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“Just what the doctor ordered (2) !!” 5 of 5 bubbles
Review of Premier Inn Solihull Town Centre Hotel

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Premier Inn Solihull Town Centre Hotel
Ranked #5 of 25 Hotels in Solihull
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Just what the doctor ordered (2) !!”
5 of 5 bubbles Reviewed December 28, 2012

2nd Premier Inn visit following a great stay at the Kensington Earls Court.
We arrived by train and the hotel is only 5-10 minutes walk. Great check in - arrived sooner than expected, contacted reception and booked in 30 minutes early as room was ready. Everything was fully explained, staff very friendly.
Room was spotless and a good size. We booked as part of the Winter sale - £19.00 for a double room, so was excellent value. Room contained everything you need.
Hotel is 5 minutes walk from the town, including Touchwood shopping centre. Lots of places to eat and drink.
First visit to Solihull and would definitely be back as the hotel stay made it worthwhile. Would highly recommend for shopping with the added bonus of a great night out and not having to make our way home same day.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JDW2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 29, 2012
Hi, thank you for your fantastic comments about the team and hotel following your recent stay. We very much look forward to welcoming you back in the future. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
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English first
Suffolk
Level Contributor
411 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

We stayed 27th Dec, paid £19.00 booked one week earlier. All the excellent Premier Inn facilities, usuall excellent service making it our preferred budget hotel group though there really is nothing budget about the experience.
We had breakfast, the lady was most helpful, even when we accidently ordered the toast that we can make ourselves - she went and did it. We love the fact there are mugs in the breakfast, free tea and coffee in the rooms, very comfortable beds and now 30 minutes FREE WIFI, great extra.
We didn't have the problem with the parking that others had though we actually couldn't find the entrance of either the hotel or the car park, luckily we had a neice who lives in Solihull with us to point out how to get in.
We were in room 421 - no noise at all so we had a great nights rest.
We called in the morning to ask if we could get in a room early at 1pm as travelling from Felixstowe and going to a wedding in Malvern, they were really accomodating though we missed this because of the traffic and had to go straight to wedding.
I love the security of the place, with access via card only. I like that the towels are available but encouragement made to be green and only use what you need. I like not having to worry about the things you forget or shampoo/showergel. There is a cash machine available and drinks machine.
I would love it if there was some water machines and the sign post for hotel and also for parking was enhanced.
We had a great stay, thank you.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 29, 2012
Hi, thank you for your fantastic comments regarding the newest hotel to open in Solihull for the last decade, Premier Inn Solihull Town Centre. We are pleased you had a great time and hope to see you again in the future. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, England, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

i live in solihull and regardless i would happily stay in this hotel again, me and the girlfriend stayed here as the second part of a two night trip and i couldnt be happier.

checked in at 5pm and even tho we had made dinner reservations these were easily held back from 5:45 to 6:30 as we were running late.

food was simply amazing , the whole experience from the seating us at a table to the bill was fantastic... and to add to that 3 course dinner, drink and buffet breakfast all in for 22.99 what a bargain!!!

the room was cleaned to the normal premier inn spotless standards, service both on reception and restaurant was amazing.

highly recommended and i will definitely make sure i stay again even tho i only live three miles away from the hotel.

thankyou solihull you are the first hotel to open in the town for ages and have made a lasting impression with me :):)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 23, 2012
Hi, thank you for your comments following your recent stay at Premier Inn Solihull Town Centre, l am pleased you had a fantastic time and we look forward to seeing you again. Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
97 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed December 18, 2012

A new premier inn near to the centre of Solihull. Typical premier inn layout with a onsite Thyme restaurant, and limited onsite parking. There is a public car park next door (lode lane) this is locked overnight but this is more secure, and rates seemed reasonable.
There are plenty of food options nearby such as Jimmy spice buffet and plenty of 'chain' restaurants in the touchwood shopping centre a ten minute walk away. We ate in the hotel, the evening meal was mixed,the garlic flatbread was excellent, the soup advertised as winter veg was terrible ( mushroom & Stilton we think) but they didn't charge for it. The steak was a little overlooked but overall good value.
The breakfast was one of the best we've had at a premier inn, all buffet style including the hot food so no waiting around and a really nice coffee machine.
Only minor complaints were the soundproofing wasn't as good as normal with noise from people and cars in the street outside audible. Also the water wasn't that hot in the bathroom.
On the whole a very good value stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SAW68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 19, 2012
Hi

