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“Not as impressive as other Premier Inns i've stayed in”

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Premier Inn Solihull South (M42) Hotel
Ranked #5 of 25 Hotels in Solihull
Certificate of Excellence
Clacton
2 reviews
“Not as impressive as other Premier Inns i've stayed in”
Reviewed November 5, 2012

Stayed her for 2 nights as i took my boyfriend to the Top Gear Exhibition at the NEC. Room was nice and clean as always but had a strong smell sort of like a mustiness, the wall in the bathroom was slightly wet so this could have been the smell of the paint. Nice and quiet and the breakfast was nice in the Beefeater opposite. Had to wait a while for staff to appear when we checked out on Monday morning, don't think i would particularly recommend this one!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    160
    115
    29
    10
    5
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106
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Newton Abbot, United Kingdom
Level Contributor
116 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 4, 2012

stayed here for one night as a base for an event at the LG Arena. Reception very welcoming. Room spotless and looked like it had recently been refurbished. Also nice and warm. Bed very comfy with a choice of pillows. Considering how close it is to a main road and the motorway it was very quiet. Very handy for the NEC and the motorway. Had an early dinner at the nearly Beefeater - food fine and service good. Paid for the continental breakfast next day and this was fine - good value for what it cost. Overall one of the best Premier Inns I have stayed at.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane R, Manager at Premier Inn Solihull South (M42) Hotel, responded to this review, November 5, 2012
Thank you for taking the time in letting us know how your stay was . We are glad you enjoyed it and hope to see you again in the near future .
Kind Regards
Reception Manager .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 3, 2012

Perfect 2 night stay, can't fault the Premier Inn, friendly service on arrival, clean & well equiped room with the basics for a comfortable night stay. No road/traffic noise experienced. 15 mins to LG Arena, less than 5 mins from motorway, 30 mins to Bullring shopping/NIA arena, 75 to Santa Pod. The attached pub is a beefeater, we had the full breakfast each morning, the fry up is cooked to order, you can choose whatever you like from the menu & it took about 10 mins, arrived freshly cooked & hot. Perfect. Had a lovely meal on the Friday night, Saturday night was a lot busier & even though we had booked, waited over an hour for our food, staff remained very polite, but kitchen just struggled with the demand. Would definately recommend staying at this Premier Inn & I would use the pub again, if busy, just be prepared to have a few drinks while you wait for your food!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartyWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane R, Manager at Premier Inn Solihull South (M42) Hotel, responded to this review, November 5, 2012
Thank you for taking the time in letting us know how your stay was . We are glad that you enjoyed it and hope to see you in the future.
Kind Regards
Reception Manager .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
124 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 30, 2012

hotel was standard for a premier inn, clean enough but the bed was so so uncomfy, could hardly walk the next morning with a bad back! the evening meal in the pub next door was poor, quality poor, service poor (had to ask for the sides that i asked for after the main was delivered) drink was quite pricey and the pub itself wasnt the cleanest with confusing menus!
would i return, mmmmmm second choice in the future!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 29, 2012

stayed here before visit to nec was 10 mins away stayed in a family room with 2 children excellent value clean rooms, friendly staff, pub next door good food staff excellent, but busy would stay here again

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane R, Manager at Premier Inn Solihull South (M42) Hotel, responded to this review, October 30, 2012
I would like to thank you for taking the time in letting us know how your stay was . We are glad that you enjoyed it and look forward to seeing you in the future. Kind regards Reception Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 28, 2012

For a chain that advertises rooms from £25, a rate of £113 for B&B is not good value for a completely soulless (but admittedly clean) hotel on the side of a motorway.

The Beefeater chain restaurant beside it is equally soulless and serves bland food.

I would have no problem staying here if I all I wanted was a room for the night, but the rate would have to be a lot closer to £25 than £113.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fbokmssan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Solihull South (M42) Hotel, responded to this review, October 1, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.

Your feedback is very much appreciated as it enables us to improve standards.
I will be passing your comments onto our marketing team.

Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2012

Had a great time, as always! Everything was great in the hotel but the pub was horrible and the staff all but Sue at breakfast were terrible, serving hot plates they used pot holders to manage to my baby!!!!! Then the staff ignoring us, the tables in the pub were sticky, you could watch the food waiting in the window and when I commented on the plate being too hot for a baby the waitress went off in a huff and brought back some weird shaped bowl with a slant! So now the hot porridge would just fall onto my son lap. Shocking!!!!! The service in the evening wasn't great but at least when there was a problem the staff would look at you! When I mentioned there was no coffee in the morning the women grabbed it, didn't look at me and didn't give me any response. Our waitress was Laura and once we complained about the plate being too hot she began having other staff serve us. We were very nice about the situation so I don't know why she chose to behave in such a way but Sue and a few other servers were very kind.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull S, Manager at Premier Inn Solihull South (M42) Hotel, responded to this review, September 19, 2012
Thank you for taking the time to send us your comments. We are glad you enjoyed your stay with us and hope to see you in the near future.

Kind Regards
Diane Rose
Reception Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Solihull South (M42) Hotel

Property: Premier Inn Solihull South (M42) Hotel
Address: Stratford Road, Solihull B90 4EP, England (Formerly Premier Inn Solihull - Shirley)
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Free Parking Wheelchair access
Hotel Style:
#6 Family Hotel in Solihull
#10 Business Hotel in Solihull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Solihull South (M42) Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
This quiet spot is handy for big acts at the NEC, Birmingham Airport and many local golf courses ... more   less 
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Also Known As:
Premier Inn Solihull (Shirley) Hotel Solihull

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