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Premier Inn Solihull (Hockley Heath, M42) Hotel
Ranked #7 of 28 Hotels in Solihull
Certificate of Excellence
Reviewed January 9, 2013

This was my first stay at a PI and I have to say that both my partner and I were very impressed. The staff were really friendly and helpful. They told us everything we needed to know and booked us a taxi to where we needed to go that evening. The breakfast was really nice and very welcome after our night out. Only one thing I would say as a down side was that there were not enough staff on at breakfast to replenish the food, plates and hot water.
Excellent hotel at a bargain price.
Thank you

  • Stayed: December 2012, traveled as a couple
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Thank Lollypop73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded January 16, 2013

We are thrilled that your first experience was such a great one and hopefully, the first of many. We hope to see you here at Hockley Heath in the near future.

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486 - 492 of 602 reviews

Reviewed January 4, 2013

I have stayed at this hotel several times and in the past criticised the tired and neglected appearance of the room.Not so this time.Our room was bright and cheerful.Everything was clean and fresh.A large TV adorned the wall opposite the bed.It cost just £19.00 for the night and was very good value for money.Do not be put off by reference to it being on a main road(from Bham to Stratford).The bedrooms sit well back behind the restaurant and we could not hear any road noise.
The desk clerk was helpful and friendly.
The hotel is near the motorway but far enough away not to be affected by it.

  • Stayed: December 2012, traveled as a couple
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1  Thank emmanbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded January 7, 2013

We are happy to hear you enjoyed your stay with us. Hopefully we will see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

Most impressed with Premier at Hockley Heath. Excellent staff and facilities, nothing was too much trouble for them. Would stay there again when visiting relatives in the area. Room was bright and clean and the bed very comfy with a choice of pillows. Tean and coffee making facilities very much appreciated.

Room Tip: Would imagine that all the rooms are good.
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  • Stayed: December 2012, traveled with family
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1  Thank 171joey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded December 30, 2012

We're delighted you enjoyed your stay with us. Hopefully see you again in the near future when visiting once more.

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Reviewed December 10, 2012

Recently stayed here with my 2 year old twin boys and a friend, so they gave us a perfectly made up family room with space for the 2 cots without any trouble. Dinner was very good and the highchairs were put out with colouring pencils and books. The staff were all very very helpful and nothing was too much trouble. As this was the first time I had visited the UK with my twins, they helped to make the trip less stressful, thank you.
I would strongly recommend this to families, and in fact to anyone.

  • Stayed: December 2012, traveled with family
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Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded December 19, 2012

We are so happy that you enjoyed your stay with us. We hope you stay with us again when you next visit. Have a great Christmas and a happy New Year.

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Reviewed December 1, 2012

I like to use Premier Inns for business a fair bit as they are good value, the rooms are normally clean and fresh feeling. This one at Hockley Heath was no exception to to this, along with the normal friendly and helpful staff. A good nights sleep, good value meal deal along with breakfast and local to where I needed to be so extra lie in time.

Yes, Premier Inns can be samey but for the price you pay I can live with that,

  • Stayed: November 2012, traveled on business
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1  Thank VeloRiderSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded December 10, 2012

Thank you for your feedback. We're glad you consistently have good experiences with us. We look forward to seeing you at Hockley Heath again soon and hope you have a very Merry Christmas.

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Reviewed November 26, 2012

Hotel ok, but had problems with the room temperature - no matter how many times we tried to increase it, it kept defaulting back to 18 degrees. Ate for one night at The Barn. Service was ok, but the food was definitely nothing to write home about. We ended up sending food back for being overcooked. Ate for two nights at a pub about a mile walk down the road - much better food there!

Room Tip: Two floors, no lift.
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  • Stayed: November 2012, traveled on business
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Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

Gave the restaurant another chance this year but it was still dreadful. The service was poor, and it took until 11pm for the desserts to arrive - this was an 8.30 table and we had no starters! There were only 7 of us too. Food was returned when it came out with green inedible potatoes, and another when a fly was found in the dip - the staff were not really interested and the promised free coffee never arrived. What a shambles. The next night we went to the steak place along the road which was superb and currently deserves the trade it seems to be getting!

The hotel itself is great, and the rooms are clean and comfortable. The new televisions were a great improvement - well done Premier. My room had a cracked toilet bowl which needed replacement, but everything in the bathroom was clean. One pillow case looked unclean but there were others available so it wasn't cause for complaint.

Premier really does need to sort out this restaurant. The hotel would get a 4 or 5 blob rating without it, and the desk staff are helpful & friendly.

Every year we complain and fill in the survey. Every year management fails to respond - maybe this year they will try to defend it??

  • Stayed: November 2012, traveled with friends
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1  Thank 302GSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this reviewResponded November 23, 2012

Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.

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Additional Information about Premier Inn Solihull (Hockley Heath, M42) Hotel

Address: Stratford Road | Hockley Heath, Solihull B94 6NX, England
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Solihull
Price Range: $60 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Solihull (Hockley Heath, M42) Hotel 3*
Number of rooms: 78
Official Description (provided by the hotel):
Premier Inn Hockley Heath is ideally situated for both access to Solihull, Birmingham, Birmingham Airport and the surrounding midlands. We are situated close to the M40 and M42 but benefit from a rural, quiet location popular with families and business guests alike. Premier Inn Hockley Heath kindly points out to our guests that we currently are not an air conditioned hotel, however, during hot weather we do strive to offer our guests the best experience possible. ... more   less 
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Also Known As:
Premier Inn Solihull (Hockley Heath) Hotel Solihull

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