Thank you for your comments following your recent stay at Solihull's newest hotel - Premier Inn - Solihull Town Centre. Its great to hear you had a great stay and we look forward to welcoming you back soon. I am also glad you enjoyed our " Eat As Much As You Like " breakfast! Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 17, 2012 via mobile

Stayed at the hotel for a work Christmas party and was really impressed! The rooms were spacious, clean and tidy and the staff were very friendly and helpful. My only grumble was the delay at check in as the automated checkin machines weren't working and the cash machine was out of order. Other than that, I couldn't fault it. Will definitely be visiting again soon and would recommend to anyone staying in Solihull!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ClaireCoats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 18, 2012
Hi, Thank you for your fantastic comments regarding your recent stay at Solihull's newest hotel -Premier Inn Solihull Town Centre.
It' s good to hear that you would recommend the hotel when visiting Solihull and we look forward to welcoming you back very soon.
Have a wonderful Christmas and New Year!
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 16, 2012

Arrival by car - no designated drop off area so you start paying parking charges straight away .You can then have a lengthy walk , with some difficulty, to get from to Public Car Park to the Hotel particularly if you have large suitcases..Hotel do not clearly inform you that the "SECURE " CAR PARK shuts at 23.00 hours and does not re-open until the following day at 06.00 hours !!! Vehicle is not accessible during these hours .Hot water in bathroom was not hot barely warm .Morning newspaper ordered failed to arrive. -and so it goes on & on.
Air con is noisy and sound insulation is not particularly effective.

Reccommend you stop at the Warwick Premier Inn !!!!!!!.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Reginald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 20, 2012
Firstly please accept my sincere apologies for the inconvenience during your recent stay at Premier Inn Solihull Town Centre. We do recommend Lode Lane car park, which is managed by the local council as the nearest facility to the hotel being directly opposite and whilst they do have signs upon entry and departure detailing prices and opening times, l will look into having additional signs made for inside the hotel to assist our guests further. You are clearly unhappy with your stay and l would like to, in line with our promise, offer you a full refund for both nights under our " good night guarantee " which l know my team have already actioned following your meeting with my Duty Manager on the day. I hope goes some way in restoring your faith in my hotel. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

we stayed in this hotel for one night as we were going to a funeral,staff were very helpfull and let us into our rooms early as we had traveled from devon,very nice comfortable rooms.we would definatly stay again,hope they keep the rooms at £29 good value for money.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank bettyboob123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestJourneyManager, General Manager at Premier Inn Solihull Town Centre Hotel, responded to this review, December 12, 2012
Thank you for our comments. Premier Inn Solihull Town Centre is the first new hotel to open in Solihull or over ten years and we are pleased that you enjoyed your stay. We often have £29 deals available at the hotel throughout the year and hope to see you again on another occasion. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Solihull Town Centre Hotel

Property: Premier Inn Solihull Town Centre Hotel
Address: 68 Station Road, Solihull B91 3RX, England
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 25 Hotels in Solihull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Solihull Town Centre Hotel 3*
Number of rooms: 115
Official Description (provided by the hotel):
Superbly located in the centre of Solihull, opposite Lode Lane car park & a short distance from the Touchwood shopping centre. 0.5 miles from Solihull train station and a 10 minute journey to Birmingham. Our Solihull Town Centre Premier Inn has everything you'd expect, incredibly comfy beds in every room with a Thyme Restaurant serving a mix of traditional and contemporary dishes. We have no parking at the hotel for our guests but we do recommend Lode Lane car park directly opposite the hotel, which offers overnight parking and charges will apply with restricted opening and closing times. ... more   less 
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