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“Nice hotel shame about the staff”

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Holiday Inn Express Walsall
Ranked #4 of 11 Hotels in Walsall
Certificate of Excellence
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice hotel shame about the staff”
Reviewed June 1, 2013

We made a late booking as we had been travelling all day and I was tired so decided to stop over rather than continuing on with the journey. I appreciate we arrived late but I was not impressed with the attitude my partner and I received from the lady who checked us in. It was the end of her shift so I just let it go. However, when we checked out the next morning she was very rude and charged us, even though I informed her we had already paid. We ended up being charged twice. Expedia, who I had booked through were incredibly helpful and sorted it out. A shame because the hotel was clean and good value for money but I shall never go back there as I consider customer service important but the staff there clearly don't.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Night_owl_269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExWalsall, General Manager at Holiday Inn Express Walsall, responded to this review, June 3, 2013
Thank you for your review.

I am glad you found the room clean and to be good value.

I was disappointed upon reading the review as the level of customer service you received was well below what we aim to achieve.

I would like to discuss this in more detail with you so would be grateful if you could contact me directly, either by email gm@hiexwalsall.com or by phone 01922 705250.

Kind Regards, Victoria Glover, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

423 reviews from our community

Traveler rating
    141
    172
    74
    22
    14
See reviews for
107
109
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122
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 30, 2013

Normally stay in the Holiday Inn on the other side of the roundabout but they were fully booked so booked this one.

BEST NIGHT SLEEP EVER!!

Rooms ok, basic, tv needs an update but everything else is good.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akb1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExWalsall, General Manager at Holiday Inn Express Walsall, responded to this review, June 3, 2013
We are very happy to hear you had the best nights sleep ever!

Jsut for information the TVs are being updated this year and we had some recent renovation to a number of our rooms.

We do hope to welcome you back to the hotel soon.

Kind Regards, Victoria Glover, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carnforth
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 28, 2013

I saw that there were some mixed reviews of this hotel, but we tried it all the same, and were pleasantly surprised. It sits literally just off from junction 10 of the Southbound M6 and you would perhaps expect some motorway noise, but that was not the case. The reception staff greeted us on a busy Saturday of a holiday weekend; they were pleasant, and even entertaining! The entrance was smart and clean as were all the public areas, and our room was larger than some we have had at other similar hotels. Another hotel chain is situated opposite, and they had a couple of large restaurants, while close to hand was KFC if you wanted just fast food. Breakfast was a hot (or cold if you prefer) buffet, and was continually restocked and of course is included in the price. It is handy for visiting some local sights, the shopping centres of Wolverhampton and Walsall and a quick thirty to forty minutes from Birmingham and Coventry. This could even be a good stop for those wanting to get to Birmingham airport or on route to the South and South East. I would recommend this hotel.

Room Tip: When booking, ask for a quiet room and hopefully you will get one on the opposite side to the motorw...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Les S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExWalsall, General Manager at Holiday Inn Express Walsall, responded to this review, June 3, 2013
Thank you for leaving a review about our hotel.

We are glad you decided to stay with us whilst in the Midlands. We are conveniently located for local shopping in the major towns and as you say very convenient for people going north or south and need a stop over point.

We do hope you choose us again when you are next in the Midlands.

Kind Regards, Victoria Glover, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
85 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 27, 2013

Certainly one up on the one stayed in Gloucester. Better on all counts. Can't complain much for the price I paid looked expensive but nothing is cheap in UK so far so good. I reached here early in the morning around 8.30 am and the staff at front desk was kind enough to hold my big suitcase in their office without much hassles. That set me free for rest of the day working..

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExWalsall, General Manager at Holiday Inn Express Walsall, responded to this review, June 3, 2013
Thank you for kind review, we are glad you enjoyed your stay here in Walsall!

Kind Regards, Victoria Glover, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk kent
Level Contributor
143 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed May 16, 2013

Stayed here for one night the room was small but ideal with an opening window and air conditioning .Loads of Free parking with a spacious lobby .The hotel was spotless and the staff could not do more to help with advice where to eat locally and help within the hotel.The breakfast was basic but somehow missed a bit of bacon with the buffet being a limited cold seection and the hot being scrambled egg ,,,,beans or a very cheap and nasty sausage which gave me indigestion for th rest of the day (meat content minor)Great location and i would use again in the future probably opting for an IKEA breakfast (One junction down the road)

Room Tip: Ask for a room on the opposite side from the Motorway if you are a light sleeper
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daytriplad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, May 24, 2013
Thank you for your review. As a member of IHG Hotels we are limited in our breakfast offerings by our brand standards. However, I do hope that you will stay again soon and try our Free Breakfast again, as you may know from recent posts we are currently trialling our sausages and hopefully during your next stay they will be more to your likening.

Regards

Claire Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 11, 2013

My wife and I stayed at the Holiday Inn Walsall en route from London to North Wales. The rate made it a good value, and it was conveniently located just off the M6. The room was quite comfortable and had a few nice touches, like the night light in the bathroom. We had dinner and a pint at the hotel bar next door because it was much cozier than the rather sterile-looking bar in the lobby of the Holiday Inn. We did eat breakfast at the Holiday Inn, though. It was average, but there was a good selection of food. One big plus is the ample parking at the property.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, May 24, 2013
Thank you for your comments following your stay at our conveniently located Hotel. I hope that you will stay with us again soon.


Regards

Claire, Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 30, 2013

We stayed here on trip to Walsall recently. Managed to get rooms for £49.95 which was great value. Room was clean, tidy and well equipped especially for the money.
Would have no hestiation in recommending.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodwoodgiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMExWalsall, Manager at Holiday Inn Express Walsall, responded to this review, May 24, 2013
Thank you for your Review. I am pleased that you are recommending us for a great value stay.

Regards

Claire Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Walsall

Property: Holiday Inn Express Walsall
Address: Tempus Drive | M6-Jct 10, Walsall WS2 8TJ, England
Phone Number:
Location: United Kingdom > England > West Midlands > Walsall
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Walsall
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Walsall 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to HOLIDAY INN EXPRESS WALSALL where you ll find comfort and convenience, along with friendly service and a great experience. We offer facilities for families and business travellers alike. Why not Stay Smart at the Holiday Inn Express Walsall hotel at M6 JCT10 as we are ideally placed to allow you easy access to the whole of the West Midlands area. With the M6/M5 interchange nearby there are great opportunities to travel further afield. Birmingham City Centre is less than 30 minutes by rail. Venues such as the National Indoor Arena (NIA), International Convention Centre (ICC) and Symphony Hall are all easily accessible to the hotel. Birmingham International Airport (BHX) and National Exhibition Centre (NEC) are only about 25 minutes drive away from the hotel. With 120 free car parking spaces on site you are sure to have a hassle free end to your trip. The Holiday Inn Express Walsall hotel offers high speed Internet access with wifi connection in public areas and meeting rooms. Bedrooms are great for families and business travellers alike. With our luxury power showers you will be refreshed for a busy day ahead. The hotel has a Meet Smart Conference Centre which offers meeting rooms facilities with wifi Internet access. We can also offer our business services centre where email, fax and copying are available for a small charge.SAT NAV POSTCODE WS2 8RL ... more   less 
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Also Known As:
Holiday Inn Express Walsall Hotel Walsall
Holiday Inn Walsall
Walsall Holiday Inn
Holiday Inn Express Walsall West Midlands

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