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“Disappointing”

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Bartle Hall Country Hotel
Ranked #2 of 15 Hotels in Preston
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed August 28, 2013

Went to wedding evening reception.

Yes beautiful grounds guests said in the day had problems with wasps and in the evening no where to sit inside so got bit been out side. Yes I know it's been outside this can happen but hotel should check for wasp nests and help putting repellent out.

We arrived 8 pm the meal was just finished so running late.

They had to change the room round so got in for evening late.

Bride groom cut the cake dj asked for staff to move the cake first dance no one came so was moved by guests.

The organisation poor bar service poor staff looked unhappy and young no one was visible organising my husband said they couldn't pull pint of beer.

The buffet came out bacon sausage chips. Chips not fit to eat thought I'd noticed flies on bacon but dismissed it at the time.

4 am woken with sickness really poorly didnt drink alcohol so wasn't down to that eat different sausage to my husband so was feeling ill all the next day.

Last comment the worsted went to ladies toilets only two. The smell was awful waitied in queue a lady came out of the toilet said the smell was left by her the toilet was dirty smelly they had chart up about cleaning times one time only marked.

I'm writing this review because I'm invited to another wedding at the same place in two weeks not sure if to attend because of my comments.

I know how much weddings cost and they let down the bride and groom and it takes lots of hard work to pay for theses venues.

Please sort out the basics for the sake of the people whose getting married.

You have a beautiful hotel in grounds sooo beautiful please get these things up to standard.

Last comment two weddings on at same time so this may of been the reason.

Yes this review is different from the others but feel I had to write for the young couple getting married in two weeks.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Bess_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, September 29, 2013
I am sorry to hear that during your visit to Bartle Hall that the wasps hindered your enjoyment of the wedding you attended so much.

We are aware that with the hotel being in such a rural setting that problems of this nature can occur. We do prepare for this issue and have all the windows lined with a repellent to discourage the wasps from entering the building.

A specialist company do visit the hotel every month to check for any visible nests, unfortunately on this occasion it sounds like one may have been missed.

The employees at the hotel are recruited on a permanent basis so that they can undergo a training programme prior to serving our guests. It is therefore very unusual to hear that you were not able to be served.

I am sorry to hear that the supper chosen did not meet your expectations. All our food is served by a member of the team or chef so that we can ensure its quality is of a high standard.

I am sorry to hear that you were unwell, I would like to take this opportunity to invite you to contact the hotel to discuss this further as this is something that is of high importance to us.

All the restrooms are fitted with air fresheners and checked on a half hourly basis, I am sorry to hear that on one your visits your experienced an odour.

I am confident that your next visit to Bartle Hall will be pleasant and we are looking forward to welcoming you again soon.

As previously mentioned we would be delighted to speak to you personally to ensure that you have every confidence in Bartle Hall and the service we offer.
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
London
Level Contributor
170 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed July 26, 2013

Stayed here one night on business trip. Couldnt fault it - great value for money (think it has good deals during the week as week-ends are all about weddings and events), very clean and comfortable rooms, big fluffy towels, good showers. We had something to eat in the bar, we were a bit late and kithcen was about to close but still served us with a smile. Very helpful and pleasant, and I had a really good burger and chips and a nice glass of wine (good selecion by the glass). Breakfast was very good, all the usual cereals etc, full English - freshly cooked, no rubbery fried eggs sitting under a heat lamp. Really nice country house type location, warm welcome, good mix of "down to earth and friendly" with "efficient and professional". If you are up this way on business don't stop at a faceless Travelodge - stay here!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkandCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, September 29, 2013
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your business trip and that you felt you received great value for money.

I am pleased that the quality of the room and the items within it exceeded your expectations.

The team will be delighted to hear that the you enjoyed both the food and the service. We hope that we are able to offer you that warm welcome again soon.
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Sunderland, England
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

We recently attended a friends wedding at this venue and it is a beautiful place.

The food, service and venue itself were all first class, and nothing was too much trouble for the staff.

A wonderful place which made a special day all the more special.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebelKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, July 14, 2013
Thank you for taking the time to review your experience at Bartle Hall when attending your friends wedding.

I am delighted to hear that you received first class service and that you were able to enjoy the hotel and its surroundings.

We hope that it wont be too long before we are able to welcome you back to Bartle Hall in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, England, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

Our daughter, Leigh and (now) son-in-law, Ben were married at Bartle Hall on 28th June 2013.
The entire day went without a hitch and everyone had a fantastic time. Much of the success is down to Bartle Hall and their wonderful, caring staff. From the preliminary meeting, almost a year earlier, through to the end of a long and hectic wedding day the staff were brilliant. The room was beautifully presented, the food fantastic and the accomodaton superb. We both could not have wished for better treatment and it made a very special day into a very memorable one too.
Huge thanks to everyone who worked with us throughout the process
Derek & Lynne Newton

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, July 14, 2013
It gives us great pleasure to receive such wonderful feedback. I am delighted to hear that your daughters day went without a hitch and that our team were wonderful and caring.

