We phoned and booked six weeks in advance of our one night stay, supplying our card details. However, it appears that when they processed it it failed to go through so the next day the owner phoned and asked for the card details again. We paid with a different card.
When we arrived for our stay we were presented with a piece of paper on which was printed our reservation, complete with card details and security code from the back of the card, and on the back was written the card details, with security code, from the other card - alarming to think that all the details of 2 cards were available to them for 6 weeks!
We were shown to our room and had to fight our way through the full length net curtain which hangs over the door and picture window, and flies out of the door anytime that it is opened. The whole room smelled very strongly of some sort of air freshener, which I tracked down and found to be a 'plug in' - so strong that even though I turned it off straight away my clothes still smell several days later.
The room was pleasant enough, with a very comfortable four poster bed, and there was an ample supply of tea and coffee etc, with fresh milk in the fridge, and complimentary biscuits. The breakfast hamper was very good - we weren't quite sure what to expect, but the smoked salmon and cheese bagel was delicious.
We wanted to get a weather forecast so turned to the array of electronics supplied - TV, Sky box, Freeview box, X-Box, DVD player etc, each with their own remotes - but I failed to get anything on the TV - Sky reported that there was a malfunction. I could not get a Wi-fi or mobile phone signal.
We were told that there was underfloor heating, but when it got a bit chilly we turned up the stat on the radiator and the heated towel rail - but nothing happened.
As reported elsewhere on Tripadvisor there are 3 folders in the room, one full of ads for local places to eat, and comments on them - many of which were quite a few years old, another folder of local walks etc, and one rather bizarre one which was basically a glossy advertising feature for the owner's hair dressing business. Just a few words of help on things like the TV and the heating would be much more useful.
Overall our stay was pleasant enough in spite of all of the above, but I do feel as though we were mislead - as others have reported - by the fact that these wonderful ETB 5 stars were awarded several years before the present owners took over. The Home page of the website goes on about what a wonderful year 2007 was for awards, but in a reply from the owner to another comment on Tripadvisor it is clear that the present owners took over in 2010, and are now reaping the benefit of someone else's work!
- Official Description (provided by the hotel):
- Luxury 5 star Silver accolade B&B near Preston. Picturesque riverside location in historic Ribchester. Winner of Lancashire B&B of the Year competition 2007/08. ... more less
- Reservation Options:
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