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“Great staff, great location. Second home”

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Crowne Plaza Solihull
Ranked #9 of 28 Hotels in Solihull
Reviewed February 13, 2013

I stayed here for 2 and a half years while working in a project. Quite simply some of the best hotel staff I've ever met and will go out of their way to help you. It's dead opposite the town centre and would can walk right across to everything you could want. Restaurants, bars shops etc.

Would recommend and I would always stay here out of the other hotels in Solihull

Room Tip: Water pressure is lower on third floor, try to avoid.
  • Stayed: February 2013, traveled on business
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1  Thank Woody2k4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 9, 2013

Dear Guest

Thank youi for your review following your recent return to the Holiday Inn Solihull.

I was delighted to read that enjoyed your stay with us and appreciate your great comments regarding the team here.

I have noted your comments regarding the water pressure on the third floor and have passed this on to our maintenance team.

Once again, thank you for sharing your feedback and we look forward to welcoming you back to the Holiday inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 - 503 of 668 reviews

Reviewed February 13, 2013

We stayed at this hotel by accident as we had been double booked at the Holiday Inn Nec.
Although we were unexpected guests the night manager was excellent. He was so attentive and understanding. We had a lovely room and the breakfast was really good with a nice selection of food. In fact for travelling from Birmingham airport we would probably use this hotel as our preference having used the other two hotels closer to the airport. Just to advise other travellers there is a charge per night for parking.

  • Stayed: February 2013, traveled as a couple
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1  Thank JJGRIFFITHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 9, 2013

Dear Guest

Thank you for your review following your recent stay at the Holiday Inn Solihull.

I was delighted to read that you were made to feel so welcome and were well looked after by our team. Thank you also for your kind comments about our Night Manager.

Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

We stayed here whilst visiting some friends in the area, the location is excellent,! Across the road is the shopping centre with an array of shops and restaurants and even a cinema.
The hotel itself is nice but slightly date. The executive room was a good size, but had a few dirty items such as cups and glasses which were promptly exchanged.
The breakfast was great and there was plenty of choice, the staff at breakfast were very helpful and friendly.

Room Tip: Go for an executive room with a fountain view :)
  • Stayed: January 2013, traveled as a couple
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2  Thank Lizzy_lu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 9, 2013

Dear Guest

Thank you for your review following your recent stay at the Holiday inn Solihull.

I was delighted to hear that you enjoyed your stay here.

I was sorry to read that you found dirty glasswear and crockery in your room and this is being followed up by our Housekeeper.

Thank you again for taking the time to post your review and we hope to welcome you back to the Holiday inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

Recently stayed here due to heavy snow and found the accommodation to be clean and well proportioned. Not a tired holiday inn like many. Used room service and food was delivered promptly and to a good standard

  • Stayed: January 2013, traveled on business
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1  Thank SteveS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 8, 2013

Dear Guest

Thank you for your review following your recent stay at the Holiday Inn Solihull.

I was delighted to read that you found our rooms to be clean and comfortable and that you found our room service to be of a good standard.

Thank you again for taking the time to post your review and we hope to welcome you back to the Holiday Inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

We have used this hotel a number of times when on business in Birmingham and the NEC. It is in an excellent location for both Birmingham City centre and is only 10 minutes from the NEC. The hotel itself is modern, clean and has its own sports centre (complimentary for guests) with a great gym and swimming pool. The breakfasts are OK with a small but good quality selection, though they need to serve proper coffee, not the frothy stuff from a machine.
Across the road you can access a good indoor shopping mall with some great stores including John Lewis, and there are over 100 restaurants to choose from within the vicinity. The town centre has all the great high street names and is a good upmarket shopping environment all within 10 minutes walk of the hotel.
The staff are pleasant and helpful, and the hotel has a great relaxed atmosphere. There is a car perk on site though they charge 5 pounds per day to park in addition to the room rate.

