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“Reasonable business Hilton in nice location”

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Hilton Puckrup Hall, Tewkesbury
Ranked #4 of 7 Hotels in Tewkesbury
cologne
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Reasonable business Hilton in nice location”
Reviewed February 25, 2013

A reasonable, but not top class, Hilton standard. Polish visitors will feel especially welcome, as many of the staff appear to come from there. I was in a small suite, with a nice balcony and a view of the golf course and gym. As other guests have mentioned, some repairs are needed.

The chef was doing an excellent job of achieving his profit targets, which made the breakfast buffet somewhat disappointing for a Hilton. There was a big tub of tomato sauce, in which guests could hunt a lonesome baked bean. The neighbouring tub of water allegedly contained some scrambled eggs. And while the sausages probably did contain some unnamed meat, the cheap knives provided had some difficulty cutting into them.

  • Stayed February 2013, traveled solo
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Helpful?
1 Thank david44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 28, 2013
Dear david44

Thank you for your review of this Hotel.

I wanted to personally reply to you and take your feedback to improve the products we offer. I have passed on your comments to the departments involved to ensure that food at breakfast is replenished on a regular basis.

On a positive note I am pleased to you enjoyed the suite and the view of the golf course, I do hope we have the opportunity of welcoming you back.

If I can be of any assistance to you in the future, please do not hesitate to contact me personally.

With kind regards.

Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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English first
Barry, United Kingdom
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 25, 2013

This hotel, spa and gym experience was very good! Took my wife there for a short get-away, and was pleasantly surprised! The dining experience and food quality in the main restaurant was excellent, and the staff couldn't have been more helpful! We each had spa treatments and that also was excellent value for money....but next time I will not have the 'knots' addressed! Our room was in the older part of the complex, but clean, and QUIET! Great stay.... If you golf, there is another reason to visit.

Room Tip: Book a table at the formal dining restaurant. You will be glad you did!
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Daddymeerkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 26, 2013
Dear Daddymeerkat

Thank you so much for your kind comments on this website with regards your recent stay at Hilton Puckrup Hall.

It is pleasing to read that you enjoyed the whole experience here at the Hotel in particular the Escape Spa for your massage.

We truly hope to welcome you back in the not too distant future and if there is anything you feel I can be of assistance with, then don’t hesitate to contact me.

With kind regards.


Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol Uk
Level 5 Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 24, 2013

Stayed for 3 days. Good standard Hilton, but not the best - it is getting "tatty" round the edges but it's a wonderful location and has a good lounging pool (it's not big enough for sustained swimming) & hot tub. Our room (131) was at the back of the hotel and was comfortable but like the corridors and furnishings and bathroom getting tatty and worn. TV is non Hd with limited channels but good Hilton standard films for purchase.

Great restaurant and good bar food, well served, though all food is expensive for what you get (£13 for a standard burger is a lot of money to me). The breakfasts are particularly good and well stocked. Staff, especially restaurant and bar, were attentive.

It's got it's own golf course and really is a great golf get-away too - the course looks challenging

It's good but not great - there's nothing to distinguish it really. You'll almost certainly have a good stay but probably not memorable.

  • Stayed February 2013
    • Value
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Helpful?
Thank Philby_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 26, 2013
Dear Philby_UK

Thank you for taking the time to write your review of Hilton Puckrup Hall on this website.

I am pleased that you found the staff attentive and enjoyed the restaurant and food here in particular the Hilton breakfast.

Thank you for staying at Hilton Puckrup Hall, I do hope we have the opportunity of welcoming you back to stay with us in the not too distant future.

Yours sincerely

Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed February 20, 2013

Excellent hotel in very good location. Food quality is good though supplements are a bit pricey. Spa needs some maintenance and upgrading.
Have been coming for 20 years, and will continue to do so, Breakfasts to die for!

  • Stayed February 2013, traveled with family
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Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 22, 2013
Dear Tim S

Thank you for taking the time to write a response after your recent visit.

I am pleased that you enjoyed your stay here at the Hotel and look forward to welcoming you back again soon.

With kind regards.
Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 20, 2013

Me and my daughter arrived at tea time, we were told dinner and breakfast times as we checked in. \went up to the room which was lovely, clean had everything we needed for our overnight stay.

We went down for the evening meal and I have to say the food was amazing and the service was really good.

