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“Perfect when visiting relatives.”

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Premier Inn Solihull (Hockley Heath, M42) Hotel
Ranked #4 of 25 Hotels in Solihull
Certificate of Excellence
Malaga, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect when visiting relatives.”
5 of 5 bubbles Reviewed December 28, 2012

Most impressed with Premier at Hockley Heath. Excellent staff and facilities, nothing was too much trouble for them. Would stay there again when visiting relatives in the area. Room was bright and clean and the bed very comfy with a choice of pillows. Tean and coffee making facilities very much appreciated.

Room Tip: Would imagine that all the rooms are good.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 171joey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, December 30, 2012
We're delighted you enjoyed your stay with us. Hopefully see you again in the near future when visiting once more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

Traveler rating
    265
    175
    47
    24
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Brackley, United Kingdom
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

Recently stayed here with my 2 year old twin boys and a friend, so they gave us a perfectly made up family room with space for the 2 cots without any trouble. Dinner was very good and the highchairs were put out with colouring pencils and books. The staff were all very very helpful and nothing was too much trouble. As this was the first time I had visited the UK with my twins, they helped to make the trip less stressful, thank you.
I would strongly recommend this to families, and in fact to anyone.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, December 19, 2012
We are so happy that you enjoyed your stay with us. We hope you stay with us again when you next visit. Have a great Christmas and a happy New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 1, 2012

I like to use Premier Inns for business a fair bit as they are good value, the rooms are normally clean and fresh feeling. This one at Hockley Heath was no exception to to this, along with the normal friendly and helpful staff. A good nights sleep, good value meal deal along with breakfast and local to where I needed to be so extra lie in time.

Yes, Premier Inns can be samey but for the price you pay I can live with that,

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VeloRiderSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, December 10, 2012
Thank you for your feedback. We're glad you consistently have good experiences with us. We look forward to seeing you at Hockley Heath again soon and hope you have a very Merry Christmas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 26, 2012

Hotel ok, but had problems with the room temperature - no matter how many times we tried to increase it, it kept defaulting back to 18 degrees. Ate for one night at The Barn. Service was ok, but the food was definitely nothing to write home about. We ended up sending food back for being overcooked. Ate for two nights at a pub about a mile walk down the road - much better food there!

Room Tip: Two floors, no lift.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princes Risborough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 21, 2012

Gave the restaurant another chance this year but it was still dreadful. The service was poor, and it took until 11pm for the desserts to arrive - this was an 8.30 table and we had no starters! There were only 7 of us too. Food was returned when it came out with green inedible potatoes, and another when a fly was found in the dip - the staff were not really interested and the promised free coffee never arrived. What a shambles. The next night we went to the steak place along the road which was superb and currently deserves the trade it seems to be getting!

The hotel itself is great, and the rooms are clean and comfortable. The new televisions were a great improvement - well done Premier. My room had a cracked toilet bowl which needed replacement, but everything in the bathroom was clean. One pillow case looked unclean but there were others available so it wasn't cause for complaint.

Premier really does need to sort out this restaurant. The hotel would get a 4 or 5 blob rating without it, and the desk staff are helpful & friendly.

Every year we complain and fill in the survey. Every year management fails to respond - maybe this year they will try to defend it??

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 302GSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, November 23, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South West England, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

Well we always stay there over five years now each year for the Classic car show at the NEC nice clean rooms and warm food good.
However the veggie menu, not so good which could be improved.
We have already booked the same hotel for the Classic next year.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, November 21, 2012
Thank you for your feedback. It's great that your stays are consistently good experiences with us. We hope to offer many more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

For the last few years Premier Inn have been my hotel of choice when simply looking for a clean room to rest my head. Whilst I enjoy the Marriots and Radisons whilst on business travel; when it's coming out of my wallet, I'm looking for a deal!
A small minority of Premier Inns have been disappointing but this is certainly not one of them. We stayed for a wedding and the staff could not have been more helpful trying to get our rooms ready for us (despite turning up well before normal check-in time). Rooms were clean and fresh and (despite being right next to reception) quiet.
The ajoining pub/restaurant is highly recommended. We only had the (excellent) breakfast there but our friends said the evening meal was great. It is disappointing to see that Premier Inns have raised the cost of their breakfast - but as long as you are prepared to 'tuck in to everything going' in still offers good value for money when compared to most other hotels.
Plenty of room in the car park so absolutely nothing to complain about and I, for one, will be back.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kacey101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca C, Manager at Premier Inn Solihull (Hockley Heath, M42) Hotel, responded to this review, November 21, 2012
We are really happy that you enjoyed your stay with us. We look forward to seeing you again when you return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Solihull (Hockley Heath, M42) Hotel

Property: Premier Inn Solihull (Hockley Heath, M42) Hotel
Address: Stratford Road | Hockley Heath, Solihull B94 6NX, England
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Solihull
#8 Romantic Hotel in Solihull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Solihull (Hockley Heath, M42) Hotel 3*
Number of rooms: 78
Official Description (provided by the hotel):
Premier Inn Hockley Heath is ideally situated for both access to Solihull, Birmingham, Birmingham Airport and the surrounding midlands. We are situated close to the M40 and M42 but benefit from a rural, quiet location popular with families and business guests alike. Premier Inn Hockley Heath kindly points out to our guests that we currently are not an air conditioned hotel, however, during hot weather we do strive to offer our guests the best experience possible. ... more   less 
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Also Known As:
Premier Inn Solihull (Hockley Heath) Hotel Solihull

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