It is nice to hear that from your initial meeting to the day itself the staff were helpful and attentive. Your kind feedback will be passed amongst the team.

We are proud to be part of such special memories for you and your family and hope that we see you again in the near future.
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southport
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

Myself and my wife had our wedding at the hotel on 14/06/2013 and it was just a perfect day and night. The hotel and its surroundings are truely beautiful. From the moment we booked the hotel and throughout the planning the staff couldn't do enough for us and they helped manage the day fantastically for us. Everything was perfect and our room which was at the Ivoy Cottage separate to the hotel had a superb 4 poster bed and a huge bathroom with a heated floor and even a mini bar. The food was excellent both during the day and the evening and since the wedding we have received nothing but positive comments from both family and friends who attended our wedding. On the actual day of the wedding the room was laid out elegantly. We initially where meant to be getting married outside near the pagoda, but due to weather got married inside but it was still perfect. I would definitely recommend this hotel to anyone, family and friends alike. Definitely a first class 5 star hotel as advertised which is very clean. Again I would like to mention how helpful the staff where particulary our master of ceremony Hannah who along with other staff could not do enough for us. Overall a perfect day and night and myself and my wife already want to return to the hotel for our wedding anniversary. If there any negative reviews here please ignore them. Many Thanks. Mr and Mrs M

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank squires01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, July 14, 2013
Wow, Thank you for such a glowing review. The team will be delighted to hear that you experienced the "perfect day"

I am so pleased to hear that through both the planning stages and the day itself the team offered a fantastic service.

As you kindly commented on the Ivy Cottage is a great hideaway providing a tranquil and romantic nights stay.

It is wonderful to hear that your guests thoroughly enjoyed the day and I hope that we will see both yourself and some of your guests in the near future.

I am sorry the weather didn't show for your on the day but are pleased to hear that it didn't take anything away from the enjoyment of your wedding day.

We wish you both every happiness for the future and thank you for choosing Bartle Hall to host such a special day.
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Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 9, 2013 via mobile

We celebrated our friends wedding on the 7/7/13, the room was gorgeous, the breakfast was lovely and the wedding breakfast was excellent, brilliant wedding and nights stay. The drinks were fairly priced, would definitely recommend

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Astrafrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, July 14, 2013
We are so pleased to hear that you had a lovely time at your friends wedding.

We appreciate your comments and it is great to see that you received value for money as well as a wonderful experience.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Held our wedding at the hotel on 25/06/13 and it was just a perfect day. The hotel is beautiful, the staff couldn't do enough for us right from the moment we booked the event through to managing the day for us. Everything was perfect and our room, The Westby, had a superb 4 poster bed and a huge bathroom with free standing rolltop bath which was fantastic. The food was excellent and the table was elegantly laid out with lit candelabras. I would definitely recommend this hotel as a great venue to hold your wedding, whether it was a small intimate one like ours, or a much larger affair. For anyone looking at this as a hotel for something other than a wedding venue you equally won't be disappointed. We have also visited the hotel for Sunday lunch, I recommend the beef, and prices were extremely reasonable at £20 for 2 courses and the food was superb. We have also eaten in the bar area, the burgers are great. We also intend to go back to sample the afternoon tea on Tuesdays/Wednesdays which also look great. A first class hotel with great staff who provide superb service, looking forward to my next visit.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denby4753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel, responded to this review, July 14, 2013
Firstly, Congratulations!! It gives us great pleasure to hear that you had the perfect wedding day.

The team will be truly delighted to hear such positive feedback. I will ensure that the kitchen receive your kind comments on the food.

We would love to see you back at Bartle Hall enjoying our delicious midweek afternoon tea. We hope that Bartle Hall will hold very special memories for years to come.

As a hotel it gives us great pleasure to see that we have achieved our aim in offering first class service and we really appreciate your time in posting your feedback.
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Additional Information about Bartle Hall Country Hotel

Property: Bartle Hall Country Hotel
Address: Lea Lane | Bartle, nr Preston, Preston PR4 0HA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Preston
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Preston
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bartle Hall Country Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
Set in 16 acres of beautifully landscaped gardens, Bartle Hall is the perfect location for comfort and pure relaxation when away from home. Our guests enjoy award-winning cuisine, comfortable business facilities, luxury lounges, exemplary service and beautifully decorated bedrooms and suites. Ideally situated between its neighbouring towns of Preston and Blackpool, and only a short drive from the Lake District, we are the idyllic country retreat for your Lancashire break. With 15 en-suite bedrooms ranging from classic doubles to executive rooms, four poster suites and cottages, we offer the perfect base for all types of visitor including business travellers, leisure guests, couples and families. Enjoy stunning views over the hotel grounds and surrounding woodland, as we provide a warm welcome with complimentary luxury toiletries and a premium selection of teas, coffees and homemade treats on arrival to your room. The peaceful atmosphere together with our high exacting standards and attention to detail, mean visitors truly relax and forget the pressures of everyday life. ... more   less 
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