Have travelled to Birmingham many times but never had to stay in Solihull. Visited for two days for a friends wedding and what a delight Solihull is!
The hotel is located just behind the main shopping centre, which is a pleasant experience during the day and has a vibrant nightlife.
The hotel itself is well appointed and the rooms were clean and very presentable; a credit to the housekeeping staff.
But the whole experience was let down by very poor front of house staff and wating staff - not all were bad, but there were enough to spoil the stay. We were not sure whether we had booked breakfast or had a room only rate and unfortunately took some non commital responses as a confirmation that breakfast was included.
When we discovered that it wasn't, we were hit with a bill of £13 each for breakfast. Complaints to the staff were not met with an apology, just a brusk, well thats what you booked - even after explaining further there was no positive reponse - not even an apology.
Add this to lack lustre waiting staff and a bottle of sparkling wine that was flat and the two days were somewhat spoilt.
Would like to give the hotel a second chance, as it is clean and tidy and well located - but us Brits continue to strive to provide some of the worst customer service in the world!!
- Official Description (provided by the hotel):
- The Crowne Plaza Solihull is 5 miles from the Birmingham NEC and ideally located whether you are on business or taking a break. Birmingham International Airport is 15 minutes away. Situated in the heart of England, we are 1 mile from Jct 5 off the M42 with direct links to the M6, M6 TOLL, M1 and M40. Solihull is a vibrant and welcoming town and is the perfect accompaniment to this exceptional 4 star hotel where you can celebrate your wedding venue with a picturesque view overlooking a beautiful fountain and lake. Our fantastic new facilities include 12 modern and flexible meeting rooms designed for both practicality and comfort, 120 refurbished bedrooms, air-conditioning and wireless internet access throughout the hotel, kids eat free and indoor heated swimming pool. Restaurant and our Lounge bar offer both formal and informal dining options to suit tastes from around the world. To make the most of your stay, visit our leisure club and take advantage of the gymnasium, steam, Jacuzzi and sauna. Nearby attractions include Cadbury World, Touchwood entertainment and shopping complex, Shakespeare's birthplace Stratford upon Avon and Sea Life Birmingham. Just a few of the many places to experience when visiting beautiful Solihull. ... more less
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- Also Known As:
- Holiday Inn Solihull Hotel Solihull
- Solihull Holiday Inn