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Holiday Inn Preston
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Reviews (659)
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All reviewssmall car parkbus stationmini gymring roadguild halllimited parkingcoach partytown centrebar areabreakfast stafffirst floorhotel is situatedfull englishbusiness tripdouble roomstayed here for one nightwould stay again
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Reviewed November 3, 2013

Not the nicest of positions being on the junction of two major roads into town. The entrance can be easily missed as it is right next to the ramp of the multi story car park. Our executive room was on the 7th floor with nice views; the room was a bit of a let down, not very spacious secondary double glazing that steamed up, a bathroom with no expel air, mattress sunk and we'll worn in the middle and only one complementary bottle of still water...not exactly executive. The bar looked promising but unfortunately a group associated with the visiting football team made the bar area noisy; this I feel could have been managed better if more staff were present. Later in the night when we returned for a nightcap I had to wait for over ten minutes before the receptionist changed hats and became the barman. I don't think this is safe practice especially if someone is taken ill upstairs and the receptionist is picking up empty glasses around the bar.

  • Stayed: November 2013, traveled as a couple
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Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPrestonRGRM, Guest Relations Manager at Holiday Inn Preston, responded to this reviewResponded November 8, 2013

Dear Tracy G,

Thank you for taking the time to write a review following your recent stay at our hotel, Holiday Inn Preston.

You feedback has been shared with the team to explore ways of any improvements.

Just to confirm we do not have executive rooms at our hotel, all our rooms are the same standard. For recognition our IHG reward members are offered IHG complimentary drinks and snack packs or points on check in, following the new standards set from 1st October.

We always have 2 nights team members on duty, who ensure one team member attends to guests requirements from a check in and food and beverage requirement and one team member attends to floor walks for security and well being of our guests, with a senior manager on call should further support is required.

We hope you choose to stay with us again.

Kind Regards
Vijya Di Niro
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Easy to find with own carpark. Nice hotle and helpfu staff, room very good for a wheelchair user, although could have a wlak in shower, in house restaurant was very good, recommend this hotel to anyone

  • Stayed: October 2013, traveled on business
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Thank Davidsgems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPrestonRGRM, Guest Relations Manager at Holiday Inn Preston, responded to this reviewResponded November 8, 2013

Dear Davidgems,

Thank you for taking the time to write a review following your recent stay at our hotel, Holiday Inn Preston.

We are pleased you had an enjoyable stay and our team looked after you.

Your feedback with the walk in shower has been noted. Thank you.

We hope you choose to stay with us again.

Kind Regards
Vijya Di Niro
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Whilst Holiday Inn is my choice of business hotel ( mainly their loyalty scheme ) the parking at some of their inner city hotels does leave a bit to be desired . This one is no exception as I had to park in Preston Bus Terminal and weave my way through tramps to get to the floor . Otherwise nice bar - good food and a chuckle with the staff

Stayed: October 2013, traveled on business
Thank Derek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPrestonRGRM, Guest Relations Manager at Holiday Inn Preston, responded to this reviewResponded November 8, 2013

Dear Derek R,

Thank you for taking the time to write a review following your recent stay at our hotel, Holiday Inn Preston.

We are pleased that you had an enjoyable stay and our aim is to ensure that our team are warm and friendly.

We are continiously looking for ways to improve our city centre hotel car parking situation, as an alternative we have an agreement with the NCP car park across the road from the hotel for discounted guest car park and specific Holiday Inn bays to ensure an easier parking solution.

We hope you choose to stay at our hotel again and look forward to welcoming you.

Kind Regards
Vijya Di Niro
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

we travelled over 300 miles as a relative has become seriously ill and Preston was half way. We have stayed here before and enjoyed the experience.
All we wanted was a friendly smile and something to eat. The room is lovely as before.
It took ages for reception to make contact she was on the phone but she had someone else in the office with her I heard them in conversation.
We went to the bar for a meal the menu was not appealing last time we had a tapas selection.
I chose garlic mushrooms and baby tomatoes on ciabatta,. It was swimming in oil and cold and the bread was not toasted I must have had all of 2 button mushrooms thinly sliced.
My husband had haddock and salmon fish cakes mostly tasting of haddock they looked vey pre packaged. He also ordered a side of chips these were rock hard and uncooked. He returned them and asked for a refund which he received. All in all a disaster and tomorrow we have another 300 plus miles to travel. Very sad as we so enjoyed our experience last time with friendly staff in the bar and lovely food.

  • Stayed: October 2013, traveled as a couple
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1  Thank doricplymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Preston, responded to this reviewResponded November 7, 2013

Dear doricplymouth,

Thank you very much for your recent comments. It is truly regrettable that the food served on this occasion was a disappointment. This is definitely not up to standards so please be assured your feedback will be discussed accordingly with our team to consider for enhancements in our service.

Again, we appreciate your review and we regret the shortcomings.

Regards,

Pam G
Case Manager
IHGCare

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Reviewed October 17, 2013

Only stayed for a night but was nicely impressed by the look of our room, unfortunately (? :) ) we got a twin room instead of double but it was never guaranteed that we would get a double. With all the little touches it is a great place to stay and its also in a walking distance to the shopping areas and other nice places you might want to visit. :)

  • Stayed: October 2013, traveled as a couple
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Thank Paulina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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