  • Stayed: January 2013, traveled on business
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1  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 8, 2013

Dear Guest

Thank you for your review following your recent stay at the Holiday Inn Solihull.

I was pleased to read that you found our hotel to be comfortable and our team helpful.

With regard to our coffee, I believe you had a Cappuccino. I am sorry we did not offer our selection of coffees which includes Latte, Americano and Cafe au Lait.

Thank you again for taking the time to post your review and we look forward to welcoming you back to the Holiday Inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

Used this hotel a couple of times when visiting the NEC.

It has ample parking and is is well located opposite the shopping mall of central Solihull which contains the usual choice of chain food restaurants and a mutiplex cinema.

  • Stayed: January 2013, traveled as a couple
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Thank Southcoasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 8, 2013

Dear Guest

Thank you for your review following your recent stay at the Holiday Inn Solihull.

I was pleased to read that you found our location and car parking well located and convenient.

Thank you again for taking the time to post your review and we hope to welcome you back to the Holiday Inn Solihull in the future.

Yours sincerely
Edwina Blyth
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

I have just spent two nights at this hotel. It suited our purpose very well: central location for business district and Touchwood shopping precinct, car parking right by the hotel, room booked the previous day.It was warm and comfortable and I slept soundly. The lighting in the bathroom was good. I enjoyed the leisure club, also warm, with a nicely eucalyptus fragranced steam room.Staff were welcoming, and remembered to use my name, which was impressive. Downsides? Hospitality tray was very basic, toiletries similarly simple, just generic soap, shower gel and shampoo. The furnishings were adequate rather than boutique standard, absolutely fine as I expect most of their guests are there fairly briefly for work rather than leisure, judging by the very small number of guests in Monday breakfast.We enjoyed both the breakfasts we had, and someone wishing to have a substantial meal would have had plenty of scope. Overall, a pleasant stay, though I did think it was on the expensive side. We ate in the Touchwood restauarants, across the way, so cannot comment on the dining experience.

  • Stayed: January 2013, traveled with family
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1  Thank Millie024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwina B, Guest Relations Manager at Crowne Plaza Solihull, responded to this reviewResponded April 8, 2013

Dear Millie
Thank you for your review following your recent stay at the Holiday Inn Solihull.

I am pleased to read that you found our hotel comfortable and our team to be helpful throughout your stay.

I have noted your comments regarding our hospitality tray and toiletries, I am sorry you felt they were basic.

Thank you again for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Solihull in the future.
Yours sincerely
Edwina Blyth
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Solihull

Address: 61 Homer Road, Solihull B91 3QD, England (Formerly Holiday Inn Solihull)
Phone Number:
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Solihull
Price Range: $81 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Solihull 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Crowne Plaza Solihull is 5 miles from the Birmingham NEC and ideally located whether you are on business or taking a break. Birmingham International Airport is 15 minutes away. Situated in the heart of England, we are 1 mile from Jct 5 off the M42 with direct links to the M6, M6 TOLL, M1 and M40. Solihull is a vibrant and welcoming town and is the perfect accompaniment to this exceptional 4 star hotel where you can celebrate your wedding venue with a picturesque view overlooking a beautiful fountain and lake. Our fantastic new facilities include 12 modern and flexible meeting rooms designed for both practicality and comfort, 120 refurbished bedrooms, air-conditioning and wireless internet access throughout the hotel, kids eat free and indoor heated swimming pool. Restaurant and our Lounge bar offer both formal and informal dining options to suit tastes from around the world. To make the most of your stay, visit our leisure club and take advantage of the gymnasium, steam, Jacuzzi and sauna. Nearby attractions include Cadbury World, Touchwood entertainment and shopping complex, Shakespeare's birthplace Stratford upon Avon and Sea Life Birmingham. Just a few of the many places to experience when visiting beautiful Solihull. ... more   less 
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Also Known As:
Holiday Inn Solihull Hotel Solihull
Solihull Holiday Inn

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