website were good. However me and my friend were utterly disappointed! We arrived and were not greeted and had to wait. Once I told the receptionist that there is nobody to serve us she sat us down in a cold empty room and we were then brought our tea. Now, the reviews on the site were good because they stated that staff kept coming and filling the tiers up- this did not happen! In fact, in our entire stay of around 2 hours not one member of staff came by and asked us if we were alright! Our tea pots were not filled and when we left there was nobody to say goodbye to. The sandwiches were really tiny and the cake slice with the grape on top was very dry. We left feeling deeply unsatisfied.

  • Stayed December 2013, traveled with friends
    • Service
Helpful?
3 Thank MoKay2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, December 17, 2013
Dear MoKay,

Thank you for taking the time to submit your review and first of all please accept my apologies about the service you received on the day. If you could please contact me directly at the hotel, I would like to discuss this further with you and invite you to return to Episode for a complimentary afternoon tea. My email address is Sandra@episodehotels.co.uk or tel. 01926883777.

Kind regards,

Sandra Sitoianu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed December 10, 2013 via mobile

The room was a good size but decor was tired and bed only average, still given the price that's ok. Staff were very friendly too especially the night porter manning the bar at 1am. What was not ok or remotely acceptable was the lack of soundproofing in the room, granted there was a noisy group somewhere but there phones ringing audible through the walls, doors shutting etc. The one thing you really want in a hotel so often seems to be lacking which is a quiet room, why is this so hard to achieve? This is an older building which probably makes it hard to soundproof but it was really let down because of this and I wouldn't go back.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chillichops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandra_sitoianu, General Manager at Episode Hotel, responded to this review, December 17, 2013
Dear Chillichops,

Thank you for taking the time to post your review and please accept my apologies with regards to the noise levels you experienced during your stay, pit's a shame you did not notify us at the time, as we would have gladly rectified the issue for you.
We hope this will not deter you from using our hotel again, thank you once again for taking the time to submit your feedback, your comments have been duly noted and will be addressed.


Kind regards,

Sandra Sitoianu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Episode Hotel

Property: Episode Hotel
Address: 64 Upper Holly Walk, Leamington Spa CV32 4JL, England
Location: United Kingdom > England > Warwickshire > Leamington Spa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Leamington Spa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Episode Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
Drop your luggage and accept the warm welcome at this lovely town house hotel in the heart of Leamington Spa - the healthy mineral waters town on the river Leam that Queen Victoria made 'royal' after a visit in 1838. Impressive on the outside and gorgeous on the inside, this contemporary, chic stopover offers striking modern decor and stunning furnishings within a classic Regency period building. Visit the fabulous restaurant for modern British cooking described as a 'sprinkling of Continental style and technique'. And for those who take pleasure from an appetizer, a quick snack or after-dinner nightcap there's a champagne and cocktail terrace on which to relax and reminisce over the day's activities. This is also an intimate and professional wedding and business meeting venue, which can be exclusively hired... ... more   less 
Reservation Options:
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Also Known As:
Episode Hotel Leamington Spa

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