We went down for the breakfast just after 9am was a little disappointed to see that there was no more bacon left. The waitress said that she would get the chef to make some more. I said it didn't matter. But she said this was not a problem and we got fresh bacon. Have to say the breakfast and service again fantastic. We had a lovely stay. Thank you very much

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank clawdeen8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 21, 2013
Dear clawdeen8

Thank you for your kind comments on Trip Advisor with regards to your recent stay.

I am pleased to read that our efforts contributed to your enjoyable stay. We at Hilton Puckrup Hall take pleasure in creating moments for our guests and it certainly was no trouble to ask for further bacon at breakfast.

I truly hope to welcome you back in the not so distant future. Please do not hesitate to contact me should you require any assistance in the future.

With kind regards.

Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west midlands
Level 6 Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 18, 2013

gold memebers,so had upgrade to executive room overlooking the golf course,which was really nice,smooth check,in,and room was good, no issues really,a large ,nicely decorated hotel,partner use pool facilities,living well gym.,,,,,,,super breakfast,staff friendly and pleasant.,,we dined at a local pub the fleet at twyning ,which is about 4 minutes drive from the hotel a smart country pub, great staff and good food.hotel nicely situated for driving to tewkesbury and surrounding areas,this was our second visit to the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank hairybear007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 22, 2013
Dear hairybear007

Thank you for your positive comments on this website.

Your observations and opinions are appreciated, as they enable to assess the standard of our facilities and services we offer to our guests.

Thank you for staying with us at Hilton Puckrup Hall, Tewkesbury, we look forward to welcoming you back.

With kind regards.

Lynn Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 17, 2013

This was our Valentine romantic night away..... First time staying at a Hilton Hotel and was thoroughly impressed allround.
We stayed in the double deluxe room 150 bit of a trek to the room as this is a big hotel,but this was not a problem as after a absolutely fantastic meal best ever, in the Balharries Restaurant needed to walk it off lol.
The staff were exceptional cheerful and could`nt do enough for you A*
I would definately recommend this hotel in total cnfidence that you wont fail to be impressed by it relaxed atmosphere and beautiful views and surrounding grounds oh and did i mention how great the food was lol
Just one thing if you are planning on using the Spa booked ahead as we could`nt get in was fully booked :(

Room Tip: Rooms facing the golf course stunning views
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 426karen426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuckrupHall, Guest Relations Manager at Hilton Puckrup Hall, Tewkesbury, responded to this review, February 21, 2013
Dear 426karen426

Thank you for writing such a positive review on this website.

I am pleased to read that you had a good stay and found the staff, food and surroundings memorable and enjoyable. It is such a pleasure to receive such positive feedback.

The Spa does get very busy at weekends and it is adviseable to pre-book any treatments before arriving.

With kind regards.

Lynn Bishop
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Puckrup Hall, Tewkesbury

Property: Hilton Puckrup Hall, Tewkesbury
Address: Puckrup, Tewkesbury GL20 6EL, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Tewkesbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Tewkesbury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Puckrup Hall, Tewkesbury 4*
Number of rooms: 112
Official Description (provided by the hotel):
Enjoy a relaxing retreat to the Hilton Puckrup Hall, Tewkesbury hotel on the edge of the Cotswolds. Located just 50 minutes from Birmingham and Bristol, the hotel is set amongst 140 acres of private parkland and boasts a championship 18-hole golf course - perfect for golfing weekends. Host a conference event or a beautiful wedding amidst picturesque surroundings. Take advantage of the hotel's extensive grounds, catering for up to 200 guests and ideal for outdoor teambuilding activities. Celebrate a special occasion in the ballroom, discuss business in one of the 15 meeting rooms and stay connected with Wi-Fi in public areas. Choose from a full range of treatments at The Escape Spa.. Swim laps in the indoor pool or simply relax in the sauna, whirlpool or steam room. Keep fit at the LivingWell Health Club featuring cardiovascular and strength training equipment. Refresh with a cold drink in the Terrace Bar and relax in a comfortable arm chair or enjoy some fresh country air while savouring a snack at the outdoor golf terrace. Take in views of the golf course while sampling traditional English and internationally inspired cuisine cooked to perfection by the talented chefs at Balharries restaurant. Unwind in a comfortable guest room with a 32-inch plasma TV, on-demand movies and room service. ... more   less 
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Also Known As:
Hilton Puckrup Hall, Tewkesbury Hotel Tewkesbury
Hilton Tewkesbury
Tewkesbury Hilton

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